I had just recently bought a 2013 Hyundai Sonata out of Fort Myers Florida. I had only had the car le
ss than a month and the engine failed as I was pulling off the highway. I just moved to Northern Kentucky and did not have a clue what dealership to bring my car too. After realizing that there was a recall issue out, I started calling all the Hyundai dealerships in my area. Everyone was booked out for three months on just a diagnostic. If you have had an engine recall, you will know that’s just the first step of getting the whole process started. After calling around I stumbled upon Jeff Wyler superior. They were the only dealership not booked out for months on end. I spoke to the service department and I was in shock when they told me I could drop off my car that day, as every other dealership gave me a three month wait. The vehicle I have is the only one I have to get around. Waiting three months was not in the cards. Everyone in the service department was exceptional and answered any questions I had. I called more times than I can count and they always reassured me of the process. I’ve never dealt with an issue like this and they were always friendly and explained the process step by step. My experience here was beyond exceptional. Will, in the service department is the reason I’ll be coming back for service and sending my friends/colleagues to Jeff Wyler Superior Hyundai as he did an amazing job at explaining everything. I’m extremely thankful for everyone in the service department and the job they did, no words of thank you could ever be good enough for my time in need. Everyone was exceptionally welcoming.
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Ken’s towed my SUV following an accident last week. They used all the necessary equipment and precaut
ions to lift and move the vehicle since the wheels were locked. At the office, they were very reassuring and helpful with information on next steps and options for body shops.
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Always a helpful, friendly staff that lets me know in advance items and service I need to look out fo
r. A company that always backs their service.
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The service department at the Alexandria location is excellent. I really appreciate the personal atte
ntion from employee, Jeff Noe. He is always professional and helpful.
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Small business that goes above and beyond. Went in to get tires put on and they polished my rims for
no charge. Very professional company and well recommended. Great team work ethic. Chris is very polite and very professional.
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