Service Department's Reviews

4.7

(2,447 Reviews)

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Recent Reviews

Austin E.

New Haven, CT

04/04/2025

Category: Service

SCAM ALERT: Vehicle Protection Plan Fraud

I was misled into purchasing a $3,900 vehicle protection plan for a pre-owned car after sales associate Jason Rudd and CFS manager Seth Baker assured me that it was the only way that I could qualify for an auto loan. I later learned that they had lied and that extended warranties cannot be a condition of finance eligibility. When I reached out to cancel the plan within the 60-day cancellation window, Seth repeatedly dodged my calls and the sales staff gave me the run-around. He also obstructed my attempts to submit the proper paperwork to AutoNation. These guys are absolute sharks and will say anything to sell you expensive add-ons that you don‘t need. I recommend saving yourself the headache and taking your business elsewhere.

Cecilia B.

Haslet, TX

06/01/2024

Category: Service

5 hours oil change

Had an appointment scheduled at 10:30am and dropped it off on time. I was told it would take 2-4 hours for the oil change and wheel alignment. They didn’t pull it in to work on it until 3:41pm and they were done an hour later. Shows a lack of time management and regard for their customers time

Connie E.

Haltom City, TX

09/16/2023

Category: Service

Great help

Mike and George are most helpful

Brad L.

Haslet, TX

10/11/2022

Category: Service

Great experience. Do recommend.

We purchased a 2017 Honda CRV. Alexandria Hastings did am amazing job from start to finish helping us find a suitable replacement. We highly recommend her and Auto Nation to anyone in the market for a new vehicle.

Krista H.

Weatherford, TX

08/11/2022

Category: Service

A+ salesman

We were pre approved for a loan and scheduled a test drive with CHARLES (you’ll see I caps his name in this review, because I want you to remember him! We went for the drive and fell in love, we wanted to buy the car. Fast forward to the worst part as expected (finance). They are very persistent about financing through them as they don’t accept other loans from outside banks unless it’s in the form of a check (with a photo of said check and tracking number) ?‍? our bank was closed so we had to wait for the next day to finance the car. All the while CHARLES was a absolute dream. CHARLES made sure it was gassed up, cleaned (it rained both days we were there) and helped us transfer things over from our trade in. CHARLES was exceptional. He even came in on his day off. If you’re looking for a salesman I’d choose him again! Our daughter even cried when we had to leave “her new friend” and kids are always drawn to the best people. CHARLES, if you see this, we’re so thankful for your hard work! All in all it was a great car buying experience. Beep beep!

Katherine B.

Irving, TX

05/28/2022

Category: Service

Wonderful service

I have been needing to find a car for my son. Maverick was on it! He made it his mission. I have been so appreciative of his efforts and time he committed to helping me with this. I hope to work with him again in the future.

Amy F.

North Richland Hills, TX

04/28/2022

Category: Service

Jorge was expedient about handling my cars issues.

My vehicle has been burning oil and Jorge suggested I come in every thousand miles to check on it I was very grateful for his concern and attention to detail as we work through this issue.

JOHN C H., Service Director from AutoNation Hyundai North Richland Hills responded on 05/02/2022 08:52 AM

Thank you for letting us know about your visit. We look forward to helping you again. Have a GREAT DAY!

John Harrelson
Service Director
(817)480-2545
harrelsonj@autonation.com

Aleem A.

Euless, TX

2020 Hyundai Santa Fe

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

Good

Everything was good

JOHN C H., Service Director from AutoNation Hyundai North Richland Hills responded on 04/01/2022 08:20 AM

Thank you for your response. We appreciate the input and the 5 stars. Have a GREAT WEEKEND!

John Harrelson
Service Director
(817)480-2545
harrelsonj@autonation.com

Tony E.

Fort Worth, TX

2016 Hyundai Elantra

03/29/2022

Service Type: Maintenance

Verified Customer

Category: Service

All smiles

My service advisor Michael Winck is second to none. No nonsense approach, and tells it like it is. I trust this dealership because of him.

JOHN C H., Service Director from AutoNation Hyundai North Richland Hills responded on 04/01/2022 08:21 AM

Thank you for your response. We appreciate the kind words and the 5 stars. Have a GREAT WEEKEND!

John Harrelson
Service Director
(817)480-2545
harrelsonj@autonation.com

Verified Customer

Rowlett, TX

2017 Hyundai Elantra

03/23/2022

Service Type: Repair

Verified Customer

Category: Service

Great service, difficult to schedule

The staff and service overall was exceptionally great. It is very difficult to schedule an appointment whenever available. I tried to schedule online because I work the same hours the call center works, and thankfully they took care of me on the special occasion, but they are booked up to 2 weeks out.

JOHN C H., Service Director from AutoNation Hyundai North Richland Hills responded on 03/28/2022 06:17 AM

Thank you for the input and the 5 stars. We look forward to helping you again in the future. Have a GREAT DAY!

John Harrelson
Service Director
(817)480-2545
harrelsonj@autonation.com

Beth Z.

Fort Worth, TX

03/19/2022

Category: Service

Great job!!

I went here not sure if I would be approved for a car….. but I was. Poncho was my sales associate and he did a great job of listening to what I wanted. He showed me several cars and I ended up with a great choice. Well done sir!!

JOHN C H., Service Director from AutoNation Hyundai North Richland Hills responded on 03/21/2022 07:06 AM

Thank you for taking the time to respond. We appreciate your input and the 5 stars. Have a GREAT DAY!

John Harrelson
Service Director
(817)480-2545
harrelsonj@autonation.com

Pamela S.

Fort Worth, TX

2021 Hyundai Venue

02/25/2022

Service Type: Repair

Verified Customer

Category: Service

Comfortable

I am most happy with the service. I can’t afford add ons, and they understand. Good Service!!

JOHN C H., Service Director from AutoNation Hyundai North Richland Hills responded on 02/28/2022 06:54 AM

Your input is greatly appreciated. We thank you for taking the time to respond and for the 5 stars. We look forward to helping you again. Have a GREAT DAY!

John Harrelson
Service Director
(817)480-2545
harrelsonj@autonation.com

Ward K.

Hurst, TX

2020 Hyundai Tucson

02/18/2022

Service Type: Repair

Verified Customer

Category: Service

excellent

service rep totally great

JOHN C H., Service Director from AutoNation Hyundai North Richland Hills responded on 02/22/2022 06:19 AM

Thank you for taking the time to respond. I will pass along the kudos to Joe. Have a Great Day!