Decent car, multiple customer service/dealership failures
I purchased the new 2026 Hyundai Palisade hybrid in October 2025. Upon receiving the vehicle, I noticed interior carpeting, missing installment, causing you to be able to see underneath the carpet in some areas of the vehicle. After working with Hyundai corporate for multiple months and never coming to a compromise on a viable fix/compensation, I am too exhausted to correspond anymore regarding the issue. For purchasing Hyundai’s top-of-the-line vehicle/trim, I feel like this issue is unacceptable for a $60,000+ vehicle. Hyundai corporate was never accommodating in any of the various compromises I proposed. Furthermore, the dealership that inspected the flaw agreed that tearing the entire vehicle apart to have this issue issued remedied was not something they would recommend, as they agreed the vehicle would likely never be put back together again, like it was from factory. I am very disappointed in the state of this brand new vehicle, and even more so with Hyundai corporate’s lack of consideration for any alternative resolutions. I also have numerous other interior issues with the vehicle, including lights dimming while driving/parked, and the front dash cam (one of the reasons I purchased the top trim palisade) has not worked in over three months. After having to explain to the dealership that the dash cams were not connected to any mobile networks, they finally tried to order new parts, which have been on backorder and have no arrival date in the near future. The same backorder issues are preventing the dimming lights from being remedied as well. I could have saved myself thousands of dollars for a lesser trim, or a totally different vehicle from more reputable manufacturers, and I’m very disappointed in the vehicles current function, and any resolutions proposed from corporate or dealerships.