Thank you for taking the time to provide us with valuable feedback. We are sorry to learn about the difficulties you’ve had with your vehicle and your experience. Our records show that your case has already been assigned to one of our case managers for assistance. We have escalated your concerns to your assigned case manager for further support. Thank you.

Thank you for reaching out to Genesis Motor America. We are very sorry to hear about your experience. If you require assistance in communicating with the retailer to inspect your concerns, our office will be glad to act as a liaison. We would like to encourage you to reach out to our customer care team at (844)-340-9741 for support and assistance if needed.