business image

Barnes Crossing Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,562 Reviews)
64

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
146
Total ReScores
4.8
ReScore Average
64
Net Promoter Score ®

Business Details

About

Barnes Crossing Hyundai's service center is staffed with expert technicians who provide the best in Hyundai repair and maintenance. Barnes Crossing Hyundai's service center is staffed with expert technicians who provide the best in Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(662) 844-1383

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* No Time Zone Provided
3983 N Gloster Street Tupelo, MS 38804
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,562 Reviews)

MG
gravatar
M G.
Saltillo, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/25/2025
0
Category: Service
Unethical Behavior
I bought a new car two years ago at Barnes Crossing Hyundai, which came with free maintenance for the first 36,000 miles. The first time my oil change indicator notified me that I was close to needing my oil changed at 7,800 miles, Barnes Crossing would not change my oil until I reached the interval of 8,000 miles. Fair enough.

Two years later, Jan 2025, I paid for my first oil change at Barnes Crossing. After 3,000 miles, my oil change indicator is telling me that I've reached the oil change interval and it is time to change my oil.

So when it was free, the interval was 8,000 miles. But now that I have to pay for service, it's suddenly 3,000 miles. This dealership changed my oil change interval in the settings of MY car to 3,000 miles, so they could get me to pay for 3 oil changes in the same mileage I only need 1. It's theft. This is so unethical.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.