Family-owned and established in 1978, ACE Transmission Service, has been serving drivers in Hanover Park, Cook County, Chicago, Schaumburg, Elgin, Streamwood, Elk Grove Village, Barrington, Hoffman Estate, Bartlett, and Carol Stream, IL for nearly 40 years! With over 45 years of experience, we specialize in transmission services, repairs, Family-owned and established in 1978, ACE Transmission Service, has been serving drivers in Hanover Park, Cook County, Chicago, Schaumburg, Elgin, Streamwood, Elk Grove Village, Barrington, Hoffman Estate, Bartlett, and Carol Stream, IL for nearly 40 years! With over 45 years of experience, we specialize in transmission services, repairs, and rebuilding, along with a full range of general automotive maintenance and repair services. ...more
Hi Jeff,
Thank you for taking the time to share your experience — we truly value all feedback, even when it’s tough to hear.
We sincerely apologize that your visit with us didn’t meet your expectations. While our diagnostic fee covers the time and resources involved in inspection, we understand how frustrating it must have felt to leave without the clear answers you needed. It’s never our intention for a customer to feel unheard or undervalued.
Your follow-up email with scan codes should have received a timely reply — that’s on us, and we’ll be reviewing where the breakdown happened to ensure it doesn’t happen again. Likewise, we’re sorry that your vehicle was here longer than expected without more frequent updates. Communication is something we’re actively working to improve.
We also understand your request for a goodwill gesture, like a complimentary oil change, and regret that we weren’t able to come to a resolution at the time. We’d still love a chance to make things right. If you're open to it, we invite you to give us a call or stop by — we want to earn back your trust.
At ACE Transmission Services, we take pride in being a family-owned shop serving our community for over 47 years, and we’re committed to learning from situations like this.
Thank you again for your honest feedback.
— ACE Transmission Services Team
Verified CustomerIt's wonderful to hear that you've had such positive experiences with us! Quick, honest service and great communication are what we strive for, so it looks like we're hitting the mark. We're glad our knowledgeable staff could assist you — they’ve got more expertise than a backseat driver on a road trip! We appreciate your support and look forward to being here for your future needs.
Verified CustomerVerified Customer
Verified CustomerVerified CustomerVerified CustomerThank you Jason for your kind words! We're glad to hear you had a great experience with our customer service and pricing. We truly appreciate your support and look forward to helping you with any future repairs. Safe travels!
Verified CustomerThank you so much Enza for your amazing feedback! We're thrilled to hear that you had a great experience at ACE Transmission. Richard and our team always strive for honesty, transparency, and fair pricing, so it’s great to know that you felt taken care of. We truly appreciate your trust and your friend’s referral. Drive safely, and we look forward to helping you in the future!
Verified CustomerOmar, thank you for your kind words! We’re glad you had a great experience with Richard and our team. We always strive to provide honest service and clear communication. We truly appreciate your support and look forward to serving you again in the future!
Verified CustomerJose, thank you for your review! We’re happy to hear that you had an excellent experience with our service. Richard and the team always strive to provide quality work and a friendly atmosphere. We appreciate your support and look forward to serving you again!
Verified Customerhi troy your statement is completly inaccurate and false per the agreement with your father mr rick schneider that lives in florida he approved for use to complete the repairs that were needed for your car he was giving a price of $1053.00 plus taxes which he agreed and we even gave a discount down too $1000.00 plus taxes we fixed your car and got you back on the road as quick as possible we keeped you informed through out this repair and informed you what you had to pay and you agreed as well with the dollar amount when you picked up your car you were informed about the 2.99% fee for paying with a credit or debit prior to paying your invoice
best regards
ace transmission
Verified CustomerWow, thank you for your amazing review! We're so glad you found us and that we could get your SUV back on the road without unnecessary costs. Richard and the team truly appreciate your trust, and we’re always here to help. Drive safe, and thanks again for choosing ACE Transmission!
Verified Customerthank you for generous review we take great pride in giving our customers honesty and integrity
And last week, with little patience on the phone; I finally asked someone there for a partial refund in the form of an oil change. I was refused.
This type of experience is the reason auto repair shops are the number 1 consumer
complaint received by the Illinois Attorney General's office.