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Robert Demmoe

Service Advisor
Overall Rating
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(7 reviews)
43

MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2025
0
Disappointed
I would like to share my experience with this KIA dealership. The service department never picks the call. For me its been 4 days calling them to ask for the status of parts which they ordered for my car. Last week, half work was done on my vehicle, and due to 1 mount on back order, they asked me to wait for that. When I was coming back to my home, I noticed my car was still having issues. I tried myself to find out what could be an issue. When I looked under my car I came to know there is one more part which was not fixed and when I asked the dealership they said that they forgot to order that and I have to wait again for 2 to 3 weeks. Now, I am calling them to ask for the status they are not picking up my calls, and I am calling daily. Poor management, no callbacks, and no apology by the dealership.
Mark C. from Kia Canada Demo responded on 06/09/2025 01:10 PM

Thank you for taking the time to share your experience with us. It sounds like you've had quite an adventure, and not the kind anyone wants when it comes to car repairs. Four days of trying to reach the service department is indeed no small feat—not exactly the kind of challenge most people signed up for. We're genuinely sorry to hear about the delays and miscommunications concerning your vehicle. It seems like it's been quite the scavenger hunt for those missing parts. Our service team's oversight in not ordering the necessary component is certainly not the standard we aim for, and the lack of communication is disappointing to hear. Rest assured, your feedback will be shared with the team to sort out these hiccups and hopefully prevent any future roadblocks. While we can't turn back time, we hope to get the chance to improve your experience moving forward. Please do reach out to us again—perhaps we can finally be the dealership that answers your call.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
10
Not Disappointed
We came all the way from north York to Barrie because of good reviews on Kia Barrie- not disappointed with the helpful staff salesperson Ron and Nas of course amazing guy who help us on financing options for my son. I’m only not happy but excited for my son first purchase of his own vehicle! Kia Barrie is absolutely the place to go! Thank You!!! 🙏🏽
Robert D. from Kia Canada Demo responded on 05/25/2025 09:43 AM

We appreciate your kind words regarding your experience at Kia Barrie. Your excitement for your son's first vehicle purchase is truly commendable.

Employees worked with

MM
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Max M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Excellent Service at Kia Demo!
I recently brought my Kia Sportage to Kia Demo for service, and the experience was fantastic! The staff was friendly, professional, and kept me informed throughout the process.

The service was completed on time, and my car runs perfectly. I really appreciated the thorough inspection and the clear explanation of the work done. Great customer service and a hassle-free experience—I’ll definitely be coming back for future maintenance! 🚗🔧
Mark C. from Kia Canada Demo responded on 03/20/2025 11:27 AM

We’re glad to hear that your experience at Kia Demo was as smooth as your newly serviced Sportage! It sounds like our team really hit the mark in keeping you informed and ensuring your car is running like a dream. We believe in making maintenance trouble-free, and it’s fantastic that we nailed it for you. We'll be ready for your next visit, with our team on standby for any future tune-ups!


RW
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Reagan W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Robert Demmoe est le MEILLEUR!
Robert a été très serviable et minutieux tout au long du processus de vente! Je reviendrai certainement!
Employees worked with

CC
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Ciara C.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2025
verified customerVerified Customer
2
Overall Not a Great Experience
I felt like I really loved the car but the purchasing process felt completely rushed. The staff didn't really take the time to help me understand things and everything that went into my purchase.
Michael N. from Kia Canada Demo responded on 03/18/2025 11:27 AM

We appreciate your feedback regarding your recent experience. It is concerning to hear that the purchasing process felt rushed and that our staff did not take the time to fully assist you. Understanding every aspect of your purchase is crucial, and it seems we fell short in providing that level of service. Your comments will be taken seriously as we strive to enhance our customer experience. Thank you for bringing this to our attention.

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Mike B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Really great experience purchasing my new Kia
The sales person was friendly and informative. No pressure, just helpful and got me where I needed to go in the buying process. I would buy from them again!
Mike B., Developer from Kia Canada Demo responded on 03/18/2025 08:50 AM

We appreciate your feedback regarding your recent experience with our sales team. It is gratifying to know that you found our staff to be friendly and informative, as we strive to create a comfortable buying atmosphere for our customers. Your satisfaction is important to us, and we look forward to supporting you in your future automotive needs. Thank you for choosing us.

Mike

Developer

Test Motors, Inc.

Employees worked with

CN
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Ciara N.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/17/2025
verified customerVerified Customer
3
Very Good but Small Concern Regarding Inspection/Estimate Cost
Seemed like they missed some things in the initial inspection that they brought up later in the timeline while fixing other things. I would have appreciated clarity up front about what my car needed.
Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
Fantastic experience!
I recently purchased my 2025 Kia Carnival Hybrid from Kia Demo, and I couldn’t be happier with the experience! From start to finish, Kyle and Danielle provided outstanding service, going above and beyond to ensure everything was smooth and stress-free. They were incredibly thorough, knowledgeable, and made sure I felt confident in my purchase.

This is truly my dream car, and I’m so excited to have a vehicle that fits my entire family—kids and dog included! If you’re looking for your next car, I highly recommend Kia Demo for their exceptional service and attention to detail. Thanks again to the team for making this such a fantastic experience!
Mark C. from Kia Canada Demo responded on 03/17/2025 01:57 PM

We appreciate you taking the time to share your experience with us. It is encouraging to hear that our team provided you with the level of service that made your purchase experience enjoyable and stress-free. We understand the importance of finding the right vehicle, especially one that accommodates your entire family, and we're glad to know that the 2025 Kia Carnival Hybrid meets your needs. Your recommendation means a lot to us, and we wish you many happy adventures with your new car.

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