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Bachman Collision Center

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5 Reviews)
68
Write a Review

Score Details

5 stars
73%
4 stars
21%
3 stars
5%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
68
Net Promoter Score ®

Business Details

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Contact
(502) 719-3830
No Business Hours Provided

Business Hours

* No Time Zone Provided
9804 BLUEGRASS PARKWAY louisville, KY 40299
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Bachman Collision Center's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5 Reviews)
Write a Review
Recent Reviews
PJ
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Pam J.
SUBA Ascent Limited w/7-Passenger Seating
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2025
verified customerVerified Customer
2
Slow….and poor communication
Took almost three weeks and communication was very poor. Also, it appeared “someone” was using our vehicle during this time because gas gauge was noticeably lower and someone’s personal item was left in the vehicle.
Jay B. from Bachman Collision Center responded on 06/26/2025 10:16 AM

We appreciate your feedback and understand how frustrating it must have been to experience delays and poor communication during your service. We always aim for a smoother experience and it sounds like we missed the mark this time. Regarding your vehicle's gas gauge and those unexpected personal items, that's definitely not our standard operating procedure. We’ll be sure to investigate this further to ensure it doesn’t happen again. We value your business and are here to help if you have any further concerns.

LC
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Larry C.
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LARRY C MARCH 31, 2025
CAR LOOKS GREAT. VERY COURTEOUS STAFF. HIGHLY RECOMMEND.
KO
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Kim O.
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01/24/2025
verified customerVerified Customer
10
Survive was excellent!
We were extremely happy with the results.
MH
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Michael H.
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2024
verified customerVerified Customer
9
Our vehicle was involved in a rear end Collision.
The staff I spoke to by phone were friendly upon initial scheduling and during making calls about process. But the response and contact back was lacking. After finally getting call back about vehicle, I was relieved to know our vehicle repair was complete. The process for payment, pick up and return of the rental vehicle was great. The repair work was outstanding.
SN
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Samuel N.
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12/10/2024
verified customerVerified Customer
10
Mirror repairs
Ask for Tim Ernst; very knowledgeable & courteous.
Displaying all 5 Review
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