Went to take my car in to get my oil changed as the milage was over 1,000 miles from the recommended
milage of when it should be serviced again. I wanted to get it done ASAP.
Arrived at the service center around 8 AM as that is when I was told the previous day that they start. I knew I was going to have to leave it there as there were other cars in the lot. To help try to have them finish my car ASAP, I told them two things aside from wanting my oil changed:
- No car wash
- No vacuuming
Essentially, I just wanted them to bring my car into the building, change the oil, go park it somewhere, then call me to come pick up my car. That is it.
It took them almost 10 hours to get to my car and have it serviced, which would have only taken them probably 30 minutes or less to do it.
When I finally got my car after receiving the service, I noticed that they had vacuumed my car, which was one of the things I I specifically asked to not have done. This kind of irked me as that I could have received my car sooner if they would have done what I asked and not vacuumed. I know there are people wondering why I am getting upset about something about that right now. It is the principle of the matter where if you ask for something not to be done, don't do it. Aside from that and the near 10 hours I had to wait, everything else got done. You would think they would go and dwork on the cars.that could be done rather quickly.
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Noticed that I was past due on my oil change (plus I had received a email reminder) so I called mid d
ay to beg for a quick change...
As usual they squeezed me in and got me back on the road in 30 minutes. Fair prices and great people..
Doug Riddington
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Young's repair service knows how we depend on our family cars/trucks and takes care of us and them!
Young's integrity as a mechanic and business owner are out of this world. Great work and fair pricing
compared to other bigger shops. I drive down from the west side of Omaha to have them work on my truck and feel the time and trouble is worth the drive.
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I was able to get in within a couple of days of calling at a preferred time. The customer service was
top notch. The reps were personable and accommodating. I will definitely return!
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I have had service done at this shop many times over the years. They have always been friendly and qu
ick to get the repairs done. I have been surprised at the quick turn around on my repairs. I have even had to have my car towed to the shop with what I viewed as major damage from a car accident and I figured it was totaled. My car was ready for pick up the next aftrernoon. I couldn't have been happier. Thank you Cook brothers for being there every time I've needed help.
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