I arrived 15 minutes early, was greeted with a smile by Percy White, and pulled my car into Bay Area.
I fixed coffee and relaxed in service lounge. Percy kept me informed as to complimentary oil change and then car need for front end alignment. The entire process took much less time than I expected. It is very important to me that a smile always greets me when I arrive at any location.
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I came here this past Friday to purchase my first ever car, and I had such a great experience. My sal
esman Brian was so great, very patient and and made the process much more smooth. He said he just started a couple months ago, but I definitely recommend!!
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Steve Clubb and all staff were very respectful and prompt. The worked with me very well and in a time
ly manner. Definitly happy with the services.
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He was excellent with my family and me. We visited just to look at a vehicle, and he did not bother t
o help us out, knowing we weren't going to buy! I will definitely come back to buy him our future Palisade!
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I was assisted by Javon Williams when I visited Reed to test drive a Santa Fe. Javon is very knowledg
eable about Hyundai vehicles he was able answer all my questions and went above and beyond looking for cargo net The Santa Fe. I really like my Santa Fe, thanks Javon for all the assistance.
Roy G
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Excellent customer service from service representative, Derrick Gillard
I wanted to take time out to give thanks and kudos to the best service representative I have ever com
e across in my many years (45 plus years) of automotive ownership. His name is Derrick Gillard and he goes above and beyond to help Hyundai owners receive quality care and service. I have dealt with Derrick Gillard twice in the last month. Once for general maintenance items and the second time for an emergency automotive issue with a inverter radiator on my hybrid Sonata automobile. Derrick helped me receive warranty service for the radiator issue and put me in a rental while my car was repaired. He kept me informed of everything that was occurring in the process, sometimes texting or phoning me as late as 8:00 pm or 8:30 pm with updates and necessary information. It is rare you come across such a wise, caring and service oriented dealership service representative in today’s world. I am only going to deal with Derrick Gillard for all my future dealership service needs at Randy Wise Hyundai Automotive Mall. Thank you Derrick.
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MYLES WEBER AND HIS MANAGER WERE VERY FRIENDLY, HELPFUL AND PROFESSIONAL!! WE WOULD DEFINETLY RECOMME
ND TO FAMILY AND FRIENDS! ALSO GAVE US AN EXCELLENT DEAL FOR OUR HYANDAI! THANK YOU!
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I brought my Veracruz in for two recall notices. Appointments were booked out two and a half months,
but since Covid, I suppose that's normal. Staff was very friendly, from the man checking in my car, to the employee welcoming me into the facility, and the service provider behind the counter. The facility is dismal and drab and rundown looking. No amenities for the wait, only one chair to sit on, but again, the staff was cheery and pleasant. They were able to do one recall job, but couldn't diagnose why my airbag light was staying on. They said they could replace the airbag mechanism for $1500. No thanks! I hope my airbag will open when it's supposed to! Glad to hear they are moving to new facilities - the employees deserve a fresher place to work!
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