A little disappointed
It may sound like a small issue. I read online that model year 25/26 Tucson will be an able to download, some for a fee, different themes for the screens. I went to Bluelink app and started to research. I found the Peanuts and Snoopy themes interesting. I selected the theme I was interested in only for the app to tell me my vehicle is not eligible. I made sure all my infotainment software was up to date. I called the Bluelink helpdesk only to get people that had no idea to explain to me why my vehicle was not eligible. A lot of ums and ums and ums. On the second call, the lady quickly mentioned some kind of error on the “head unit” but could not elaborate more. She said that a fix would be coming in August or September. She then offered to have someone from a tech department call me back. She put me on a “2 minute” hold which turned into 10 minutes and a dropped call. I was still expecting to get a call back, but 1 and a half weeks later, radio silence. First, I want to know why your app is initially telling that my vehicle year is eligible and then later saying the vehicle is not? Second, if in face there is an issue with some software or head unit, why must I wait 4 or 5 months for a fix? Third, since these themes are “for a limited time only”, what happens if the fix does not come on time? Fourth, my wife and I paid $48,000 for the highest trim level available. I would expect things that are promised to work. I was expecting more from Hyundai. But now we are quite disappointed. They