avatar

Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(74 reviews)
86

JK
John K.
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2026
verified customerVerified Customer
10
A great repair shop.
This repair was a learning experience for both them and myself. I have a 2003 F350. There are a lot of things that are very specific to the 2003 and 2004 model years ONLY. But the amazing team at B&B, and their tenacious staff. They managed to track down several hard to find items. It took a while. And they provided me with a great loaner vehicle during the long time it took. And I can honestly tell you. They went WAY above and beyond for me and my truck. My truck hasn’t run this good in a while. Thank you to everyone at B&B you’re all great!

MB
Matthew B.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2026
verified customerVerified Customer
10
The only place I trust
I know the people at B&B. Jeremiah and Mieke are friends. You may think that makes me biased, and maybe it does, but I know they do for strangers what they do for me: hold their people accountable, put the customer first, do a quality job, go the extra mile, and do it with a smile. With service like that, don't be surprised if you wind up making friends.
The Team from B&B Auto Repair responded on 05/04/2026 09:36 AM

It's wonderful to hear that you've had such a positive experience with us! 😊 We believe that a little extra effort and a genuine smile can go a long way. It's always our goal to treat everyone like family—whether they're a long-time friend or a first-time visitor. 🚗 If you've made some friends along the way, that's just a bonus! We're committed to keeping our community happy and safe on the road. Drive safe and keep those good vibes rolling!


TB
Tom B.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2026
verified customerVerified Customer
10
Oil change service
Lena did a great job setting up the appointment and providing an estimate. Great communication throughout and work completed in a timely manner.
Employees worked with

TD
Tom & Nancy D.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2026
verified customerVerified Customer
10
Auto service and cookie evaluation
Standard maintenance work with snicker doodles! Both were wonderful.
The Team from B&B Auto Repair responded on 04/30/2026 09:36 AM

We're so glad you enjoyed your experience with us! 😊 Nothing like a bit of standard maintenance accompanied by some scrumptious snickerdoodles to make the day a little sweeter! We're here for all your Avalon needs and will keep the cookies handy for our next round of repairs. 🍪 Safe travels!

Employees worked with

BW
gravatar
Bill W.
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2026
verified customerVerified Customer
10
ing the
A GREAT EXPERIENCE! The staff at B & B Auto Repair-Bremerton WA were very professional and friendly. Work was completed in a timely manner matching the agreed upon work order and estimate. My Metris, as well as my other vehicles, has found new friends....Thank You!
Employees worked with

RK
gravatar
Randy K.
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2026
verified customerVerified Customer
10
Great
Dealt with the front desk. Very friendly and knowledgeable. Will definitely go back.
Employees worked with

JF
gravatar
Jon F.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2026
verified customerVerified Customer
10
Great Personal Service
B&B always has great auto service. They provide a detailed analysis of the service required and try timely turnaround. Thank you to the entire service team.
Employees worked with

TP
Tom P.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2026
verified customerVerified Customer
10
Reliable, Fast and Friendly.
I stopped in Monday on my way home from a trip to Kent because I had 2 service lights come on. They were able to take my truck then and check what was the issue. They explained everything very clearly. And we're even available for a ride home because my wife was unavailable at the time. Mieke, the young lady that took me home was even available to pick me up when the truck was ready the next afternoon.
The Team from B&B Auto Repair responded on 03/13/2026 09:38 AM

We're so glad to hear that you had a smooth pit stop with us! 🚗💨 It’s great to know we could help out with those pesky service lights and keep you informed along the way. And a big shout-out to Mieke for being your personal chauffeur! 🚕 Who needs Uber when you've got fantastic team members like her, right? If your Tacoma ever has more adventures (hopefully not too many issues!), you know who to call! Enjoy your drives!

Employees worked with

Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2026
verified customerVerified Customer
9
Car repair short notice
Great and quick service again
The Team from B&B Auto Repair responded on 03/08/2026 10:35 AM

We're glad to hear you had a quick pit stop with us! 🚗⚙️ Just like your Wrangler, we aim to keep things running smoothly and efficiently. If your ride ever needs a little extra love, you know where to find us! Safe travels! 🛤️

Employees worked with

LC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2026
verified customerVerified Customer
10
Sprinter
Great communication!
B&B is really knowledgeable and stand behind their work.
The Team from B&B Auto Repair responded on 02/27/2026 09:36 AM

We’re delighted to hear that you had a great experience with our team! 🚐💨 It’s our mission to keep those Sprinter Crew Vans running like new, and it sounds like we hit the mark this time. Communication is key, especially when it comes to your wheels – nobody wants to drive on the road of uncertainty, right? Thanks for choosing us and trusting us with your van!

Employees worked with

PD
gravatar
Pamilla D.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2026
verified customerVerified Customer
10
great friendly service Spot on estimates over the years.
Great years of service on my ford fusion. I know my vehicle is safe. Staff friendly and answered all my questions with a smile. Quick service and spot on estimates each visit over the years.
The Team from B&B Auto Repair responded on 02/16/2026 09:34 AM

We're so glad to hear that you've had great service with your Ford Fusion! 🚗✨ Knowing that your vehicle is safe and sound is our top priority. Our team always aims to keep things friendly and informative—after all, a smile goes a long way! 😄 Quick service and accurate estimates are what we strive for, and it’s wonderful to know we’ve hit the mark for you over the years. Here's to many more smooth rides ahead!

Employees worked with

NR
gravatar
Nick R.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2026
verified customerVerified Customer
9
Repairs to my 2015 MBZ GL550
Quick and efficient repairs. Came in under the original estimate.
The Team from B&B Auto Repair responded on 02/08/2026 09:35 AM

We love hearing about quick and efficient repairs! 🚗💨 It's like finding extra fries at the bottom of the bag—always a pleasant surprise when things come in under budget. We're glad we could help keep your ride in tip-top shape. Safe travels!

Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2026
verified customerVerified Customer
10
Professional
B&B has been taking care of my fleet for many years. They always have been able to answer my questions in simple laymen terms. I always leave there with a good understanding of what's going with my vehicles. They also stay in touch during the repair, so I am well informed. I keep going back!
The Team from B&B Auto Repair responded on 02/02/2026 09:35 AM

Thank you for sharing your experience with us! We're like your vehicle's personal pit crew, ready to explain the ins and outs of repair in a way that doesn’t require a degree in engineering. 🚗💨 It’s great to hear that our communication keeps you informed and confident about your fleet’s well-being. We appreciate your loyalty, and we’ll keep doing our best to ensure your rides are as smooth as possible! 😊

Employees worked with

GR
gravatar
Gail / David R.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2025
verified customerVerified Customer
9
Quality Automobile Repair
B&B has knowledgeable friendly staff. Great competitive pricing and Military discount.
The Team from B&B Auto Repair responded on 01/02/2026 09:34 AM

We’re so glad to hear you had a great experience with our knowledgeable and friendly team! 😊 Our staff loves sharing their expertise, and we believe great service (and fair pricing) should come with a smile. Plus, we’re more than happy to support our military with a special discount! 🚗💨 If you ever need anything else, you know where to find us!

Employees worked with

SS
Scott S.
2017 Dodge 2500
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/21/2025
verified customerVerified Customer
0
Half of the job was fixed
I had my wheel about to fall off which I have no idea how I broke torque on my wheel but that wasnt even the initial reason I was driving my truck to them. ABS and traction control light came on and have been intermittent. Long story short, they didn't check wheel speed sensors or anything because I paid $2k and nothing changed with the ABS and traction control light. I wouldn't go over there again personally. Price didn't match the quality of work.
Employees worked with

JL
Jeff L.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2025
verified customerVerified Customer
10
Electrical problem
They did a great job finding the electrical problem on my truck.
The Team from B&B Auto Repair responded on 12/12/2025 09:37 AM

We’re glad to hear we could help brighten up the electrical situation with your truck! ⚡️ Finding those hidden issues can sometimes feel like a treasure hunt! If you ever need us again, we’re just a hop, skip, and a jump away. Happy driving! 🚚

Employees worked with

JH
Jim H.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2025
verified customerVerified Customer
10
Historically close and good
Been using them for more than 15 years. Consistently reliable
The Team from B&B Auto Repair responded on 12/12/2025 09:37 AM

We really appreciate your loyalty over the past 15 years! 🚗✨ It's always great to hear that our customers know they can count on us. Consistent reliability is our middle name—well, sort of! Thanks for being part of the B&B Auto Repair family! 🛠️

Employees worked with

LC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2025
verified customerVerified Customer
10
Great customer service!
Very informative friendly staff lots of updates on pricing and status my vehicle with a quick turnaround.
I really appreciated the great communication.
The Team from B&B Auto Repair responded on 12/09/2025 09:35 AM

It's fantastic to hear that our staff hit the mark with their informative and friendly service! 🚗💨 We believe that keeping you updated on pricing and the status of your vehicle is kind of like giving a GPS update—everyone prefers to know where they stand! We’re glad to have had the chance to assist you and keep the process smooth. If only all life's problems had such quick turnarounds, right? 😊

Employees worked with

Verified Customer
Port Orchard, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2025
verified customerVerified Customer
8
Good communication - great work
Great service
The Team from B&B Auto Repair responded on 11/21/2025 09:37 AM

We're happy to hear you enjoyed the great service! 🛠️ Our team always aims to keep things running smoothly—like your vehicle! If there's anything we can do to bump that star count up, let us know. We're here to help!😀

Employees worked with

Verified Customer
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2025
verified customerVerified Customer
10
Excellent servicd
I couldn't recommend this auto shop more. They were fast, communicative and helped me understand the work that needed to be done on my vehicle. They have my service for life
The Team from B&B Auto Repair responded on 11/03/2025 09:35 AM

We're so glad to hear you had such a fantastic experience with us! 🚗✨ Fast service and clear communication is our bread and butter. We're just happy you left with a better understanding of your vehicle—who knew car talk could be so enlightening? We appreciate your trust in us, and we're here whenever you need a hand!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.