Zeigler Hyundai of Racine


Verified Customer
Racine, WI
2020 Hyundai Tucson
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021 Category: Service
Very pleasurable!
The service was outstanding.
Adrian B., General Manager from Zeigler Hyundai of Racine responded on 10/13/2021 06:15 AM

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine.

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

Verified Customer
Glendale, WI
2013 Hyundai Veloster
verified customerVerified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2021 Category: Service
Waisted a lot of time
Never fixed issue, I wasted alot of time. Didn’t offer anything For wasted time and repair not being completed.
Adrian B., General Manager from Zeigler Hyundai of Racine responded on 10/13/2021 06:18 AM

We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us at (262) 884-7575 and ask to speak with Gene Somers, our Customer Relations Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your satisfaction.

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

RW
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Robert W.
Racine, WI
2017 Hyundai Tucson
verified customerVerified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2021 Category: Service
Work done was fine
I scheduled my appointment easily and the work was done well. Atmosphere needs improvement by the workers.
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 10/13/2021 06:15 AM

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine.

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

CS
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Craig S.
Pewaukee, WI
2020 Hyundai Sonata
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021 Category: Service
Good, fast service
Went in for an oil change and inspection. It took as long as they said it would, and they have a nice waiting area with coffee, tea, water and some snacks. Friendly staff as well. I'll definitely be going back for all my service.
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 10/07/2021 10:06 AM

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine.

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

Verified Customer
Racine, WI
2009 Hyundai Santa Fe
verified customerVerified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2021 Category: Service
Could have gone to Jiffy Lube
Very disappointed with the service. Did the oil change but nothing else. Did not fill fluids or communicate if anything else needed to be done. Customer service rep very cold. Needs to be taught how to smile. Not at all like previous owner.
Adrian B., General Manager from Zeigler Hyundai of Racine responded on 10/04/2021 06:06 AM

We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us at (262) 884-7575 and ask to speak with Gene Somers, our Customer Relations Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your satisfaction.

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

KB
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Kurt B.
South Milwaukee, WI
2020 Hyundai Santa Fe
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021 Category: Service
Service 9/21
Service was prompt, correct, completed within the window promised. Staff were professional and courteous.
JS
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JOSEPH R S. from Zeigler Hyundai of Racine responded on 09/27/2021 06:18 AM

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine.

 


Verified Customer
Wind Lake, WI
2017 Hyundai Veloster
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021 Category: Service
Thanks
Service with a smile
Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/24/2021 06:20 AM

We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated. 
Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

KN
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Karen N.
Racine, WI
2020 Hyundai Kona
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021 Category: Service
A-1 service
This is my second Hyundai, I couldn’t b happier with my choice
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/24/2021 06:20 AM

We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated. 
Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

EW
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Etienne W.
Racine, WI
2020 Hyundai Sonata
verified customerVerified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021 Category: Service
Routine Service
Everything went well, with the exception of areas of the rambled through, and not putting things back where it was found.
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/24/2021 06:19 AM

We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us at (262) 884-7575 and ask to speak with Gene Somers, our Customer Relations Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your satisfaction.

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

Verified Customer
Racine, WI
2020 Hyundai Kona
verified customerVerified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/20/2021 Category: Service
Poor Customer Service
The overall service on my vehicle was excellent. However the service manager was trying to scam me out of my free oil change. Lying and saying that my vehicle was not in the system is beyond unacceptable. We need to make sure to stand up for yourself and to ensure you’re getting what you actually need.
EDWIN R. from Zeigler Hyundai of Racine responded on 09/21/2021 07:48 AM

I apologize for any inconvenience this may caused and appreciate your understanding, we will reach out to you and come up with a solution. 


RL
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Ronald L.
Racine, WI
2019 Hyundai Santa Fe
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021 Category: Service
Buyer experience
Great service. Knowledgeable courteous staff.
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/20/2021 05:48 AM

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine.

Adrian Basich
General Manager

Racine Hyundai

262-884-7575

DS
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Daniel S.
Union Grove, WI
2021 Hyundai Tucson
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021 Category: Service
Service
Great
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/20/2021 05:47 AM

Dear customer,
We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated. 
Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

Verified Customer
Racine, WI
2019 Hyundai Santa Fe Xl
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021 Category: Service
Vehicle maintenance
Took very good care of my vehicle.

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2021 Category: Service
It was very good
It was very good service
Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/20/2021 05:44 AM

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

BS
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Barb S.
Kenosha, WI
2017 Hyundai Santa Fe Sport
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021 Category: Service
Customer Service is great
I had to bring my car early and they were very understanding. I was called for permission to change filter which I understood. I feel my Santa Fe will last for a long time.
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/20/2021 05:44 AM

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine.

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

MF
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Margaret F.
Milwaukee, WI
2020 Hyundai Tucson
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021 Category: Service
Very happy customer!!
Everything was great! I did notice that tire rotation is listed as part of complimentary maintenance on my phone but do not see it listed on service report.
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/14/2021 06:31 AM

We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated. We’ve incorporated your suggestions and hope you’ll like our all-new hosting. Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

SA
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Sheryl A.
Franklin, WI
2020 Hyundai Santa Fe
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021 Category: Service
Visit was great. Service was great. Dave was great.
Dealing specifically with Dave in the Service Department was, as always good. He is courteous and professional.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2021 Category: Service
Was told six months ago, I'd need to come back in six months for oil change and rotation.
Please see my other statement further down in survey.
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/14/2021 06:29 AM

We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us at (262) 884-7575 and ask to speak with Gene Somers, our Customer Relations Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your satisfaction.

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

Verified Customer
Waterford, WI
2020 Hyundai Santa Fe
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021 Category: Service
A++++++
A+++++
Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/14/2021 06:29 AM

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine.

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

PH
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Pamela H.
Kenosha, WI
2020 Hyundai Accent
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021 Category: Service
Hyundai Accent maintenance
Service was quick and the waiting room wasn’t crowded.

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2021 Category: Service
Hyundai Accent
Service was quick and the waiting room wasn’t crowded.
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 09/07/2021 09:46 AM

We strive for the highest customer satisfaction, thank you for the feedback. 


VB
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Victoria B.
Burlington, WI
2019 Hyundai Ioniq Phev
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2021 Category: Service
Thanks
Thank you for the quick and timely service. I also appreciate the pretzels in the waiting area.
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/06/2021 06:35 AM

Dear customer,
We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated. 
Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575

JN
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Jerico N.
Racine, WI
2018 Hyundai Tucson
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2021 Category: Service
Like how there ready to assist in no time
There nice all try to help they made an understanding to me . Would like to leave little early thought 3- 4 hour is a lot but I don't mind wait good overall service
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 09/06/2021 06:35 AM

Dear customer,
We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated. 
Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine

Racine Hyundai

262-884-7575
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