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Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(67 reviews)
85

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Tom P.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2026
verified customerVerified Customer
10
Reliable, Fast and Friendly.
I stopped in Monday on my way home from a trip to Kent because I had 2 service lights come on. They were able to take my truck then and check what was the issue. They explained everything very clearly. And we're even available for a ride home because my wife was unavailable at the time. Mieke, the young lady that took me home was even available to pick me up when the truck was ready the next afternoon.
The Team from B&B Auto Repair responded on 03/13/2026 09:38 AM

We're so glad to hear that you had a smooth pit stop with us! 🚗💨 It’s great to know we could help out with those pesky service lights and keep you informed along the way. And a big shout-out to Mieke for being your personal chauffeur! 🚕 Who needs Uber when you've got fantastic team members like her, right? If your Tacoma ever has more adventures (hopefully not too many issues!), you know who to call! Enjoy your drives!

Employees worked with

Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2026
verified customerVerified Customer
9
Car repair short notice
Great and quick service again
The Team from B&B Auto Repair responded on 03/08/2026 10:35 AM

We're glad to hear you had a quick pit stop with us! 🚗⚙️ Just like your Wrangler, we aim to keep things running smoothly and efficiently. If your ride ever needs a little extra love, you know where to find us! Safe travels! 🛤️

Employees worked with

LC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2026
verified customerVerified Customer
10
Sprinter
Great communication!
B&B is really knowledgeable and stand behind their work.
The Team from B&B Auto Repair responded on 02/27/2026 09:36 AM

We’re delighted to hear that you had a great experience with our team! 🚐💨 It’s our mission to keep those Sprinter Crew Vans running like new, and it sounds like we hit the mark this time. Communication is key, especially when it comes to your wheels – nobody wants to drive on the road of uncertainty, right? Thanks for choosing us and trusting us with your van!

Employees worked with

PD
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Pamilla D.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2026
verified customerVerified Customer
10
great friendly service Spot on estimates over the years.
Great years of service on my ford fusion. I know my vehicle is safe. Staff friendly and answered all my questions with a smile. Quick service and spot on estimates each visit over the years.
The Team from B&B Auto Repair responded on 02/16/2026 09:34 AM

We're so glad to hear that you've had great service with your Ford Fusion! 🚗✨ Knowing that your vehicle is safe and sound is our top priority. Our team always aims to keep things friendly and informative—after all, a smile goes a long way! 😄 Quick service and accurate estimates are what we strive for, and it’s wonderful to know we’ve hit the mark for you over the years. Here's to many more smooth rides ahead!


NR
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Nick R.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2026
verified customerVerified Customer
9
Repairs to my 2015 MBZ GL550
Quick and efficient repairs. Came in under the original estimate.
The Team from B&B Auto Repair responded on 02/08/2026 09:35 AM

We love hearing about quick and efficient repairs! 🚗💨 It's like finding extra fries at the bottom of the bag—always a pleasant surprise when things come in under budget. We're glad we could help keep your ride in tip-top shape. Safe travels!

Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2026
verified customerVerified Customer
10
Professional
B&B has been taking care of my fleet for many years. They always have been able to answer my questions in simple laymen terms. I always leave there with a good understanding of what's going with my vehicles. They also stay in touch during the repair, so I am well informed. I keep going back!
The Team from B&B Auto Repair responded on 02/02/2026 09:35 AM

Thank you for sharing your experience with us! We're like your vehicle's personal pit crew, ready to explain the ins and outs of repair in a way that doesn’t require a degree in engineering. 🚗💨 It’s great to hear that our communication keeps you informed and confident about your fleet’s well-being. We appreciate your loyalty, and we’ll keep doing our best to ensure your rides are as smooth as possible! 😊

Employees worked with

GR
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Gail / David R.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2025
verified customerVerified Customer
9
Quality Automobile Repair
B&B has knowledgeable friendly staff. Great competitive pricing and Military discount.
The Team from B&B Auto Repair responded on 01/02/2026 09:34 AM

We’re so glad to hear you had a great experience with our knowledgeable and friendly team! 😊 Our staff loves sharing their expertise, and we believe great service (and fair pricing) should come with a smile. Plus, we’re more than happy to support our military with a special discount! 🚗💨 If you ever need anything else, you know where to find us!


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Scott S.
2017 Dodge 2500
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/21/2025
verified customerVerified Customer
0
Half of the job was fixed
I had my wheel about to fall off which I have no idea how I broke torque on my wheel but that wasnt even the initial reason I was driving my truck to them. ABS and traction control light came on and have been intermittent. Long story short, they didn't check wheel speed sensors or anything because I paid $2k and nothing changed with the ABS and traction control light. I wouldn't go over there again personally. Price didn't match the quality of work.
Employees worked with

JL
Jeff L.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2025
verified customerVerified Customer
10
Electrical problem
They did a great job finding the electrical problem on my truck.
The Team from B&B Auto Repair responded on 12/12/2025 09:37 AM

We’re glad to hear we could help brighten up the electrical situation with your truck! ⚡️ Finding those hidden issues can sometimes feel like a treasure hunt! If you ever need us again, we’re just a hop, skip, and a jump away. Happy driving! 🚚

Employees worked with

JH
Jim H.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2025
verified customerVerified Customer
10
Historically close and good
Been using them for more than 15 years. Consistently reliable
The Team from B&B Auto Repair responded on 12/12/2025 09:37 AM

We really appreciate your loyalty over the past 15 years! 🚗✨ It's always great to hear that our customers know they can count on us. Consistent reliability is our middle name—well, sort of! Thanks for being part of the B&B Auto Repair family! 🛠️


LC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2025
verified customerVerified Customer
10
Great customer service!
Very informative friendly staff lots of updates on pricing and status my vehicle with a quick turnaround.
I really appreciated the great communication.
The Team from B&B Auto Repair responded on 12/09/2025 09:35 AM

It's fantastic to hear that our staff hit the mark with their informative and friendly service! 🚗💨 We believe that keeping you updated on pricing and the status of your vehicle is kind of like giving a GPS update—everyone prefers to know where they stand! We’re glad to have had the chance to assist you and keep the process smooth. If only all life's problems had such quick turnarounds, right? 😊

Employees worked with

Verified Customer
Port Orchard, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2025
verified customerVerified Customer
8
Good communication - great work
Great service
The Team from B&B Auto Repair responded on 11/21/2025 09:37 AM

We're happy to hear you enjoyed the great service! 🛠️ Our team always aims to keep things running smoothly—like your vehicle! If there's anything we can do to bump that star count up, let us know. We're here to help!😀

Employees worked with

Verified Customer
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2025
verified customerVerified Customer
10
Excellent servicd
I couldn't recommend this auto shop more. They were fast, communicative and helped me understand the work that needed to be done on my vehicle. They have my service for life
The Team from B&B Auto Repair responded on 11/03/2025 09:35 AM

We're so glad to hear you had such a fantastic experience with us! 🚗✨ Fast service and clear communication is our bread and butter. We're just happy you left with a better understanding of your vehicle—who knew car talk could be so enlightening? We appreciate your trust in us, and we're here whenever you need a hand!


BM
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Bob M.
Port Townsend, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2025
verified customerVerified Customer
8
Clutch repair
I asked B&B for a quote on a clutch repair which was around $3,000, which I agreed to. After they had the car, they told me that it needed a new Transmission Control Module (TCM) and it would cost me around $2,600. I replied that my biggest concern is that they would do the repair and it wouldn't fix the clutch problem and I would then be on the hook for the TCM replacement and then also the clutch repair, which, is exactly what happened. My total bill was around $5,700. The mechanics did a very good job and the clutch works perfectly, but I will always wonder if the TCM actually needed to be replaced. For that reason I give them a 4-star rating. I might add that Lena was very professional and nice to work with.
The Team from B&B Auto Repair responded on 10/16/2025 09:38 AM

Thanks for sharing your experience with us! It sounds like your clutch turned out to be quite the dramatic diva, demanding more attention than expected! 💁‍♂️ We’re glad to hear the mechanics did a fantastic job and that the clutch is now working perfectly. However, we understand your concerns regarding the TCM replacement and the total costs involved. It’s always tough when repairs lead us down a rabbit hole of unexpected expenses. We'll continue to strive for transparent communication so we can minimize those “what ifs” in the future. We appreciate your shout-out to Lena—she's indeed a gem! If you have any other questions or feedback, feel free to reach out. Safe driving! 🚗💨

Employees worked with

JC
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Joshua C.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2025
verified customerVerified Customer
10
You have a new customer in me
Went in and had B&B trouble shoot our vehicle. Unfortunately we had some bad news and it was a lot worse then we originally expected. They have helped us out through out the process.
The Team from B&B Auto Repair responded on 10/08/2025 09:38 AM

We appreciate you taking the time to share your experience with us! 🚗💔 We're sorry to hear the news wasn't what you hoped for. Just remember, even in the ups and downs of car troubles, we're here to guide you through the process—kind of like GPS, but with tools instead of maps! If you need anything else or just want to chat about car stuff, don’t hesitate to reach out.

Employees worked with

MB
Matthew B.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2025
verified customerVerified Customer
10
The only place I trust
No amount of driving a car will make me a mechanic. I may have picked up how to change a tire, how to check oil, but there’s a lot more to car maintenance, and that's why I go to B&B. I know their people know cars of all makes and models, inside and out.
The Team from B&B Auto Repair responded on 10/06/2025 09:36 AM

Absolutely! Cars can be as mysterious as a magic trick sometimes. 🎩✨ It’s great to hear that you trust our team with the nitty-gritty details of car maintenance! We like to think of ourselves as car whisperers, minus the capes. 🚗💨 Your confidence in our expertise means a lot to us, and we're always here to keep your ride running smoothly, whether it's checking the oil or tackling those pesky engine noises. Thanks for choosing us for your automotive adventures!


AK
Angel K.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2025
verified customerVerified Customer
10
Quick and painless
Had car issues over the weekend. Dropped it off Monday morning and it was repaired same day.

Highly recommend them.
The Team from B&B Auto Repair responded on 09/23/2025 11:20 AM

Wow, it sounds like we had a special automotive superhero moment! 🦸‍♂️ We're so glad we could swoop in and save the day with a speedy repair. Your recommendation means a lot to us—it might even earn us a special cape. 🚗✨ If your car ever needs another rescue mission, you know where to find us!


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Susan D.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2025
verified customerVerified Customer
10
Much needed work on our bus
Took our bus to B&B auto for an oil change and suspension check. We received a call from them stating that they found some issues with the suspension. The inspection was very thorough and addressed many of my concerns. Once we approved the work they quickly ordered the parts and completed the repairs in a timely manner. Their work is excellent. I will continue to take our vehicles to them without hesitation. We highly recommend them to anyone who needs high quality work at a reasonable price. Thank you B&B auto.
The Team from B&B Auto Repair responded on 09/10/2025 09:35 AM

We're glad to hear that your bus received the royal treatment at B&B Auto! 🚍✨ It sounds like our team really hit the nail on the head with that inspection. We're all about being thorough, so it's great to know your concerns were addressed. Timely repairs and quality work are our bread and butter (or should we say oil and grease?), so we appreciate you recognizing that. Your recommendation means the world to us! Here's to many more smooth rides ahead! 🛠️😊

Employees worked with

GT
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George T.
Poulsbo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2025
verified customerVerified Customer
10
Quick easy friendly prompt
Great experience, friendly service and prompt turn around.
The Team from B&B Auto Repair responded on 08/25/2025 09:37 AM

We're so glad to hear that you had a great experience with us! Friendly service and a quick turnaround are our specialties—it's like having your cake and eating it too, but with auto repairs! 🚗✨ We appreciate your business and hope to keep your vehicle running smoothly!

Employees worked with

Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2025
verified customerVerified Customer
10
Usual service on 2008 Avalon
As ALWAYS, professional, friendly, thorough office staff. Quick turn around.
The Team from B&B Auto Repair responded on 08/23/2025 09:38 AM

We appreciate your feedback! It sounds like our team's superhero capes are working wonders again! 🦸‍♂️✨ We're glad to hear that our staff's professionalism and friendliness made your experience smooth and speedy. If only car repairs could fix our need for more coffee, right? 🚗☕ Thanks for choosing us!

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