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Quality Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(19 Reviews)
89
Write a Review
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Score Details

5 stars
94%
4 stars
<1%
3 stars
<1%
2 stars
5%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

Quality Automotive provides maintenance and repair services for all Ford, Lincoln & Mercury car and truck models. Quality Automotive provides maintenance and repair services for all Ford, Lincoln & Mercury car and truck models.

Categories
Car Maintenance, Auto Repair, Tire Sales and Repair
Contact
(530) 885-5100
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3740 Grass Valley Hwy Suite 1 Auburn, CA 95602
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Affiliations

Quality Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(19 Reviews)
Write a Review
Recent Reviews
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Valued Customer
Auburn, CA
Ford F-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2025
verified customerVerified Customer
10
You guys rock!!
Thanks for keeping all our work trucks and my personal vehicles in top shape. You guys have jumped on our problem vehicles and got them knocked out and back on the road. It's nice have a shop that we can rely on and trust.
RC
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Richard C.
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2025
verified customerVerified Customer
10
Great People and knowledge
The people here really know about automobiles and trucks and care to guide you right.
Your Trusted F. from Quality Automotive responded on 09/23/2025 01:15 PM

Thank you, Richard. Thats what we are here for. We appreciate you! :)

Verified Customer
Auburn, CA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2025
verified customerVerified Customer
10
My Ford Has Loved this Place
Thanks to everyone at quality Automotive. Taking a 2003 Explorer there for many years and they vehicle still runs like a dream! Thanks to everyone for making each appointment so easy to manage!
Your Trusted F. from Quality Automotive responded on 09/22/2025 10:38 AM

Thank you Pam! We love to see customer feedback, hope its still running like a dream. See you next time. :)

GM
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George M.
San Ramon, CA
Ford Excursion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2025
verified customerVerified Customer
10
6.0 no start but does crank
Chris and crew have never done us wrong , our excursion has had some big issues , that were handled very well . I live a few hours away and it’s always worth it to have Chris take care of the truck. Thank you again
Your Trusted F. from Quality Automotive responded on 09/16/2025 10:34 AM

Hi George, you're welcome! Thank you for the kind words and for taking the trip to come see us. We really appreciate your business and look forward to seeing you in the future. 

ER
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Eric R.
Auburn, CA
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2025
verified customerVerified Customer
10
Best experience ever!
From the beginning to the end, these folks were great! I even missed two appointments and they were still super nice to me and took care of all my needs and more. Look forward to working with them again.
Your Trusted F. from Quality Automotive responded on 09/04/2025 02:01 PM

Eric, its great to hear that you had the best experience from begging to the end! We understand that things happen, we would never hold that against you. Just thankful that we had the opportunity to finally resolve your issue. We appreciate your business and the review. 

BS
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Brian S.
Auburn, CA
Ford Explorer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/01/2025
verified customerVerified Customer
3
I think I'm being overcharged and I don't think you guys did what you said you did
This last trip has been nothing short of a nightmare. You guys had my truck my explorer for roughly 8 days over the course of 2 weeks after my wife had a stroke and upon driving it home last Friday before the 3-day weekend it overheated twice. This is after the staff told me that they couldn't get it to overheat. I don't believe that and I believe that I was overcharged for two radiator hoses or hoses to the block. I'm not quite sure I can't find my receipt but I will be there shiny. So after dozens of times of taking it to you guys, I am unbelievably disappointed and suspicious with my trust wavering a lot.
Your Trusted F. from Quality Automotive responded on 09/04/2025 01:56 PM

Hi Brian, As a long time customer we were upset to hear of your experience. We did complete the work that we said was completed but unfortunately there are always opportunities for unexpected outcomes. Thank you for bringing the vehicle back, and giving us the opportunity to make it right. 

JR
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Jim R.
Alta, CA
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2025
verified customerVerified Customer
10
Great experience.
I was sent to your shop with an electrical problem that another shop couldn't repair. The problem was diagnosed and proper repairs were made, in a timely manner. Thank you. I'll keep your contact information for future needs.
Your Trusted F. from Quality Automotive responded on 09/04/2025 01:49 PM

We appreciate your review Jim! We are happy to help and glad we could get you back in your truck promptly. We look forward to hearing from you in the future! 

RK
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Randy & Courtney K.
Smartsville, CA
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
verified customerVerified Customer
10
Best place ever!
We have gone to Quality Automotive for years. We don’t trust anyone else. They go above and beyond to help you. Definitely recommend them.
Your Trusted F. from Quality Automotive responded on 08/25/2025 08:58 AM

Thank you for your contiuned business Courtney and Randy, we love to take the extra steps to make our customers lives easier. Thank you for taking the time out of your day for the nice review. :)

ME
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Marie E.
Grass Valley, CA
Ford C-Max Energi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Excellent as always
I am so grateful to have a place I can bring my car where I know it will be fixed right the first time and I don’t have to worry about unnecessary repairs.
Your Trusted F. from Quality Automotive responded on 07/31/2025 10:54 AM

Thank you for your review Marie, we love to hear feedback from our customers. We appreciate you! :)

GH
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Guy H.
Auburn, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Always excellent service
They always look out for my best interests and are someone I have trusted with my truck for over 15 years.
Your Trusted F. from Quality Automotive responded on 07/31/2025 10:52 AM

We are very thankful for your business. Thank you for your continued trust in us Guy! 

JK
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John K.
Grass Valley, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Great work in the time the quoted - Price was reasonable for the work being done.
I'll be back with my FORD for brakes
Your Trusted F. from Quality Automotive responded on 07/16/2025 10:22 AM

Hi John, thank you for the review and your business! We look forward to seeing you in the shop in the future. 

MM
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Malcolm M.
Newcastle, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Great Service As Always
I have brought my Ford vehicles to Quality for many years (from the time Kevin built the business) and have consistently gotten excellent and honest service. With the level of sophistication in vehicles today, having someone you can trust to give you an honest assessment and work, is wonderful. I will continue to trust them with my service needs.
Your Trusted F. from Quality Automotive responded on 08/25/2025 09:02 AM

Thank you for your review and conintued business, Malcolm. The trust of our customers is our #1 goal, so happy to hear our ongoing service is reflecting that. We look forward to taking care of your vehicle in the future. 

JM
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James M.
Grass Valley, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Complete confidence that the folks at Quality Automotive will take the best care of my Ford F250 diesel truck.
I’ve used Quality Automotive for years. Was confident taking my vehicle in years that Daren owned the business, and now that Chris, a long time mechanic/technician there who has recently purchased the business. I am still just as pleased with recent maintenance work I had done.?
Your Trusted F. from Quality Automotive responded on 06/25/2025 09:33 AM

Hi James, we appreciate your continued confidence in us! :) Chris has always owned the business, he has just stepped in to fill Darren's position temporarily. Glad to hear you enjoyed working with Chris directly. 

Verified Customer
Auburn, CA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Always reasonable and dependable
Best mechanic we've found in years. Honest and reasonable
Your Trusted F. from Quality Automotive responded on 06/25/2025 09:22 AM

Thank you for taking the time to review and provide feedback! We appreciate you and are happy you found us :)

NZ
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Nick Z.
Colfax, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Honest, Dependable and Experience Ford Mechanic.
The team always goes over and above to ensure my vehicle is serviced and running properly. Chris ALWAYS ensures he is making the proper decisions with your vehicle.
Your Trusted F. from Quality Automotive responded on 06/19/2025 10:53 AM

Thank you for you review Nick! We appreciate your business as well as acknowledging our honesty. Look forward to helping you out in the future :)

Displaying Review 1 - 15 of 19 in total
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