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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

Verified Customer
Gold Canyon, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks!
Satisfactory experience.
Recommended
Cara M. from San Tan Hyundai responded on 06/15/2018 10:33 AM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CB
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Christopher B.
Mesa, AZ
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Was in and out so quickly
Recommended
Cara M. from San Tan Hyundai responded on 06/15/2018 10:32 AM

Christopher,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DR
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Danielle R.
San Tan Valley, AZ
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mixed Review
I have been to this dealership several times and have had great service. This time was mixed service. I arrived at the dealership early because I didn't want to miss the shuttle. My service advisor came out and greeted me. While going over the work that needed to be done, I mentioned that my front tires are always low and its a concern for me. The service advisor stated in a condescending tone that the front of my car is where the engine is. I wasn't really happy about his statement. I can clearly see that the engine is in the front of the car. I understand that most people don't know anything about cars, I however am not one of those people. I also had other concerns about my car that I didn't feel comfortable bringing up to him. When I mentioned to the service advisor that I would be taking the shuttle , he stated that there is a distance limit but he would check to make sure I was within the limit. I should have been informed of this when I made the appointment so I could make other arrangements or pick a day when I am off work. While finishing up the paperwork for services, the advisor mentions that my work is past the distance limit. He wanted me to make other arrangements or reschedule, I told him it wasn't an option. He eventually got me on the shuttle service after arguing about it. He also stated to me that now I know I for next time ( in a rude tone) that the shuttle service is something I cant utilize. The driver that took me to work was awesome, very friendly and good conversation. Also the driver that picked me up was equally as friendly and nice. When I picked up my car I noticed that my rear driver side door handle was dirty and also there were black marks on the front of my car. I went inside the service department, the gentleman that helped ( a different service advisor then the one this morning) looked at my car and told my it was rock chips in the paint, which I live in AZ so it happens. Also the door handle was dirty from the Auto Butler machine they used on my car. He was very friendly and took the time to explain things to me. I am mixed in my review because some aspects of my visit were good and some were not. I don't know that I will come back for service of my vehicle
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/16/2018 07:02 AM

Good morning.  Thank you for the feedback.  I apologize for the mixed signals.  We do try to explain as much as possible to our customers.  It's so critical for proper communication and too easy to not share important details.  It is never our intentions to offend.  In regards to the shuttle, we have a hundred customers visit our service department daily.  We have to put a limit on the distance so that we can accommodate all the customer needs.  We will do a better job when scheduling to verify distance so that this does not become an issue on the service drive.  We appreciate your feedback so that we can continue to improve moving forward.  Please feel free to call me if you would like to discuss your visit further.  Thanks again and have a wonderful weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Anonymous
I received friendly service and my oil change was completed in about one hour, even though I did not have an appointment.
Thank you Mario for making my first experience at San Tan Hyundai great.
Recommended
Cara M. from San Tan Hyundai responded on 06/15/2018 09:22 AM

Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GL
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Gerhard L.
Chandler, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly people
great job
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2018 02:21 PM

Gerhard,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CD
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Craig D.
San Tan Valley, AZ
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Mario is a huge asset to San Tan Hyundai
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2018 10:55 AM

Craig,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LH
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Larry H.
Gilbert, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Mario took care of my vehicle promptly and professionally.
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2018 10:47 AM

Larry,
Thank you for your response! We appreciate the time you took to recognize Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SR
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Shirley R.
Mesa, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario my car care advisor
Very professional, good work!!
Recommended
Cara M. from San Tan Hyundai responded on 06/13/2018 10:46 AM

Shirley,
Thank you for your feedeback! We are pleased to know you had a good experience. We are here if you need anything. Have a wonderful day.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RM
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Ramon M.
Chandler, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
I had a great experience!
Recommended
Cara M. from San Tan Hyundai responded on 06/13/2018 10:43 AM

Ramon,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MK
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Marc K.
Mesa, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
x
x
Recommended
Cara M. from San Tan Hyundai responded on 06/13/2018 10:41 AM

Marc,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DR
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David R.
Mesa, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Nice waiting room with drinks and snacks. My service advisor Mario Macias always takes good care of me and never have had a issue I will continue to get my car serviced here.
Recommended
Cara M. from San Tan Hyundai responded on 06/13/2018 09:32 AM

David,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DD
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Dated July17 D.
Gilbert, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and professional
Mario did a great job. He explained the work needed and it was done quickly and professionally.
Recommended
Cara M. from San Tan Hyundai responded on 06/13/2018 09:23 AM

David and Sonda,
Thank you for your feedback and for recognizing Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
Mario and the service team at San Tan Hyundai are always super friendly, transparent and courteous. Thanks for setting the bar high and keeping it there :)
Recommended
Cara M. from San Tan Hyundai responded on 06/13/2018 08:37 AM

Thank you for your feedback. We appreciate you taking the time to recognize Mario and the surrounding team! We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SW
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Sharon W.
Mesa, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly atmosphere, tv to watch, free water, donuts and popcorn. All people who work there are very friendly and helpful.
Best Hyundai Dealer. I had appointment for oil change and Auto Butler on June 18, but was going out of town unexpectedly June 9. They were able to get me in earlier for the oil change and I didn't have to wait. I was only there about an hour and they were done. So much appreciated them getting me in right away.
Recommended
Cara M. from San Tan Hyundai responded on 06/12/2018 01:12 PM

Sharon,
Thank you for your response. We love to hear that you had a great experience. We are here if you need anything. Have a wonderful day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DE
gravatar
Darcy E.
San Tan Valley, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone that works at San tan is great!
From the sales person to the service people, I had a fantastic experience!
Recommended
Cara M. from San Tan Hyundai responded on 06/12/2018 10:31 AM

Darcy,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Bought my Hyundai vehicle here and have been taking it back for service. The service advisor is knowledgeable and very helpful whenever I have had questions about something.
Recommended
Cara M. from San Tan Hyundai responded on 06/12/2018 09:56 AM

Thank you for your feedback. We appreciate you and your business. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CR
gravatar
Chandra R.
Gilbert, AZ
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario is awesome!
Mario has never let us down. He is attentive, listens and makes sure to address all concerns. He is very quick to respond and let me know when the work is done. If there are service recommendations, he takes the time to explain and discuss the urgency or timing. I always feel good when I leave.
Recommended
Cara M. from San Tan Hyundai responded on 06/12/2018 09:47 AM

Chandra,
Thank you for your response. I'm very glad to hear you have a great experience every time with Mario. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RR
gravatar
Reynaldo R.
Gilbert, AZ
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service representatives/advisor
Excellent service advisor and employees attitudes. Nice and clean environment.
Recommended
Cara M. from San Tan Hyundai responded on 06/11/2018 01:32 PM

Reynaldo,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit. Have a wonderful day.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JD
gravatar
John D.
Mesa, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Competent service technicians familiar with Hyundais!
I'm always confident that technicians familiar with Hyundai's will be servicing my car! I also really like being able to schedule appointments online, and the interactive capability of the San Tan website is great! The service prices are reasonable, and the turnaround time for services is consistently excellent!! The service staff is very welcoming and professional and the customer waiting area and restrooms are always clean!! (I can always count on Mario Macias to keep me informed as to the status or recommendations during my service appointment!!)
Recommended
Cara M. from San Tan Hyundai responded on 06/12/2018 09:30 AM

John,
Thank you for your response and for recognizing Mario. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CK
gravatar
C K.
Chandler, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
JK
Mario-gets me in and out in a timely manner. Always pleased with the service on car.
Recommended
Cara M. from San Tan Hyundai responded on 06/11/2018 10:22 AM

C Keegan,
Thank you for your feedback and for recognizing Mario. We appreciate you and  your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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