The dreaded "Service Engine Soon" light came on my BMW on New Year's Eve and I instinctively brought
my car to J Gramley's because of a positive experience during my prior visit. They were closed early for the holiday, but there was still a gentleman there that I was able to talk to and he diagnosed the issue.
I am very appreciative of their great customer service and passion for cars. I will definitely come back for any future maintenance/service needs.
...more
Our Genesis GV70 air conditioning recently stopped cooling. Not a good thing with summer just around
the corner here in Florida.
I reached out to Crown Hyundai Genesis, speaking initially to one of the schedulers, Ashley I believe. The conversation was pleasant and professional. She set a realistic and reasonable expectation, that someone should call me back within 24 hours to schedule the warranty work to get the ac fixed, as they were very busy with similar work.
Before close of business the same day, I was contacted by the service advisor Cassandra. She told me, if I could get it to them the same day, they would get started on the repair right away and that she had a loaner car just return, so I wouldn't be without wheels while they did the work. Wow! talk about under promising and over delivering! That's the way it should be done everywhere, by everyone. Cassandra even called me again before I left my house, to let me know that the loaner was an electrified Genesis, and would that be ok. I told her the small community I lived in didn't have very many electric charging stations nearby, and would it be at all possible to get a gas powered vehicle. She apologized and offered a G70 sedan, which I was totally and completely fine with. Cassandra is a shining example of what a dealer service advisor is supposed to be, and a credit to her profession and the dealer.
The ac repair work was done in less than a week, and they even replaced the oxidized bright trim around the windows, that was also covered by warranty. Kasandra called me at least two times during the week to keep me up to date on the repairs and order status of the window trim parts.
This was without a doubt one of the best dealer service experiences I have ever had anywhere, and I cannot sing enough praise for Crown Hyundai Genesis and Cassandra. I would most definitely recommend them to a close friend or family member. Thank you Crown!
...more
This place is the only place I take my car to for oil changes an etc. Robs customer service is amazin
g, his techs are all amazing and very nice. Everyone always has smiles. The tech that serviced my vehicle was knowledgeable and did my service under an hour. Thank you Rob an crew I will be back for my next oil change an service!
...more
They make owning a European car much easier than most other shops that I’ve worked with. They are spe
cialized in their knowledge of Porsche, for sure and charge a fair price.
...more
Our-go-to vehicle service shop! Trustworthy and reliable. From oil changes to highly skillful technic
al service, they have NEVER disappointed us! Comfortable waiting area with snacks and super clean bathrooms if you need to wait. Complimentary pick up and a ride home available.
...more
Extremely knowledgeable and was able to fix my issue quickly. Excellent service and saved me a ton no
t having to go to the dealership like the tire place recommended. Will definitely be back!
...more
To claim this business, your domain name must match your email address, or your phone number must match the phone number on your business listing.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
