Old and new, MARS Automotive has exceed my expectations. The quality of work and customer service exp
erience are excellent. Their knowledgeable Master Technicians are extremely helpful and craftsmanship on Mercedes-Benz vehicles are great. As always, thank you so much for the honesty and great work.
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I want to recognize Brandi Judd for her excellent service that helped me get the care I needed for my
vehicle. She went above and beyond the call of duty to help me.
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Fixed my car quickly and took care of issues that previous auto repair stores failed to fix and all t
hat for less than initially expected. I am glad to have a reliable place to get work done.
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Customer service is beyond expectations. They are very informative, patient, understanding and apolog
etic when the simplest (no big deal mistakes were made)and made up for it 10 fold. Special thanks to Alicia at the front desk and Charlie the tech! I will remain a loyal customer!!
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I want to sing the praises of the man who picks up and delivers vehicles for Genesis of Conway. He i
s such a wonderful, compassionate, polite person. When he returned my car, it was extremely cleaned and smelled great. He is the first and last person one sees when working with the service department.
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I just brought in my car a quick check-up, he told me what was wrong and immediately started working
on the car. Very fast and very informative.
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I’m extremely happy I had them do an oil change even though the bill was more than I expected. The re
ason it was high is because they did a complete vehicle inspection while they had it and found a broken motor mount (and a few other things I had no idea were broken or breaking). I am a quadriplegic and it would’ve been a really big deal getting me and my 350# chair off the side of the road had I broke down. Thank you so much for doing more than just an oil change. It means a lot to me knowing I can trust my mechanic to do a good job. Thanks. Matt
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