I was very satisfied with the service I recieved here. I was in and out in 30 mins! The staff was professional, attentive and friendly. The waiting room was very neat and clean.
Recommended
ME
Matthew E.
Newport News, VA
04/19/2018
Rob is the man
I had my Mercedes towed to Bay service because of the fuel pump. I also asked Rob to due other preventive maintenance. The car was there for about 6-7 weeks. They took their time and got everything perfect. My car feels like NEW car. Thanks Rob. I plan on bringing it back for some minor body and seat work. Rob said one thing, that makes perfect sense. New tires along with a wheel alignment makes a HUGE difference.
Recommended
AM
Amy M.
Newport News, VA
09/26/2017
They fixed it for free!
I just moved to Newport News a week ago and had to get new license plates and a car inspection. I realized I had no way to put my plates on my car as everything is in boxes and to make matters worse, the top of the screw in my old license plate snapped off and all that was left was the shaft. I'm not going to lie, I have NO idea how to fix something like that and I was told to try a body shop. I went to Bay Custom Auto and they were amazing. My front lights had come unlodged and required the bumper to be removed to put them back in, and they somehow figured out how to get the headless screw out of my car and put on both my plates. The estimate was $80 but they did it all for free! They were super fast and so nice. They have my full recommendation! Nicest people ever.
Recommended
RS
Ryan S.
Hampton, VA
06/30/2017
Verified Customer
Category: Collision
Ryan said the employees did stellar work. They kept him updated and finished in a timely manner.
Recommended
DD
David D.
Hayes, VA
06/30/2017
Verified Customer
Category: Collision
David said when he took his vehicle in, he told them he needed his vehicle back within a week. It took two weeks because they were busy and this was a custom job.
Recommended
JP
Jennifer P.
Hampton, VA
06/27/2017
Verified Customer
Category: Collision
Spoke with Trisha. She said they are always prompt, honest, quick and understanding.
Recommended
JP
Jacquelyn P.
Newport News, VA
06/27/2017
Verified Customer
Category: Collision
Jacquelyn said they were courteous and informative. They kept her updated on the status of her vehicle.
Recommended
AH
Amanda H.
Newport News, VA
06/27/2017
Verified Customer
Category: Collision
Amanda said this business was super friendly, informative and professional.
Recommended
CW
Chalka W.
Hampton, VA
06/27/2017
Verified Customer
Category: Collision
Chalka said the work was fast and the vehicle looked brand new.
Recommended
TS
Teri S.
Newport News, VA
06/23/2017
Verified Customer
Category: Collision
Teri said his experience was great because of Mike.
Recommended
DF
Deborah F.
Williamsburg, VA
06/07/2017
Verified Customer
Category: Collision
Deborah said the staff at this business is friendly and kept her informed. She had a good experience.
Recommended
BE
Bruce E.
Hampton, VA
06/07/2017
Verified Customer
Category: Collision
Bruce said the staff at this business is good. Their work is good quality work.
Recommended
RO
Robert O.
Williamsburg, VA
06/04/2017
Verified Customer
Category: Collision
Robert said he is a repeat customer of the business. Each time he has used them, they have done a great job and he has had no problems with them.
Recommended
JS
Justin S.
Yorktown, VA
06/04/2017
Verified Customer
Category: Collision
Justin said the business provided good customer service and the staff did a good job. He is pleased with the outcome.
Recommended
SR
Shirl R.
Yorktown, VA
06/02/2017
Verified Customer
Category: Collision
Spoke with Willie. He said he had to keep taking the vehicle back.
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