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B & G Automotive

Average Score
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(5 Reviews)
-20
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Score Details

5 stars
40%
4 stars
<1%
3 stars
<1%
2 stars
20%
1 star
40%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-20
Net Promoter Score ®

Business Details

Categories
Contact
(541) 342-5455
No Business Hours Provided

Business Hours

* No Time Zone Provided
1330 West 6th Avenue Eugene, OR 97402
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B & G Automotive's Reviews
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(5 Reviews)
Write a Review
Recent Reviews
LN
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Lee N.
Eugene, OR
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/17/2025
6
Coolant flush/replacement
I recently thought my cooling radiator fan was not working so I had it checked out. Good news was it was working properly. My vehicle is a 16 Dodge grand caravan with only 37K miles. Cavey told me that dealers recommend flushing the radiator at 30K miles so since they already had my vehicle I told him to go ahead with the flush and replace the antifreeze. About a little over an hour later, I came across my owners manual and looked up radiator flush which recommended flushing and replacing the antifreeze at 100K miles which I’m 63K miles under. Cavey took responsibility for not checking what the dealer actually recommended which I could have pushed out a few more years.
I would just recommend verifying manufacturer’s recommendations for service mileage.
FS
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Frederick S.
Eugene, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2024
0
Dangerous shoddy work
These people serviced my vehicle twice, their inept work left me stranded in the middle of nowhere, did work I did not authorize and failed to do some work I asked them to do. Go somewhere else if your life depends on your vehicle.
JO
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JD O.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2023
10
Since 1980
I have lived in Eugene for more than 40 years. As an old man, we have a tendency to be a little hard to deL with. Ihave used a lot of different repair shops in my 40 years in Eugene and the best experence I have ever had, I found at B & G automotive when last week, I took my 23 year old car in for repair. They were curtious, patient, and knew what they were doing and they were very reasonable when they presennted the bill, and it was less than the estimate. I really like this "old man friendly" shop.
JO
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JD O.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2023
10
Since 1980
I have lived in Eugene for more than 40 years. As an old man, we have a tendency to be a little hard to deL with. Ihave used a lot of different repair shops in my 40 years in Eugene and the best experence I have ever had, I found at B & G automotive when last week, I took my 23 year old car in for repair. They were curtious, patient, and knew what they were doing and they were very reasonable when they presennted the bill, and it was less than the estimate. I really like this "old man friendly" shop.
JF
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John F.
Eugene, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2022
1
super negative experience
super bummed with my experience this past month. I've been a longtime B&G customer for repairs, oil changes and pre-purchase inspections. they were recently purchased by 541customs which I was NOT aware of until the difference in service was apparent. took my Toyota in there for a full tuneup the end of June ($800) a week later my vehicle broke down on the way to southern Oregon. $280 tow and $140 motel. took my car into the shop 7/11 after their staff stated it's a great vehicle, don't get rid of it. they stated the timing belt guide went bad and gave me a quote of $1800. Three weeks later 7/29 after being misdiagnosed they stated it's actually the 3rd cylinder that shot and my car needs a new motor quoting me $4000+ . Mind you they left a tool hanging inside on my motor back during the tuneup and this is a well maintained Toyota. i said NO, came and picked up my car that still had the SAME knocking sound it did when it broke down. my car was louder and broke down twice as I drove it down the road. The timing was off (which they claimed to fix for $1800 dollars. $3000 later, I have a broke down Camry.... still... proceed with caution. this is NOT B&G auto anymore...
Displaying all 5 Review
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