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Kellie M.

Weir, MS

03/18/2025

Category: Service

Give me my MONEY-GAP REFUND

Today is 03/17/2025: let's get into the new revelation regarding Barnes Crossing of Tupelo. I still stand on Tre and Jeff as to being great salesmen/manager, however, the accounting department is trash. I will take it back to my 2022 experience. In 2022 I purchased a new 2023 Palisade after the 2022 Palisade was traded back to them because they recounted their word to fix minor paint issues with it. I later traded the 2023 for a 2024 Palisade and my gap refund was added as a down payment without my knowledge-$1099.18. I learned this today. Every time I called regarding my refund it was an excuse, but the truth was told today. I will never receive that money. I needed that refund as well. They took it upon themselves to use it towards my down payment without my permission. Fast forward to today. I was checking on my gap refund from the trade in for the 2024 Palisade and received a whole bunch of gibber jabber again today. Now the process is totally different, and my refund will come in about 2-3 more weeks. Barnes Crossing Tupelo will receive a letter stating my refund has been issued and they will notify me. That is bull hockey. They continue to try and get over on their customers. The refund should be automatically issued when the vehicle is paid off. The vehicle has been paid off February 27, 2025, and I have yet to receive my gap refund. They have received their money and where is mines? People find you another dealership beside Barnes Crossing Tupelo. They will rip you off while you are signing the papers. They build your trust, make themselves believable, and then you purchase. Once everything is finalized, it is a nightmare. They will send you around the world before you get an answer, place you on hold so they can collaborate on what to tell you, and come back with lies on top of lies. All I want is what is owed to me. they get their money off the top. How can they sleep knowing they have deceived the customer? I can't believe this is what the owner built his franchise on doing to his customers. I really thought this experience would be better, but it was not. I was railroaded again by Barnes Crossing-Tupelo. What is this world coming to? DO NOT TRUST BARNES CROSSING OF TUPELO. TAKE YOUR CHANCES AND GO ELSEWHERE. NOW I HAVE THIS VEHICLE FOR THE NEXT 6 YEARS. I WILL NOT BE DOING BUSINESS WITH THEM EVER AGAIN. THIS WAS THE LAST DRAW FOR ME. However, Tre and Jeff are the people you need to see when you are shopping for an automobile. Their customer service was excellent. Once it is out of their hands, it is totally different. I will not recommend Barnes Crossing -Tupelo to any of my friends or family members. All I want is what is owed to me. This is my review and experience.

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