A muskrat chewed some of my engine wires and the service department worked around my vacation days to
repair the problems. Some affected wires were overlooked at first, but the service manager, Neil, corrected everything and made it right in a very fair manner. In the end, I’m pleased with their work and the way they handled the situation. I definitely trust their honesty and integrity in fixing my car.
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I had my IONIQ towed to Group 1 the day after I had it serviced at another dealership and was told it
was fine. Heather listened patiently as I recapped the issues and took me step by step on how to get my car to Group 1. Heather coordinated having the EV tech who was going to work on my car come into the office and to clarify the issues with the car. He then provided a clear explanation of what he was going to assess on the car. Heather set up a loaner car and introduced me to my service advisor, Don. The issue with my car was corrected the same day (only a few hours later). The customer service was exceptional all the way around. I am now a customer for life!
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My local dealer said to bring it to the dealer I purchased it at. The engine light was on and I was t
old not to drive the car that far. I have an extended warrantee, so the car was towed in. It took a few days to be looked at but was diagnosed and part was ordered. It was ready to pick up as expected.
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Larson Hyundai of Tacoma is the best! I've always been treated with the utmost care! The employees th
ere are very courteous & helpful! I switched my service from Puyallup to Tacoma for thiat very reason! I feel my 2023 Tuscon, which I love, always gets great service at Larsons, & I don't have to worry about things not being taken care of!!! Thanks again for your service!
Sandra Blowers
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We had a very good experience at Balise with our sales guy MITCH was awesome as well as our financial
guy ASH . So far was a pleasure to work with MITCH very patient and no pressure at all. The place very clean and you feel very welcome. Thanks MITCH!!!!!!!
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