I went in to get an estimate for my scratched up bumper and the man helping me had it buffed at no ch
arge and wouldn't even take a tip! They did an outstanding job and I would most definitely recommend them for their great service, attention to detail and quality of work.
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Good ! Would have been excellent but had to wait quite a while on cabin filter and never came
Went
to Riley's and did for 15 was 28 at yours maybe a bit high;)
I told my other niece to take my old highlander in. For next oil change
Is it always 2199?
And sign up to win tv?
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First rate auto repair and maintenance with honest, friendly and knowledgeable employees. Cindy the G
M is a tremendous asset and I hope the owners know it as well as her customers do. I never worry when I need service. I know they will do me right. That’s huge in my book. Give them a try.
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This place is great and my car looked better than new. I can't believe how good they are. They kept m
e updated through the process and everyone was great to deal with. My car never looked so clean. Management is A plus. They even delivered it, when I got home the car is my driveway.. WoW ... I will never go anywhere else. Thanks again
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Forward-
Vehicle involved-2005 Jeep Grand Cherokee, 5.7
About me – Retired now but x-auto-mechani
c; have been working on and with all types of vehicles since the ‘80s, so my extensive experience is of great value to me when it comes to knowing another credible auto-mechanic.
Early Sept 2021, we began experiencing new issues with this vehicle, in short:
1. The throttle acceleration would sporadically jump (as if one was to tap the gas pedal on and off) and then for no reason, die.
2. The vehicle would die unexpectedly no matter speed or angle.
3. Would not hold a steady idle.
I used a consumer model code reader to see if I could determine the possible issue and resolve it myself, knowing how expensive it is these days for auto-repair, especially if it involved troubleshooting/replacing electronic components. I did retrieve some codes ex: U1411 which indicated the likely cause was the ECM. Well, I also happen to know the ignition switch could cause the vehicle to unexpectedly die so I changed that component first. It’s an easy replacement and an inexpensive component ($30) but a little tedious to replace for most that are not mechanically inclined; however that did not resolve the issue.
I researched for about 4 hours in addition to speaking to a couple of 30+ year ASE Certified Jeep mechanics who, after reviewing everything were very confident it was the PCM and not the ECM. That said, other than locating one from a salvage yard, the PCM ($1,300) was no longer available for this vehicle nor was the ECM which would have been considerably less.
After speaking to John (Owner of “MasterTech Auto Repair”) in Harrison, AR. and describing the issues, he assured me he had much more sophisticated equipment to perform a more in-depth diagnosis. He was relatively confident that he would be able to determine the issue fairly quickly over a few days.
So that was the best and most effective way forward to determine what the issue was. After a few days of diagnostics/graphs and research, John updated us indicating although right now he was leaning towards the ECM being the issue, he only felt 75% confident. He also mentioned he was noticing some fluctuating voltage in the throttle body. In any case, he wasn’t satisfied just yet and asked if it would be OK for him to continue his deep diagnostics and troubleshooting until he felt confident of the cause. I told him to keep it and do what he needed to do until he felt absolutely confident of his diagnosis because I wasn’t going to spend money on an ECM or PCM if that didn’t resolve the issue and he completely understood. So, 2 more days went by and we received an update call from John. After even more graphing and diagnostics and personal persistence, John said he was now absolutely confident the issue was in fact the throttle body.
All in all, after previously conferring with other long-tenured ASE certified Jeep mechanics, their recommendations could have cost us upwards of $1,500-2,000+, and instead, the decision to take it to MasterTech Auto Repair was the correct choice and most affordable and effective choice and resulted in the complete satisfaction of this customer all due to John’s steadfast insistence not to be partially satisfied but to be absolutely satisfied with a cause and resolution.
Readers Note: Coming from a family of Auto and Aircraft Mechanics, I am not easily pleased nor satisfied when it comes to dealing with most people who claim to be auto-mechanics b/c most don’t know anywhere near what they claim to know. Dealing directly with John at MasterTech was a very nice and refreshing experience and I personally and HIGHLY recommend them to anyone.
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I had an excellent experience with Keeler Collision Center from start to finish. I dealt with several
people throughout the process (Brandon, Bailey, and Harley), and each was friendly, responsive, and genuinely willing to help. They were able to fit me in right away, which I really appreciated.
One thing that really stood out was how they handled my rental car. Enterprise didn't have a comparable vehicle, and since I was coming from 2½ hours away, I didn't want to drive all the way back to exchange it if something better came in. I was prepared to settle for the very small car they had, but instead Keeler Collision Center offered me one of their own vehicles comparable to my BMW X5, and I was able to use it for the entire time my car was being repaired. That was incredibly generous and made the whole experience so much easier for me.
They also handled everything with the insurance company, which was a huge help. The insurance company initially provided a very low estimate that wasn't close to enough to cover the necessary repairs, but Keeler worked with them throughout the process and ultimately had the entire cost of the repair covered. I really appreciated not having to deal with that myself.
In addition, my BMW was repaired in a very reasonable amount of time and looked great when I picked it up. They also cleaned the entire interior of the car, and it looked wonderful - like I had taken it in to be detailed.
Finally, when I picked up my car, they told me several times that if I noticed anything that wasn't done to my satisfaction, I should let them know and they would get me right back in to take care of it. I don't expect I'll need to, but I really appreciated knowing they stand behind their work.
Overall, I couldn't have asked for a better experience. The quality of the work, communication, customer service, and willingness to go above and beyond were all excellent. I would absolutely recommend Keeler Collision Center to anyone who needs collision repair.
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