I am extremely disappointed with my experience at A & R Automotive Services in Brush, Colorado.
In February I brought my vehicle in because it had a torque converter shudder and rough idle. According to the invoice the technician suspected the torque converter might be damaged but recommended performing a transmission fluid flush with additive and then reevaluating the vehicle.
When I scheduled the transmission service I spoke with a younger employee who told me there was a "50/50 chance" that the flush could help the problem. I understood there was no guarantee but based on that information I chose to proceed with the service.
When I returned to pick up my vehicle after the transmission flush I was immediately met by an older employee who appeared angry before I even had the opportunity to ask about the car. He started raising his voice and repeatedly telling me that he already knew the transmission flush was not going to work and that the vehicle was not fixed. This happened before I had even asked a single question about the repair.
Naturally I asked why the service had been performed if they supposedly already knew it would not help. The older employee became increasingly confrontational and repeatedly claimed that he had told my spouse and another person months earlier that the transmission was beyond repair and that the flush would not solve the issue.
The problem is that this directly contradicted what I had been told when scheduling the service. The younger employee who originally spoke with me was present and stated that the older employee had "misspoke" and that the service had in fact been presented as a 50/50 chance. Instead of receiving a clear explanation I found myself caught in an argument between employees who could not agree on what had been communicated to the customer.
The older employee continued to act aggressively repeatedly shoving paperwork toward me and demanding that I read it while talking over me. When I pointed out inconsistencies in what he was saying he became defensive rather than addressing my concerns. Meanwhile the younger employee continued repeating that the older employee had "misspoke" without providing any meaningful explanation.
What upset me most was not that the repair failed. I understood from the beginning that it might not work. What upset me was the aggressive, confrontational, and unprofessional treatment I received when I asked reasonable questions. I left feeling talked down to, dismissed, and pressured rather than treated with respect.
Customers deserve consistent information, honest communication, and professional treatment. Unfortunately, that was not my experience here.
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When I scheduled the transmission service I spoke with a younger employee who told me there was a "50/50 chance" that the flush could help the problem. I understood there was no guarantee but based on that information I chose to proceed with the service.
When I returned to pick up my vehicle after the transmission flush I was immediately met by an older employee who appeared angry before I even had the opportunity to ask about the car. He started raising his voice and repeatedly telling me that he already knew the transmission flush was not going to work and that the vehicle was not fixed. This happened before I had even asked a single question about the repair.
Naturally I asked why the service had been performed if they supposedly already knew it would not help. The older employee became increasingly confrontational and repeatedly claimed that he had told my spouse and another person months earlier that the transmission was beyond repair and that the flush would not solve the issue.
The problem is that this directly contradicted what I had been told when scheduling the service. The younger employee who originally spoke with me was present and stated that the older employee had "misspoke" and that the service had in fact been presented as a 50/50 chance. Instead of receiving a clear explanation I found myself caught in an argument between employees who could not agree on what had been communicated to the customer.
The older employee continued to act aggressively repeatedly shoving paperwork toward me and demanding that I read it while talking over me. When I pointed out inconsistencies in what he was saying he became defensive rather than addressing my concerns. Meanwhile the younger employee continued repeating that the older employee had "misspoke" without providing any meaningful explanation.
What upset me most was not that the repair failed. I understood from the beginning that it might not work. What upset me was the aggressive, confrontational, and unprofessional treatment I received when I asked reasonable questions. I left feeling talked down to, dismissed, and pressured rather than treated with respect.
Customers deserve consistent information, honest communication, and professional treatment. Unfortunately, that was not my experience here.