business image

Auto Import Specialist

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(669 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
88
Net Promoter Score ®

Business Details

About

Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car buying experience you must go to Auto Import Specialist. With great pre-owned inventory, fantastic financing options, and the friendliest staff in South Bend, AIS will give you the car buying experience you have been wishing for since you bought you first car. At Auto Import Specialist we also offer luxury inventory as well. It is common to see Mercedes-Benz, Porsche, and Lexus. Auto Import also offers a top-notch service department. With some of the best service technicians in the area Auto Import Specialist will have the knowledge and skill to have your car back on the road as fast as possible. We also offer a full detail service. We will have your car looking like it just rolled off the showroom floor. Here at Auto Import Specialist we take pride in giving you the best car buying experience and then following it up with top-notch service. Come on in and see why Auto Import Specialists is the only place you will ever want to buy a car again. Avoid the stress, call AIS. ...more

Categories
Auto Repair, European Auto Repair, Repair Shop
Contact
(574) 232-4151

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
10:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
25292 SR 2 South Bend, IN 46619

Affiliations

ASE
Auto Import Specialist's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(669 Reviews)

RP
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Oil change
As always a quick and thorough visit. Mark and Jeff are honest business people that advise you on your vehicle needs and what can wait.
Mark F. from Auto Import Specialist responded on 05/23/2025 07:48 AM

Ron thanks for the great 5-star reivew but more importantly for the long term relationship you and your family have built with AIS.  We greatly appreciate the business and look forward to taking care of your auto needs for a long time to come.  Thanks again.   Mark 


KK
Kathy K.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Came for oil change
This was my first time to come here & was well satisfied with the timeliness of the appointment, the pricing, & completion. Jeff was friendly & knowledgeable about my vehicle. Easy to get to & park. Comfortable waiting area. I’m sure I will be there again.
Mark F. from Auto Import Specialist responded on 05/22/2025 08:20 AM

Kathy, thanks so much for choosing AIS for your auto needs.  We greatly appreciate your business and are glad we could get you taken care of in a timely manner.  Jeff and his team work hard to take care of our customers.  Thanks again and we look forward to working with you for many years to come.  Mark 


DM
David M.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Service
Excellent service by experts
Mark F. from Auto Import Specialist responded on 05/22/2025 08:20 AM

David, thanks for the great review.  We really appreciaye your business and the 5 star review.  Looking forward to working with you for many years to come.  Mark 


Verified Customer
Niles, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Friendly and Fair
I came in for a consultation to understand why my Audi was vibrating when I brake. He told me it was my rotors. Since my pads were fine AIS told me it wasn’t a safety issue and I could wait to replace the rotors when I need new pads. I appreciated that solid advice. Advice AIS knew wouldn’t result in an immediate service appointment. But it will result in future service income from me. They even waived the fee to check what was going on.
Mark F. from Auto Import Specialist responded on 05/16/2025 05:23 AM

Thank you so much for the awesome 5-star reivew. We greratly appreciate your business and enjoy working with you.  We are glad that we were able to helpo out.  Looking forward to working with you again.  Thanks again for choosing AIS for all of your automotive needs. 


JK
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Jeff K.
Nappanee, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2025
verified customerVerified Customer
10
Purchased our 4th Vehicle from AIS!
One week ago we purchased our fourth vehicle from AIS. They are the only place we look for vehicles when the time comes. The dealership runaround you're used to getting is non existent when dealing with Mark Fry and Staff. Mark is fair, honest, and diligent in dealing with what you'd like instead of trying to sell you what they have. Top quality vehicles at fair prices with honesty and integrity standing behind them. Everything you'd want in the vehicle purchasing experience.
Mark F. from Auto Import Specialist responded on 05/16/2025 05:24 AM

Jeff, thanks so much for the awesome review and for your trust in us.  We greatly appreciate the continued business and enjoy working with you and your family.  Looking forward to selling yiou another four cars and servicing your cars for many years to come.


DM
Doug M.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Excellent visit
Excellent service and work with a reasonable price Very happy we were referred to this establishment
Mark F. from Auto Import Specialist responded on 05/16/2025 05:25 AM

Thanks so much for the great review.  We really appreciate your business and look forward to working with you for years to come. 


Verified Customer
South Bend, IN
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/02/2025
verified customerVerified Customer
2
Everything discussed about service for my vehicle ignored
I feel like my expectations were conveyed well, that I had clearly described the challenge, that the resolutions that I would like to consider be quoted, but none of that transpired. Instead, I feel robbed, ignored, and entirely mishandled.
Mark F. from Auto Import Specialist responded on 05/16/2025 05:26 AM

So sorry for the experiece you had, I know Jeff has actively been working with you to resolve the issues and make sure that you are taken care of.  We do appreciate your business and want to do everything we can to take care of you and your automotive needs. 


JH
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John H.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Enjoyable and effective
Great people with whom to work! Personal and personable service
Mark F. from Auto Import Specialist responded on 04/28/2025 05:48 AM

John, thanks so much for the great 5-star review and for the continued business.  We greatly appreciate your business and your continued trust in AIS.  Looking forward to working with you for many years to come. 


AK
Alice K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Fix brake
I always get in to get my SUV fix. With no problem good service and price.
Mark F. from Auto Import Specialist responded on 04/23/2025 05:27 AM

Alice, thank you so much for the awesome review and more importantly for the continued business and your trust in AIS.  We enjoy working with you and taking care of your vehicle.  Looking forward to working with you for many years to come.  


TT
Ted T.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great Service
Good prompt service!
Mark F. from Auto Import Specialist responded on 04/28/2025 05:49 AM

Thank you so much for the great review.  We really appreciate your business and the 5-star review.  


DG
David G.
Mishawaka, IN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2025
verified customerVerified Customer
9
Auto repair
They are knowledgeable and explain to customers with clarity
Mark F. from Auto Import Specialist responded on 04/28/2025 05:51 AM

David, thank you so much for the great review.  We really appreciate your continued business.  Looking forward to working with you for many years to come. 


CP
Cory P.
North Liberty, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Service
Once again, they amaze me. I purchased a car from them 2 weeks ago, had a minor issue with sunroof leaking. They took it in and are making everything better than it was before. Never had a car dealer treat me this well!! Thank you to Mark and his team!
Mark F. from Auto Import Specialist responded on 04/09/2025 09:29 AM

Thanks again for your business Cory.  It is a pleasure working with you. 


JC
Juan C.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Audi A6 Maintenance
The guys at AIS are always communicative, timely, and take good care of my car. Had my car dropped off the night before and it was ready by noon the next day. They did my oil, changed my wipers, and inspected the car for alignment issues. All in all happy with the service and will continue to come back.

MB
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Marc B.
Niles, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Great Place of Business
Over the years we have bought 3 cars for AIS and have all of them and others serviced there. The guys always do a fantastic job and are very cost competitive. Our most recent experience however stands out. We left my wifes car with them to be serviced as we were out of the country for 3 weeks. During that time my son was driving my car and it had an issue and would not start. Mark and the team did everything to make that not so great situation turn out perfectly.
Mark F. from Auto Import Specialist responded on 03/06/2025 05:34 AM

Thanks for the awesome 5-star review Marc.  We greatly appreciate the review but more importantly the long time relationship we have with you in sales and service.  We look forward to working with you and your family for many years to come. 


MA
Marshall A.
Mercedes-Benz S550
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2025
verified customerVerified Customer
9
Nice people great service
The front office is great. Friendly service and they work with their customers.
Mark F. from Auto Import Specialist responded on 02/28/2025 10:53 AM

Thanks for the review and the kind words Marshall.  We greatly appreciate your continued business.  


Displaying Review 1 - 15 of 669 in total
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