7661 Rendon Bloodworth Road Suite 500
Mansfield, TX 76063
4.8
(113 Reviews)
RL
Pre-Purchase Inspection
I recently used Jeremi’s Auto Repair for a Level 2 Pre-Purchase Inspection on a 2008 Lexus LS460, and
while there were a few bumps in the process, their customer service ultimately saved me from making a very expensive mistake.
The Good & Customer Service
-Incredibly Accommodating: I was running late getting the car from the dealership to the shop, and the team was fantastic about accommodating my schedule.
-Quick Pivot on a Miscommunication: There was a slight mix-up initially—they thought I was only in for a basic state inspection rather than the much more involved Level 2 PPI. Once clarified, they immediately made it right. Because I was driving a long distance and waiting at the shop, they put two technicians on the car simultaneously to ensure the job was finished before closing time.
-Honest Tech Feedback: The inspection revealed critical issues I never could have seen without getting the car up on a lift, including a list of trouble codes and a repair estimate. While the front desk person looked at the report and casually suggested the car was still a good buy due to its low mileage, the technician gave me the real, technical breakdown. He was highly concerned about significant oil leakage that absolutely should not be present on a low-mileage Lexus. I trusted the tech's assessment and confidently walked away from the vehicle.
Areas for Awareness / Improvement
If you book this service, just keep a few logistical things in mind:
-Time Expectations: They actually bill for fewer hours than the inspection realistically takes. Since I planned to wait there, I wish I had been more aware of the actual time required beforehand however its a great value!
-Photos & Reports: The final report with photos was fairly good, but because you don't see it until the very end, some of the images weren't clear enough. I wish I’d had the opportunity to ask for better photos or look at the undercarriage in person while it was on the lift. I understand if its a safety concern to do so still I would have liked an opportunity before they completely finished to ask questions.
-A/C inspection is Extra: On the drive over, I noticed the A/C took 20 minutes to start cooling. I asked them to check it, but learned that an A/C inspection isn't included in the PPI and requires a separate diagnostic fee. Which is fair as it would require additional time.
-Suggested Checklist Items: They didn't check the date codes on the tires. The car had been sitting, and while the tread looked fine, the tires were actually over 10 years old something I think is important if people aren't familiar with vehicles to note. Furthermore, a test drive is not included in the inspection. Personally, for a premium inspection, I think a test drive is essential. This car had significantly more vibration and noise than the older, higher-mileage vehicles I’ve owned, which is a major red flag for an LS460 that a quick drive would have flagged.
Final Verdict
Despite a few limitations in the inspection scope and a minor front-desk miscommunication, Jeremi and his staff provided great customer service. Paying for the inspection was worth every penny to avoid buying a money pit. I would absolutely use them again, but I’d be sure to ask for the technician's direct input and clarify the exact checklist upfront.
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Never heard of the Genesis G70 since we actually came in to look at an SUV, but we were considering s
edans as well for our next car purchase. We noticed these cute little cars and took one for a test drive and we were sold. Such a nice car, drives very well. Dealership was great too we strongly recommend Freeman. ?
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I am very satisfied with Freeman Hyundai. Communication with the Service Adviser Stephen via text wa
s easy and I always got a reply back via text. The work requested was done in a timely manner and to my satisfaction.
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I definitely will come back to Tony’s. My engine light came on this morning. Jessie was wonderful and
went they my car with a fine tooth comb and found several things my normal mechanic missed. Like a fan motor was disconnected ??♀️. Tony’s will be my go to shop from now on. Excellent service . Thank you soo much Jessie for doing such a great job !!
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I've said it before and I'll say it again; if you need your car repaired for ANYTHING, go to Duncanvi
lle Automotive and Muffler. They do excellent work and you will not be disappointed.
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