Auto Smart is your local auto shop serving the Wichita, KS area. Give us a call for your automotive needs.Auto Smart is your local auto shop serving the Wichita, KS area. Give us a call for your automotive needs.
I have been a customer for a long time. My experience today is one of the worst experiences I’ve had with any business in a very long time! I scheduled an appointment in advance to have my alternator checked. I arrived at the appointed time expecting that they would do the diagnostics while I waited since they are the ones who picked the time for me to be there. Nope. 40 minutes later my vehicle was still in the spot where I parked it. All the while there was a person out along the street with a sign saying, no waiting for an oil change. Doesn’t sound all that busy to me. An hour and 40 minutes later I got a call that they were done and my alternator tested fine. So I got a ride back to Auto Smart where I was met with a bill for $191.34. WHAT!!! Just to do the diagnosis??? Had I had any idea that it would cost that much (or anything) for them to do a simple diagnostic test, I would have gone elsewhere. I am furious about 1) the poor time management, and 2) the cost for doing virtually nothing!
Auto Smart just lost a long time customer, and I will be sure to tell about this experience to everyone I know.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
Auto Smart just lost a long time customer, and I will be sure to tell about this experience to everyone I know.