Had a tow truck drop my car there after hours when my breaks seized up. They looked at it first thing
the next morning- I thought I was going to need a new break caliper. But they only had to replace a couple bolts. They didn’t even charge me. Wonderful service. Great staff.
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I bought my tires there at a very reasonable price. They are excellent tires. I checked their quality
online afterwards. Two years later I had a nail puncture in one of the tires. When I pulled out my wallet, they told me it was free. Very knowledgeable and friendly staff.
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I bought 2024 Subaru Ascent with nearly 12k miles. Mac and his manager are very helpful. I highly r
ecommend Mac to call in sales when you are buying a vehicle, he will Not hold your neck to buy a vehicle but rather give you a good excellent customer service, That's what brought me back to buy the Ascent Touring.
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Ask for Nima he is the best! He is amazing and makes the process really smooth. He goes above and bey
ond for his customers and tries to help as much as possible. Great service.
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We take several vehicles to East Urban for service. They have never failed to provide excellent serv
ice. They respond quickly, provide honest estimates, live up to their promises and will save you money compared to a dealer every time. Their communication is excellent. I highly recommend them.
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When it comes to old fashioned customer service, and going the extra mile this is THE dealership that
goes above and beyond that standard. They offer the type of customer service my grandfather said existed in his day and was far and few these days. I had the absolute pleasure of working with Shelby and Galen. These two individuals were wonderful and helpful with my situation, they went above and beyond any expectation I've ever had for a car dealership. Galen asked me question on what I was comfortable price wise, and what I wanted to be driving. I wasn't optimistic of the chances of success as I had fallen short at other dealerships, but Galen and his amazing team at Buick GMC of Bellevue pulled off this feat as if no big deal. I was astonished at the level of dedication the whole staff puts in to make sure the customer feels as comfortable as possible, there was no attempting to sway me to a different vehicle just to make a sale. They ensured that the sale they made ensured the customers happiness was at the core of that sale. (In which Shelby was a fountain of information on everything related to buying cars. There were many many many things that she educated my wife and I on when it comes to the nitty gritty of car sales and buying, which I am grateful for as purchasing vehicles is quite the dive sometimes). Even when some issues occurred after the sale (which the staff stayed late to work with me, which is absolutely phenomenal and well above the highest expectation.) Galen and his colleges put the issues at the front most urgency and did everything within their powers to once again make sure I was taken care of. I can not give enough praise for the level of professionalism, and customer service I experienced at Buick GMC of Bellevue. I will more then happily tell people of the type of care this dealership has for its customers and the above and beyond services they posses!!! 10/10
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