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MICHEAL HENDRIX

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(236 reviews)
75

Reviews of MICHEAL HENDRIX

LL
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Lori L.
Buford, GA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service advisor
Mike my service advisor even took me home after I dropped off my vehicle
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/20/2019 05:17 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
CB
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Charles B.
Suwanee, GA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Repair
I love the professionalism of this dealership and the service department is extremely knowledgeable. Mike was my service man this time and I appreciate his care in taking care of me and my car. Thank you!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/13/2019 04:47 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
JH
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Jack H.
Flowery Branch, GA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service writers
Prompt service
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/09/2019 04:36 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
LA
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Lisa A.
Buford, GA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing Service!
I purchased two vehicle from AutoNation Hyundai Mall of Georgia in 2016 and the level of service and overall experience has been great.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/08/2019 05:18 AM

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
WE
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Wayne E.
Buford, GA
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept
Was good
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/30/2019 05:34 AM

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
DJ
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Donna J.
Jefferson, GA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
The staff was very friendly and knowledgeable!! Very comfortable waiting area with drinks and entertainment!!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/29/2019 04:49 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Loganville, GA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service Dept
My car was one of the Hyundais that had to have a full powertrain replacement and service made this process which had already been super frustrating a very pleasant experience ask for what it was worth. I will never purchase another Hyndai but the service dept made this experience pleasant. I got my car back ahead of schedule and they took care of me during the whole process awesome crew
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/25/2019 12:38 PM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
BD
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Bruce D.
Buford, GA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service great advising
Fast service appointment on time
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/25/2019 04:50 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Dacula, GA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Perfect service
The service I was provided on Apr 11 was perfect and professional.
I had a bad experience with this service department before(last year), but the recent service was perfect and I was satisfied by their work.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/15/2019 11:39 AM

Thank you for your awesome fed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Suwanee, GA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Customer service was great!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/12/2019 05:39 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lawrenceville, GA
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
verified customerVerified Customer
Category: Service
Welcoming staff!
The staff at the service department are all very nice and welcoming whenever I arrive with my vehicle. The people that served me were very helpful. Even the trainee who helped with my vehicle did her best.
Recommended
Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lawrenceville, GA
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
verified customerVerified Customer
Category: Service
Welcoming staff!
The staff at the service department are all very nice and welcoming whenever I arrive with my vehicle. The people that served me were very helpful. Even the trainee who helped with my vehicle did her best.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2019
Service Type: Repair
Category: Service
It was average.
I'm aware that Hyundai's services are more expensive then off brand places, but I feel like the experience itself could be better. We were quoted under an hour for a time estimate and it ended up taking between two to three hours. I wish they had been honest up front so that we were not late to our next appointment. Overall, it was average but the staff is very friendly and the dealership is always very clean.
Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 04/08/2019 02:17 PM

Thank you for taking the time to speak with me today and allowing me to find better way to serve you. Congrats on the new purchase and thank you for your buisness.

Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
JO
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J. O.
Clarkesville, GA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mike helped me tremendously with my last service visit.
The fact that Hyundai has chosen to utilize wiring with a soy-based cover in its vehicles makes their cars attract mice to the soy coating where they chew through that coating and the wiring within disrupting the function of the systems served by those wires. Although we routinely house our 2017 Tucson Eco in a closed garage, it is impossible to keep all such vermin out since garage doors are not mouse-proof. Within two weeks we had two incidents in which a wheel sensor wire was damaged by vermin. The first severance of the wire was misdiagnosed by the service department as "road hazard" damage. That cost us $306 plus time and mileage since the car had to be left overnight. The dealership was kind in providing us with a "loaner" car to return home and back the next day to pick up the car since the part was not stocked requiring overnight delivery. We live about 50 miles from the dealership. Approximately one week later, similar symptoms indicated a recurrence of the problem. This time vermin damage was the decide to be the probable cause and, retrospectively, felt to be the previous problem. Mike, the service writer, intervened by speaking to the service manager to lower our $260+ bill to a much more affordable rate. Thank you, Mike, and thanks to the service manager. However, this does not alleviate the threat of this and other vermin induced damages that may occur as a result of Hyundai using wiring that attracts such vermin damage. If soy-based wiring is necessary, deterrent measures by Hyundai are a must to prevent such problems. Any further recurrences will provoke legal action on my part to hold Hyundai responsible for making products that are essentially vermin bait! Since approximately 2013, my wife and I have purchased two new Sonatas, two new Tucsons and one used Tucson. I assure you this will be my last Hyundai purchase. I cannot own or let my wife drive a car that threatens her safety and lacks reliability by being subject to vermin damage while parked! That is ludicrous! I do not intend to have to set mouse traps around the car each time and place that I park it!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/09/2019 06:33 AM

Thank you so much for your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
SW
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Sgt W.
Buford, GA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Great service up front pricing staff gives good recommendations
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/08/2019 05:42 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
HB
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Hurdis B.
Lawrenceville, GA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional and thorough.
I was very pleased with your service department and collision department.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/08/2019 05:43 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
OM
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Oliver M.
Clarkesville, GA
2013 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fine staff but gouged in the service department.
My next car will be another Hyundai but l will explore other options for service. I would recommend a purchase at this dealership but warn them of getting service done there.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 04/05/2019 05:27 AM

Thank you for taking the time to speak with me yesterday. I appreciate all the feed back.  Have a wonderful day and if you need anything in the future please reach out to me. 

Thank You,
Mike Hendrix

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Stone Mountain, GA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service for service agents
Service prices are much too high for any service that is not routine. Shop for competitive prices.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/08/2019 05:50 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
AB
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Alphonse B.
Gainesville, GA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
AB
Affordable waiting room
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/08/2019 05:50 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
KC
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Kathie C.
Suwanee, GA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great. Work
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/08/2019 05:51 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
RA
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Rene A.
Lawrenceville, GA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gen G80 15
Service was performed in a timely manner. Got me out of there for my first meeting.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/26/2019 04:03 AM

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
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