Verified CustomerWe appreciate your feed back and bringing this to our attention. You have been a very valuable customer for over 20 years. It’s concerning to hear that your recent experiences haven’t matched the high standards we aim for. We understand that unexpected charges can feel like you are being over charged. With rising costs of oil and other parts, we try very hard to keep the costs as reasonable as possible to best serve our customers. Your loyalty means a lot to us, and we’d love the chance to discuss this further and understand your concerns better. Please feel free to reach out directly so we can work on finding a solution that will keep you as our valued customer.