My car broke down on Tryon Street and Arandas happened to be one of the closest mechanics. Boy was I
lucky. They went ABOVE AND BEYOND. They recommended a tower who was efficient and kind, and when the vehicle arrived they were able to give me a diagnostic by that afternoon, which I didn't expect as they were very busy.
They were very honest about what was wrong/ possible future problems after fixing it and gave me a full view of my options. I ended up deciding that it needed to be junked (possible head gasket on $1600 car). They were kind enough to wave the diagnostic, because of the situation. I was blown away. I never expected such a kindness. They were always a step ahead and communicated every step of the way.
I can't rave enough. I WILL NEVER GO ANYWHERE ELSE. If you need ANYTHING give them a chance. They are an honorable company.
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My car was overheating so I pulled over and called DK Hardee. Rachael answered and told me to use my
towing services. In my panic, l hadn’t thought about towing. My AC is working fine. DK Hardee did it again. Kudos to the mechanic(s).
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WOW, T & A American Car Care Center is AMAZING, I had an issue, called them and they got it in and
done same day. Len walked me through and explained everything so professionally that I knew I was getting great service! Thank you so much for all the help!
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I am a newer customer that found Sterling on Google and decided to give them a try due to the great r
eviews. My check engine light was on. They where gracious enough to squeeze me in immidiatly. When I arrived my car was pulled in right away. Marcus who stated he was a newer owner came out to tell me everything the inspection had found. I was impressed by his honosty as he told me what needed to be done now and what could wait. I will definitely be bringing my car here from now on and comfortable referring friends and family.
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Chris will drop what he is doing when he gets a call for immediate assistance!
My car wouldn't start and I called Converse Service and he was at my location within a few minutes. I
t was 23 degrees out. I followed him to his station, he ordered a battery and I was on my way!
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I like to patronize smaller shops, rather than the big chain stores and garages. Elite met my hopes i
n every way, from the friendly, polite manner at the reception desk, the cup of hot coffee in the waiting room, to the test run on the Interstate they did, with me sitting in the passenger seat, to diagnose the faint whirring I had recently started to hear. Keith, the head mechanic, knew right away that it was a bearing problem in the front end, and confirmed his diagnosis with a "stethoscope" when my car was up on the lift I was impressed with Dave the boss, who drove me home while they worked on my car, answering all my questions about the changing world of auto repairs, with the progressive computerization of vehicles, and what Elite has had to do to keep current (software, tools, etc.). Then Dave picked me up in the afternoon so's I could have my car back in time for my next day's errands. They were not defensive when I asked to see the bearing assembly they had removed, and explained just what had gone wrong with it. Good price for a complicated job, installing top quality bearings, cheaper than the dealership would charge. No more odd humming in the front end when I drive down the highway. Elite Automotive inspires trust, and does a good job.
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