NORM ROSEN

Earnhardt Hyundai North Scottsdale

Overall Rating

4.9

(1373 reviews)

74

Reviews of NORM ROSEN

RS

Robert S.

Scottsdale, AZ

2012 Hyundai Genesis

01/31/2018

Service Type: Repair

Verified Customer

Category: Service

Good staff and service.

I am happy with the quality of service performed, and think that the prices charged are reasonable. I also think that your service associate Norm is always a great guy to deal with.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/01/2018 03:12 PM

Thank you for the 5-star review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2014 Hyundai Santa Fe S

01/31/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good overall but....

Had car washed too but it didn't get dried very well. Just FYI.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/01/2018 03:01 PM

Thank you for the 5-star review despite the poor drying job.

Normally our Monday car washes include both the wash and a dry, we're sorry we didn't do so well this time, let us make it up to you next visit. We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RD

Rhonda D.

Laveen, AZ

2017 Hyundai Elantra

01/30/2018

Service Type: Repair

Verified Customer

Category: Service

very friendly and comfortable.

Norm was my rep and did an excellent job in caring for my car, he also explained what was and what was needed. Very satisfying experience.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/01/2018 03:45 PM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

VC

Valerie C.

Chandler, AZ

2017 Hyundai Sonata

01/29/2018

Service Type: Maintenance

Verified Customer

Category: Service

Make me feel like part of the family.

Norm and Mike have been taking care of my cars for 6 years. I keep going back because of the great service that I get.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/01/2018 03:13 PM

Thank you for the great review.

When you're here you are family and we look forward to behinng here with you for all the years, miles, and Hyundais ahead.

Michael Southern
Service Manager

Employees worked with

CW

Carol W.

Scottsdale, AZ

2011 Hyundai Sonata

01/29/2018

Service Type: Repair

Verified Customer

Category: Service

the only good part of this dealership is the service dept.

I think the above statement says it all
many recalls
not close to miles per gallon expected
dislike sales dept. - in retrospect, I should have walked out

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/01/2018 03:33 PM

Thank you for the compliment for our service team.

You know, there have been a few recalls and campaigns on your 2011 Sonata, but we've thought of that as Hyundai making sure it addresses possible issues before they cause you problems.

We are sorry you did not have a good sales experience at the dealership you bought your car from, but if the time comes for you to replace this car, we'll be happy to make sure you receive the very best treatment.

Michael Southern
Service Manager

Employees worked with

AS

Arnold S.

Scottsdale, AZ

2017 Hyundai Sonata

01/27/2018

Service Type: Repair

Verified Customer

Category: Service

Everyone is extremely friendy and helpfull----

Service wa done in a timely manner---Norm Rosen my service adviser is PERFECT.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/29/2018 08:18 AM

Thank you for the awesome review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

BL

Bryan L.

Phoenix, AZ

2017 Hyundai Santa Fe S

01/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

Love this dealership

This dealership makes things easy. Work/live on the other side of town and will always make this drive as the service department is worth it.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/29/2018 07:37 AM

Thank you for the great review.

It means a lot to us that you come across town to see us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Paradise Valley, AZ

2013 Hyundai Elantra

01/26/2018

Service Type: Repair

Verified Customer

Category: Service

Service

Very attentive & prompt

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/29/2018 08:16 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

CH

Carol H.

Fountain Hills, AZ

2015 Hyundai Sonata

01/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Speedy, Pleasant and efficient.

No written review, please.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/26/2018 01:27 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

F

F.

Scottsdale, AZ

2014 Hyundai Santa Fe S

01/25/2018

Service Type: Repair

Verified Customer

Category: Service

Service appointment review

Customer service was terrific, from scheduling to completion in a timely manner----and the car was washed!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/25/2018 11:35 AM

Thank you for the terrific review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2015 Hyundai Sonata Hyb

01/25/2018

Service Type: Repair

Verified Customer

Category: Service

Good and Efficient Service

The staff is friendly, the work is done timely, and they have a nice waiting area with refreshments.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/25/2018 11:34 AM

Thank you for the 5-star review.

We are happy to be your Hybrid dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2014 Hyundai Santa Fe S

01/23/2018

Service Type: Repair

Verified Customer

Category: Service

Efficient

Got me in and out very quickly and efficiently.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/24/2018 07:13 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

TM

Terrence M.

Scottsdale, AZ

2011 Hyundai Veracruz

01/20/2018

Service Type: Repair

Verified Customer

Category: Service

Norm was excellent.

I had to have my car serviced and the service advisor Norm did an awesome communicating with me during the entire process.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2018 09:52 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you and your Veracruz again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2017 Hyundai Tucson

01/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service Department

2nd time I have used Earnhardt Hyundai North Scottsdale service department for my new Tucson. Guys are great, fast and waiting area is very comfortable.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2018 09:53 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again on your 3rd visit and every visit thereafter as well.

Michael Southern
Service Manager

Employees worked with

JC

Jennifer C.

Phoenix, AZ

2013 Hyundai Elantra

01/19/2018

Service Type: Repair

Verified Customer

Category: Service

Good customer service

The service department has good customer service

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/20/2018 06:54 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with

RV

Robert V.

Phoenix, AZ

2017 Hyundai Tucson

01/19/2018

Service Type: Repair

Verified Customer

Category: Service

7500 mile service

great people and great service

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/19/2018 02:28 PM

Thank you for the great, great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2012 Hyundai Sonata Hyb

01/16/2018

Service Type: Repair

Verified Customer

Category: Service

easy to deal with

Always friendly and professional Norm Rosen

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/17/2018 07:20 AM

Thank you for the 5-star review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

DM

Diane M.

Fountain Hills, AZ

2013 Hyundai Tucson

01/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Efficient, professional service

Always efficient, professional, friendly service

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/17/2018 07:22 AM

Thank you for the fantastic review and recommendation.

We are happy to be your dealership and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

DT

Deanna T.

Phoenix, AZ

2017 Hyundai Santa Fe S

01/16/2018

Service Type: Repair

Verified Customer

Category: Service

Feel at Home!!

Well taken care of - quickly in & out - good value for price !!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/17/2018 07:21 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Cave Creek, AZ

2011 Hyundai Veracruz

01/15/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Staff

It is always comforting to have Norm aware of my needs for maintenance and to see such a consistency in the service department... familiar accommodating faces and comfortable space to hang out while waiting for service. Thank you

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2018 02:51 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with

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