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Ayrin Otto

Service Writer
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(8 reviews)
88

TE
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Tiphney E.
Saltville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2026
verified customerVerified Customer
10
The GOAT for Euro Vehicles
I had the best experience with Everything Euro! My 2014 VW Touareg TDI needed some major repairs, and from start to finish the service was outstanding.

My service advisor, Ayrin Otto, is THE GOAT. He patiently answered my countless questions by both text and phone, and he truly helped calm my anxiety about such a major repair. That level of communication and reassurance meant more than I can say.

Tom was also fantastic, taking the time to answer my questions and making sure I felt informed throughout the process.

Everyone at Everything Euro was professional, knowledgeable, and genuinely cared about providing excellent customer service. Thank you for getting "Black Betty" back on the road. Here's to another 200,000 miles!
Shawn C., Manager from Everything Euro responded on 07/01/2026 08:41 AM

Wow, it sounds like "Black Betty" is living her best life again! We're over here doing a little happy dance knowing you had such a great experience with us. Ayrin’s communication skills must be off the charts if he's answering questions faster than a Touareg can outrun a squirrel! And we can't forget about Tom making sure you felt informed every step of the way—that’s what teamwork is all about. Here's to many more adventures and 200,000 happy miles ahead! Keep cruising!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2026
verified customerVerified Customer
10
Excellent Service and Communication
The service is consistently excellent and the personnel is friendly and knowledgeable. I waited in the lobby for the service to be completed and saw multiple instances of understanding and patience as people came in. My service was finished timely and impeccably done.
Shawn C., Manager from Everything Euro responded on 06/11/2026 08:40 AM

Wow, thanks for the awesome review! It's great to hear that our team was able to showcase their superstar-level service while you waited. We do our best to keep things running smoothly, so it's nice to know you noticed the friendly vibe and attention to detail. We aim for service that makes you feel like a VIP, not just another customer. If you ever have more feedback or want to share your Jetta adventures, we're all ears!


AT
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Austin T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2026
verified customerVerified Customer
10
First time customer greatly impressed with communication and overall tram
Stranded with my vintage Porsche 911 and took an educated gamble as first time working with Everything Euro.
Came away greatly impressed with the degree of upfront communication from Tom and his staff. They provided me with options and helped me make the best informed decision.
My cars have found a new service home.
Shawn C., Manager from Everything Euro responded on 05/21/2026 09:32 AM

Awesome to hear that Everything Euro hit the mark for your vintage Porsche 911! Sounds like you really went for it with that educated gamble, and we're glad it paid off. Tom and the team love to keep the communication flowing—think of it as your car's pit stop chat! It's great that you've found a new service home for your cars. Here’s to many more smooth rides ahead!


HB
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Heather B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2026
verified customerVerified Customer
10
Excellent interaction
I just had a diagnosis done and just the interaction was excellent!! They seem to know exactly what they are talking about i highly recommend them!!! I would gladly take my next vehicle if need be🫡
Shawn C., Manager from Everything Euro responded on 05/16/2026 09:43 AM

It’s awesome to hear about your great experience with us! We pride ourselves on knowing our stuff, so it's nice to know that our team’s expertise shone through during your visit. If your X3 ever needs a buddy or you decide to welcome another vehicle into the family, we've got you covered. Cheers to excellent car care!

Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2026
verified customerVerified Customer
8
They completed my specific requests and re-checked and corrected some past work
I have very specific requests and expectations for my early build Porsche 996 and EE respects and comes through with my detail expectations. The EE crew communicated the findings, necessary work, and pricing very well. They pair up the type of car and the necessary work with the best suited shop tech. Prices are also fair.
Shawn C., Manager from Everything Euro responded on 05/09/2026 09:43 AM

It's awesome to hear that we're hitting the mark with your Porsche 996! We totally get that specific requests can feel like trying to fit a square peg in a round hole, so we appreciate you sharing the love for our detail-oriented approach. Our crew always aims to communicate as clearly as the sound of a well-tuned engine, so it’s great to know that resonated with you. Plus, pairing up the right tech with the right ride keeps everyone smiling–just like a perfect day on the open road! Thanks for sharing your experience with us.

Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2026
verified customerVerified Customer
10
Best Euro Shop In, NC
Took my B5.5 AWD 5spd wagon in for a clutch replacement/upgrade.
They did as they always do, an excellent job. The new clutch engages perfectly and has the same travel as the OG.
While my car was in the shop, I asked them to troubleshoot an Ele. issue where my windows, sunroof and trunk release would not work. They found the broken wire near the CCM and repaired it no problem.
If you own a Euro vehicle Everything Euro is the only shop, you need.
Shawn C., Manager from Everything Euro responded on 05/06/2026 09:15 AM

Wow, it sounds like your Passat is feeling a little less like a drama queen and more like a star! We're super glad to hear that the clutch replacement went off without a hitch and that the windows, sunroof, and trunk release are back in action—because who wants to play hide and seek with their belongings? Thanks for putting your trust in us with your ride. Here’s to many smooth drives ahead!

Employees worked with

SG
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Spencer G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2026
verified customerVerified Customer
10
Great Place with People that Care!!
Everyone I have delt with at Everything Euro has been super friendly and responsive! Ayrin has great knowledge and I can tell he cars about his job and service he provides and has a great passion for these cars. I have never felt like I am bothering the staff by asking numerous questions and they are very easy to work with. Highly recommend.
Shawn C., Manager from Everything Euro responded on 04/27/2026 06:54 AM

Wow, thanks for the awesome review! It's great to hear that our team has made your experience so smooth and enjoyable. Ayrin's passion for cars definitely shines through, and we love that he makes you feel right at home with your questions. It's kind of like a car therapy session, isn't it? We're all about helping our customers feel comfortable and informed. Thanks for putting in a good word—it's greatly appreciated!

Employees worked with

JH
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James H.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2026
verified customerVerified Customer
10
Always excellent service!!!
Ed is a magician! He keeps my 42-year-old VW convertible running like a top.
Shawn C., Manager from Everything Euro responded on 03/30/2026 07:00 AM

Wow, sounds like Ed has some serious magic up his sleeve! Keeping a 42-year-old VW convertible running smoothly is no small feat—it's like giving an old dog a second wind. We're glad to hear that Ed is making sure your Rabbit is hopping along nicely. Thanks for sharing the love!

Employees worked with
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