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Auto-Lab Complete Car Care Center of Lansing

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(355 Reviews)
63
Write a Review

Score Details

5 stars
75%
4 stars
12%
3 stars
3%
2 stars
2%
1 star
6%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
63
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(517) 394-1314
Visit Website
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5551 S Pennsylvania Ave Lansing, MI 48911
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Affiliations

Auto-Lab Complete Car Care Center of Lansing's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(355 Reviews)
Write a Review
Recent Reviews
ME
MARISSA E.
Lansing
Chrysler 200 Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
11/10
Everyone is always super friendly and informative. Even if I ask a dozen questions, they are extremely patient and work with me. They are very honest and I’ve never felt like they tried to get more money out of me than was necessary. Now that I have found Auto-Lab I won’t take my vehicles anywhere else.
GL
GAIL L.
Lansing
Hyundai Santa Fe SPORT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/06/2025
verified customerVerified Customer
0
Not great
I was being overcharged.
JC
JESSE C.
Lansing
Ford C-Max Energi SEL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
8
Honest and knowledgeable.
Sam explained the problem and even asked I would like to see the problem part. He didn't pressure me to do extra repairs. Overall it was a positive experience and I would return to have more work done.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/02/2025 07:12 AM

We appreciate your feedback and are glad to hear about your positive experience. Providing transparency and trust is our priority.

AR
ANTHONY R.
Lansing
Jeep Grand Cherokee Limit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
10
Exceptional service
Went in after running over a curb which destroyed my alignment. Although I bent my control arm in the accident, the technician got my alignment so close to the auto maker's specs that I could barely tell the difference. They were very knowledgeable to the point that I was confident that I was in good hands
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/02/2025 07:12 AM

We appreciate your feedback and are glad to hear our technician provided you with a knowledgeable and satisfying experience. Your confidence in our service means a lot to us.

SH
SHARON H.
Lansing
Chevrolet Trax Premier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Serpentine belt replacement
My repair was completed quickly at a cost under the original estimate. They also found my exhaust leak, which was convenient to have repaired at the same time.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/27/2025 08:00 AM

Awesome to hear we hit the sweet spot with the timing and cost! And bonus points for tackling that sneaky exhaust leak too!

BB
BILL B.
Lansing
Buick Envista Preferred
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Excellent service at a reasonable price
I called for an appointment and got in that day. They were both professional and courteous. Got my car right in at its appointed time and had me out of there in short order. I would highly recommend this establishment to anyone else.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/27/2025 08:00 AM

We appreciate your positive feedback and are glad to hear about your efficient experience with us. Your recommendation means a lot to our team.

CR
CARL R.
Lansing
GMC Acadia SLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
They do quality work
They always explain what is needed, the cost, and time it will take. Professional and knowledgeable staff.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/27/2025 07:59 AM

We're glad our team could break everything down without using a secret decoder ring. Your trust in us is truly valued!

PW
PHILLIP W.
HOLT, MI
Chevrolet Equinox LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Grear Service fron Steve
Thumbs up!!!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/19/2025 11:59 AM

We're feeling the love! Thanks for the thumbs up; you just made our day a little brighter.

LW
LINDA W.
Lansing
Jeep Compass Latitude
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Repairs
Did a awesome job in saving me money by being honest in what was being replaced.
Saved parts that needed to be replaced.
That were not bad.
Very honest and educated group of people.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/19/2025 11:59 AM

We appreciate your recognition of our team's honesty and expertise in providing cost-effective solutions for your vehicle's needs. Thank you for choosing us for your car care.

MD
MARTIN D.
Lansing
Chevrolet Traverse LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Service
The customer service is absolutely amazing and the quality of the service on your vehicle is outstanding.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/19/2025 11:57 AM

We appreciate your feedback and will strive to maintain our high service standards while keeping the customer service bar sky-high. We're glad to have earned your trust!

PG
PETRA G.
LANSING
Audi A4 Quattro Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Awesome shop
Great service, nice staff,
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/12/2025 07:56 AM

We appreciate your positive feedback regarding our service and staff. Your satisfaction is important to us.

LH
LARONDA H.
Lansing
Chevrolet Traverse LT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2025
verified customerVerified Customer
0
Overpriced
Overpriced
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/05/2025 12:21 PM

We appreciate your feedback regarding pricing and take such concerns seriously. Your comments will be reviewed as we strive to provide fair value for our services.

MS
MILDRED S.
Lansing
Chevrolet Cruze LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
I needed my driverside window fixed.
The staff was very professional.they were also courteous.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/05/2025 12:18 PM

We appreciate your feedback regarding our staff's professionalism and courtesy. Thank you for choosing Auto-Lab Complete Car Care Center.

DD
DISHWAR D.
Lansing
Toyota Camry XLE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/24/2025
verified customerVerified Customer
0
The mechanics at this area are not pros what so ever l. Because they recommend changing the wrong parts and don't address the main Issues just to profit off of our limited car automobile knowledge as customers
The mechanics at this shop are not pros what so ever. Because they recommend changing the wrong parts and don't address the main Issues just to profit off of our limited car automobile knowledge as customers. Very despicable and Evil.
Sam P. from Auto-Lab Complete Car Care Center of Lansing responded on 04/28/2025 06:31 AM

We regret to learn about your experience and take your feedback seriously. Our highly trained technicians did not perform any diagnoses of your vehicle. We installed the parts you requested to have changed and allowed you to provide the parts. We will happily take the time to diagnose your vehicle correctly if you will give us the chance. Please give us a call and set up a time. Thank you for your business. 

SS
SARTORIUS S.
Lansing
Chevrolet Equinox LT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2025
verified customerVerified Customer
0
Let's learn from our mistakes.
I was referred to AutoLab through AAA after my 2016 Chevy Equinox stalled at a gas station. While on the phone with AAA, I was asked where I wanted my car towed, and since I didn’t have a shop in mind, they suggested AutoLab. When I spoke to the person at AutoLab, I was told they were busy and likely wouldn’t get to my vehicle Friday, but they should be able to look at it Saturday. That turned out to be untrue—when I checked their website, I saw they weren’t even open on Saturdays or Sundays.

On Monday morning, I called and left a voicemail asking for an update—still no response. So I physically stopped by around 2:30 p.m. to check in. They still didn’t have an answer for me. After I left, I received a call saying they needed to do a diagnostic service costing around $400 because they couldn't identify the issue. Later that same day, I got a call saying my car needed a number of repairs and was sent a full estimate totaling approximately $3,288.

I don’t know much about cars, and since the man at AutoLab on the phone didn’t really explain to me why my car needed all those repairs, I decided to put the estimate through an AI chat to help break down each of the parts and the cost of everything.

After approving the repairs, I asked when I could expect the work to be done. I wasn’t given a clear answer, but I was told it would probably be finished by Thursday. On Friday, I received a call stating that they had actually called me on Wednesday to let me know the job was done, but since they didn’t hear back from me, they decided to follow up again on Friday. That was when I was finally able to answer the phone and speak with them. I let them know I would plan to pick up the car on Monday.

I wish they would’ve been more transparent and offered options, like fixing the most urgent issues first or helping me get the car running without taking on the full cost upfront. Overall, I didn’t feel like a valued customer. The lack of communication, misinformation, and steep pricing left me extremely disappointed. I would not recommend this place or return in the future.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 04/03/2025 06:04 AM

We regret to hear about your experience and understand your concerns regarding communication and pricing. Your feedback is valuable and will be reviewed to improve our services.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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