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Baldwin's German Autowerks

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(268 Reviews)
95
Write a Review
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Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and friendly manor. German Autowerks can match any auto repair or service with the same knowledge, top-of-the-line tools, and technology as the dealerships to make your service needs easy. We truly are the dealership alternative for all auto repair and maintenance services! From a simple oil change to an engine repair or anything else, our factory level trained technicians are confident in taking on any service or auto repair your vehicle needs! We are here to assist all German car owners. There's no auto job too big or too small for the German Autowerks Team! ...more

Categories
Car Maintenance, Auto Repair, Auto Maintenance
Contact
(415) 883-1684
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
400 Enfrente Road Novato, CA 94949-6138
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Baldwin's German Autowerks' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(268 Reviews)
Write a Review
Recent Reviews
JA
JAMIE A.
Novato, CA
Porsche Macan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Suspension repair and coolant leak repair
Excellent customer service and detailed explanation of all work performed on my vehicle
Verified Customer
San Rafael, CA
BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
10
Excellent communication & service.
Excellent communication & service. Greatly satisfaction with each interaction.
JM
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JAMES M.
Novato, CA
Mercedes-Benz E-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2025
verified customerVerified Customer
10
Outstanding Service
Add my older MB serviced and repaired by Baldwin’s. They did a great job, and customer service was outstanding.
LT
LISA T.
Mercedes-Benz SLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Best in Marin
I have had Mercedes for decades living in Marin. I’ve been to many different mechanics over the years and these guys hands down are the Absolute BEST! They are meticulous trustworthy, and friendly.
BK
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BOB K.
Novato, CA
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Very professional in every respect.
The shop is professional in every detail. The front desk is efficient, the work is done correctly and on time, the shop is clean and they even clean and wash your car. Now that's service.
RD
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RONALD D.
Novato, CA
BMW X2
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Excellent and fast service.
Oil and break service. Quick and efficient. Thank you!
AM
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AL M.
Porsche Cayman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Great Service, Great Staff!
Thank you Petra and the Team they pamper my Baby and who could ask for more?
SE
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SCOTT E.
San Rafael, CA
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2025
verified customerVerified Customer
10
Honest Experts at German Vehicles
They’ve actually told us to *not* do repairs on a car before. We’ve become big fans of their expertise, integrity, and care for the customer
Verified Customer
Sonoma, CA
Porsche 911
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
8
First Porsche Service
My first time with a 911. Petra in the office is very good - not just to deal with the appointment and payment - but to talk about service options.
BW
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BEVERLY W.
San Rafael, CA
Volkswagen Beetle Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
My VW has found Baldwin’s Auto Repair
I went online & Baldwins German Auto was the closest for my VW . I drove w AAA & saw what an efficient clean business Baldwins is. They ordered the correct battery & ran a diagnostic. They are definitely my auto shop from now on. Thank you for professional service.
DR
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DAVID R.
Novato, CA
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Great service
Excellent technicians and prompt service
EG
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ELY G.
San Rafael, CA
Volkswagen Golf
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
2014 VW GOLF TDI
Baldwin’s has taken care of my Golf for years. Brian and Manny are extremely competent mechanics who are always willing to take the time to explain what is involved in any maintenance or repair that is necessary. Petra always keeps me in the loop and lets me know when the car will be ready. This is a very friendly and knowledgeable team.
RP
ROY P.
Mill Valley, CA
Porsche 911
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
9
Cost effective and Professional
I took my 2015 Porsche 911 turbo s to Baldwin's for an oil change as their prices seemed more reasonable than other shops.

They finished the oil change on time. When I got home, I noticed coolant dripping from the rear. I immediately called them as I thought it was oil. The owner immediately called me back and told me that to be safe I should not to drive the car. When I checked the coolant level was full.

They arranged, at their cost, a flat bed to pick up the car. On examination (pressure test) it was determined that the coolant cap (they had checked the coolant) was likely old and not sealing well. They replaced the cap at their cost. No more leaks. I was impressed with their commitment to their custmers, honesty and highly recommend them.
CP
CATHLEEN P.
Novato, CA
Porsche 911
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Very responsive to our 911’s door lock problem. Quick service, friendly staff.
Our Porsche 911 Carrera had a door lock break. They got us in the shop quickly, ordered the part immediately, and finished the repair quickly. Very accommodating and friendly service. Cathy P
RB
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Raymond B.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
10
excellent independent shop
Have been taking both Mercedes there over the last year. Had always used the dealer but have found this independent shop to be much better in terms of being thorough and honest. Would reccomend.
Displaying Review 1 - 15 of 268 in total
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