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Automotive Instincts

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,614 Reviews)
97
Write a Review
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Score Details

5 stars
93%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or Northridge location. ...more

Categories
Auto Repair, Import Auto Repair, Toyota Dealer
Contact
(818) 883-4172
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
19831 Ventura Blvd Woodland Hills, CA 91364-2627
Get Directions
Automotive Instincts' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,614 Reviews)
Write a Review
Recent Reviews
Verified Customer
Encino, CA
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2025
verified customerVerified Customer
10
Only place I'll take my car
Great shop - honest and reliable. This is the place to go for your car maintenance l.
SL
Scott L.
Woodland Hills, CA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2025
verified customerVerified Customer
Category: Service
Scott said they were honest and they told him what needed to be done, and what didn't.
Recommended
Verified Customer
Topanga, CA
Honda Element
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2025
verified customerVerified Customer
10
Automotive Instincts is THE BEST!
I've been taking my 2004 Honda Element to Automotive Instincts for years! It still runs like new! Tom and Jarrod are the best!!!!
MR
Michael R.
Woodland Hills, CA
Acura Integra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2025
verified customerVerified Customer
Category: Service
Michael said he's been using them for over 20 years. He knows the guys well and they always do a great job. Tom and Jared are great to work with, and he would recommend them to anyone for service on their vehicle.
Recommended
Verified Customer
Woodland Hills, CA
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2025
verified customerVerified Customer
10
5 star service and customer support
Have been going to Automotive Instincts for several years. Still driving the same car. The service is excellent always.
SK
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SHELDON K.
Woodland Hills, CA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2025
verified customerVerified Customer
10
Protective services.
Excellent service. I am my family or long-term clients. But it is a model 2026, not 2025.
JH
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JIM H.
Woodland Hills, CA
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2025
verified customerVerified Customer
10
Awesome
Great people excellent work.
Verified Customer
Woodland Hills, CA
Toyota Sequoia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2025
verified customerVerified Customer
10
typical great service
Brought my Sequoia in for a tune up and a windshield washer system leak. Got it all solved and a few other needs picked up incidentally. Great work as usual.
RS
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ROBERT S.
Calabasas, CA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Worthwhile experience
Good communication, excellent service and laughing banter makes a trip to this mechanic shop…enjoyable.
GR
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GABY R.
Topanga, CA
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Always satisfied!
Great, reliable, trustworthy service, been with them for years and grateful to have them as my mechanic. Thank you Automotive Instincts.
MA
Marie A.
Tarzana, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
Category: Service
Marie said they were so accommodating, they kept her informed and everything went smoothly. She didn't have to make an effort to do any of it other than drop her vehicle off and pick it up. They were recommended to her by another place and she would definitely recommend them. Their price was also very reasonable in comparison to going to the manufacturer.
Recommended
MC
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MIGUEL C.
Woodland Hills, CA
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
A/C Up and Running!
This place is excellent! I brought my car to TWO other shops to fix my A/C and they both couldn't figure it out. Then I went to Automotive Instincts. They solved the problem and I could not be happier with my overall experience with them. They have all my future business. Thanks again to AI !
NR
Nathalie R.
Los Angeles, CA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
Category: Service
Nathalie said she enjoys the service. The technicians are super nice and helpful.
Recommended
BV
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BECKY V.
Woodland Hills, CA
Subaru Outback
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2025
verified customerVerified Customer
9
Always professional, gets it done in timely fashion
Been my mechanic for two decades. And I trust their work
Tom L. from Automotive Instincts responded on 07/12/2025 08:31 AM

Thank you Becky!  I hope you meant 5 stars rather than 1 :)

NT
Norman T.
West Hills, CA
INFINITI QX60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Norman said they always do good.
Recommended
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