Unsafe Vehicle & Horrible Customer Service
I purchased a brand-new Hyundai Palisade, and within the first month of owning it, the car died at a stoplight. I was stuck in traffic with my 1-month-old daughter inside the vehicle. This was not only terrifying, but completely unacceptable for a new car that is supposed to be reliable and family-safe.
When we brought the car to Hyundai for help, we were essentially brushed off. We were told that because the car was already sold, they couldn’t help us. No urgency, no accountability, no concern for the fact that this was a safety issue involving an infant.
On top of that, my experience with Hyundai’s administrative and customer service teams has been a nightmare. I needed to transfer my title from California to Pennsylvania, and I was repeatedly lied to by Hyundai agents about where the title was sent. I had to chase them down for THREE MONTHS just to get my title sent to the correct address. This caused unnecessary stress, delays, and endless follow-ups on my end for something that should have been straightforward.
Between the unsafe vehicle failure, the lack of support, and the dishonest and incompetent handling of my title, this has been the worst car-buying experience I’ve ever had.
Additionally, I had 2 recalls on my vehicle and did not find out till calling in-they did not care to email or call for this update that regarded seatbelts.
I do not trust this vehicle, and I do not trust Hyundai as a company. I would never recommend this car or this provider to anyone—especially families.