When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more
Verified CustomerThank you for your feedback and for bringing this to our attention. We understand your concern regarding the recommendation for a rear brake clean and adjust. Yes, we did perform a clean and adjust approximately 1,000 miles ago. However, we did not perform a brake replacement or full brake job at that time.
The need for brake adjustment can vary depending on driving conditions and how often the vehicle is driven in reverse, which helps the rear drum brakes self-adjust. If the vehicle isn’t backed up regularly, the rear brakes may not stay properly adjusted, which is why a clean and adjust could be recommended again sooner. Keeping the rear brakes properly adjusted also helps prevent excessive wear on the front brake pads.
We’d be happy to recheck the brake adjustment at no charge to ensure everything is working as it should.
Thank you again for your continued trust in us!