We really appreciate you sharing your experience with us! It's fantastic to hear that our technician was able to break it down for you—like a skilled chef explaining the secret ingredient. Juan is indeed a gem, balancing professionalism with a friendly touch. We always aim for transparency, so we're glad the pricing felt fair and that you trusted us to get the job done right. Your Highlander is in good hands, and we’ll keep making sure it runs like a dream!