Advanced Transmission, Inc. welcomes you to our automatic transmission repair shop website. Each transmission technician at our repair shop in Spanish Fort is highly qualified and ready to deliver their expert automotive transmission repair technician knowledge & skills for your automatic transmission repair in Baldwin County. Advanced Transmission, Inc. welcomes you to our automatic transmission repair shop website. Each transmission technician at our repair shop in Spanish Fort is highly qualified and ready to deliver their expert automotive transmission repair technician knowledge & skills for your automatic transmission repair in Baldwin County.
Verified CustomerWe understand your frustration and appreciate you taking the time to share your experience. The original concern you brought the vehicle in for was a transmission-related issue, which was diagnosed and repaired successfully. After that repair, an unrelated engine misfire became apparent. Unfortunately, we dropped the ball by not clearly communicating that finding at pickup, and that part is on us.
The engine misfire was not present or detectable in the same way before the transmission repair, as the transmission issue was masking it. We confirmed this by test-driving the vehicle with you for an extended period and reviewing live scan data together to show the misfires occurring under specific conditions. While the concerns may feel similar from the driver’s seat, they are two separate mechanical problems.
We always aim to be transparent and thorough, and we regret the communication breakdown. We appreciate the opportunity we had to explain the findings in person and remain committed to honest diagnostics and repairs.