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Automotive Artistry

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(753 Reviews)
99
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
1.0
ReScore Average
99
Net Promoter Score ®

Business Details

About

We are a locally owned and operated business that proudly serves customers in Lacey, Olympia, Tumwater, Fort Lewis/JBLM, and beyond. Car repair does not need to be frightening or impersonal. We strive to make honest, long-lasting relationships with our customers. We not only repair your vehicle, but we will also educate you about what we We are a locally owned and operated business that proudly serves customers in Lacey, Olympia, Tumwater, Fort Lewis/JBLM, and beyond. Car repair does not need to be frightening or impersonal. We strive to make honest, long-lasting relationships with our customers. We not only repair your vehicle, but we will also educate you about what we are doing. This way, you get a better understanding of your vehicle, and what services are being performed. ...more

Categories
Auto Repair, Oil Change, Repair Shop
Contact
(360) 412-8038

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
5711 Lacey Blvd Se Suite 308 Lacey, WA 98503
Automotive Artistry's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(753 Reviews)

MM
Mike M.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
Category: Service
Mike said they were very punctual and they did a nice job.
Recommended

KB
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Ken B.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Great shop
Good, accurate service at fair prices, with integrity

TL
Trisha L.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Trisha said when she made the call they gave a very great estimate on the expense, they got her in pretty quickly and were very friendly.
Recommended

KS
Ken S.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
Category: Service
Ken said the business was going to let him use his own part, which most places didn't allow. When that part didn't work, the business referred him to a locksmith locally, which was cheaper. He said the business could have made money getting the part from them, but they didn't do that, he really liked that.
Recommended

JQ
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Jim Q.
Lacey, WA
Chevrolet
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Best tune up ever
Wow, I’ve owned this 71 Chevelle for 12 years and it’s never run this good! I suspected a bad vacuum advance but asked Justin to adjust the valves, check the distributor and tune it. His team did a fantastic job! Jim Q

SL
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Semi L.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Finally Found a Shop That Treats You Like Family
Our entire family goes to Automotive Artistry, and we truly love the service, environment, and the people there. Before discovering this shop, we were often frustrated and tired of feeling taken advantage of. We were even afraid to visit other repair shops for something as simple as an oil change.

Automotive Artistry completely changed that. They are incredibly fair, never perform any work without our permission, and always keep us informed. They do not pressure us into services that are not needed. In fact, when I ask if additional work is necessary, they are always honest and transparent in their answers.

The team is reliable, trustworthy, and genuinely kind. I recently bought a new family car, and without any hesitation, I brought it to Automotive Artistry. I would not take it anywhere else. I recommend this shop to anyone who is looking for an honest and high-quality auto service. Justin and the rest of the team are always welcoming and respectful every time we visit. This will remain our family’s go-to shop for as long as we live in Washington.
Justin S. from Automotive Artistry responded on 06/19/2025 07:51 AM

Thank you so much for this wonder review!!  You and your family have been fantastic to work with.  Thank you as well for being great!


DO
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Dave O.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Always 5 Star Service
We have been relying on Automotive Artistry for well over 20 years, even going back to the original generation that established the business. Have never been disappointed! Really fair rates, only do the work that you’ve requested, and the problem gets fixed on the first visit.

AL
Alexis L.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Alexis said they're great.
Recommended

DR
David R.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
Category: Service
David said communication, accessibility, follow-through, reliability, guarantee on work.
Recommended

JL
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Jerry L.
Ford Windstar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
A very positive experience!
They diagnosed the problem with my Ford van and ordered the part that we needed. I highly recommend Automotive Artistry. Their technicians are highly skilled and years of experience.

SM
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Great and fast service
I recently had my 2011 Cadillac CTS serviced at Automotive Artistry to replace the wheel bearings, and the experience was nothing short of outstanding. From the moment I walked in, I was met with professionalism, clear communication, and a genuine sense that they care about doing quality work.

The team diagnosed the issue quickly and explained the repair process in a way that was easy to understand. They gave me a fair estimate, stuck to the timeline, and most importantly, delivered excellent results. The car now drives smoother and quieter than it has in a long time—it's like a new ride!

What really stood out was the level of detail and pride they take in their work. It's not just a repair shop; it's a place where craftsmanship and customer service come together.

I highly recommend Automotive Artistry for anyone needing reliable, high-quality automotive work. They’ve definitely earned my trust and future business.

BT
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Ben T.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Amazing customer service!
They got my vehicle in sooner than originally estimated and finished it faster than they originally quoted! Super responsive and communicative!

LM
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Lynn M.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
My car is in good hands at Automotive Artistry
I have been taking my cars to Automotive Artistry for many years. It is always a pleasure to work with the staff. I trust that they will be honest with me about any service my car needs. They are prompt in doing whatever work is necessary. I highly recommend them.

AC
Audrey C.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Audrey said they're always on time. She said they're good with suggestions and get things done quickly, they get her scheduled right away.
Recommended

TP
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Tom P.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Thorough Mechanics!
They listened to my concerns about my old tahoe and investigated thoroughly and completed the work efficiently.
Honest business for sure and I appreciate it!

Displaying Review 1 - 15 of 753 in total
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