I have been taking not only my cars here for service but also my bosses cars. They are very thorough,
reliable, honest and keep you informed throughout the service. I don’t go anywhere else.
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I drive in and someone walks over to my car to great me and ask my name. That person then asks me to
wait for another person to walk over to my car and ask the real questions and get a signature. While I patiently wait for the second person (sometimes as long as 5 minutes), there are often five or more employees standing around the counter not helping anyone else. This is obviously not a deal breaker as I am on my third Outback leased from and serviced by Parker. It just feels really inefficient and patronizing and I thought you should know.
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My 24,000 mile service was quick and easy. I made my reservation online, had no wait for express serv
ice check-in and was out the door in under an hour.
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Just wanted to say that Pat Hammond was a delight to work with. Efficient, funny, and friendly. Made
me feel very welcome. Great customer service.??
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John was great. He was very knowledgeable about the vehicle and easy to work with. The price they cam
e up with for our trade-in was right inline with what I was expecting. When he came up with the price of the car and I countered, he was empowered to go to the computer and figure out the lowest price on his own without having to go to a manager or get someone else involved. Finance still took a long time, but that was no surprise. I would go here again for sure.
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