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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

MD
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Michel D.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
My service writer Norman
Yes and I have
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/11/2016 09:07 AM

Thank you Michael.

We know you come a long way to see us here and we appreciate your loyalty over the years with both your Hyundai and your non-Hyundai vehicles.  We are glad to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern

Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a good experience
Always a good experience
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/10/2016 08:09 AM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RK
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Rob K.
Scottsdale, AZ
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership
Timely service, Don't try to sell you stuff you do not need.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2016 05:05 PM

Thank you for the great review.

We are glad to be your Veracruz dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Title can't be blank
Comments can't be blank
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2016 04:29 PM

Seems like none of this can be blank...

Those 5-stars definitely aren't blank though and we thank you for them. 

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service as always
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2016 01:36 PM

Thank you for the great review.

We appreciate your business and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Peoria, AZ
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people. Comfortable waiting area.
Overall a pleasant experience for a dealership service department.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/07/2016 06:39 PM

Thank you for the positive review.

We are glad we could help and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Treated like family!
Would definitely recommend this business to a friend!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/07/2016 06:36 PM

When you're here, you're family.

Thank you for the great review and we look forward to the next reunion.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people and the complimentary bottle water
Overall, I love this location!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/05/2016 03:30 PM

Overall, we love that you love us!

Thank you for the great review and we are very very happy that you choose us for servicing your Hyundai.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HS
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Harris S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
75k service
excellent customer service, timely deliverable,
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/05/2016 01:08 PM

Thank you Harris for the great review.

We are very glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PG
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Phyllis G.
Scottsdale, AZ
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Exceptional.customer service, atmosphere, product knowledge
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/04/2016 10:03 PM

Thank you Phyllis.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JF
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Joan F.
Chandler, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Fast, efficient service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2016 10:29 PM

Thank you Joan for the 5-star review.

We are glad to be your dealer.  When you're here, you're family.  We look forward to seeing you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MV
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Mike V.
Cave Creek, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean friendly and the waiting area has plenty of room with variety of snacks
Great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/30/2016 01:03 PM

Thank you Mike.

We are glad to be your Hyundai dealer.  Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LK
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Len K.
Scottsdale, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Nice work
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/30/2016 11:13 AM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NP
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Nancy P.
Cave Creek, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Love the Service Department
Efficient, and helpful. Norm was amazing, and took care of my car. He made it very easy!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/29/2016 05:39 AM

Thank you Nancy.

We are glad Norm took great care of you and your car.  Thank you for choosing us for service and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BS
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Bruce S.
Glendale, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
They were very helpful answered questions that Larry Miller Hyundai could not or would not
Would recommend them
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/28/2016 01:40 PM

Thank you Bruce.

We're glad we could help where others did not.  We know you come a long way to see us and we plan to keep being worth the trip.  Thank you for the great review and recommendation and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PS
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Paul S.
Gilbert, AZ
2012 Hyundai Equus
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
10 hours
Scheduled appointment over a week in advance. Dealer had car for 10 hours for oil change, a/c recharge, investigate rear window (didn't have part so still not fixed) and an alignment (car still pulling to left so not convinced was actually done). Not s good first time visit
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/28/2016 11:43 AM

Thank you for the feedback.

Your Equus is a special vehicle and only specially trained technicians are qualified to do any repairs on them.  Based on the nature and number of the repairs, we would expect this to be an extended repair visit. 

If you had concerns following your service, we would have been happy to address them in a less public way.  Unfortunately since you purchased the vehicle used from a non-Hyundai dealer, we do not have the option to extend the Equus concierge or At Your Service benefits.  If you choose not to return for the specially ordered parts we ordered for your car we wll send them to another dealer of your choice.

We are sorry this visit did not meet your expectations, however with the variety of concerns you brought us, having the vehicle inspected and leave the same day was reasonable.  Had we been able to do the map update for you it would have required an additional 3-4 hours.  MapNSoft has only very recently stopped selling v9.5 in preparation for v10 to be released.  Although we could have installed v9.5 during your visit, MapNSoft would not provide an access code for outdated software at this time.

Michael Southern
Service Manager 

Employees worked with
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NORM ROSEN
NV
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Navaneeth V.
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Care
All good except the fact that it took more than 2hr for an oil and filter change.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/28/2016 11:12 AM

Thank you for the positive review despite the extra time to finish your vehicle.

Generally our Car Care Express oil changes take just about 1 hour, if we were exceptionally busy in the shop and in our wash it can push a little beyond that, but 2 hours is well passed what any of us expect.

We've added a note and we will try to expedite your vehicle next visit, we do appreciate the recommendation and we look foward to making this up to you next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ML
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Meyer L.
Phoenix, AZ
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
NO HASSELS
In out done right
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2016 03:25 PM

Thank you Meyer.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JG
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Joseph G.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, nice personnel!
Service was great as usual. Finally fixed the annoying buzz that was in service twice before for repair. Thanks to Norm and to the tech in charge, Danny, for a final fix and servicing the new Genesis!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2016 11:15 AM

Thank you Joseph for the great review.

We are glad our team was able to pin down your buzz and resolve it, sometimes those small noises are tricky.  We are very happy to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WS
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Wendy S.
Phoenix, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department is Fantastic
Norm my Service Advisor is always awesome!!!! Everyone is always friendly and it is a pleasure to bring my car there for service. Dan the shuttle driver is always friendly and gets me to work quickly which I appreciate!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2016 11:06 AM

Thank you for the great review.

We have been glad to be your Hyundai dealer for each of your Hyundai vehicles.  We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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