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Baytown Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,415 Reviews)
86

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
122
Total ReScores
4.9
ReScore Average
86
Net Promoter Score ®

Business Details

About

Baytown Hyundai has been serving the automotive needs in Baytown, Beaumont, Clear Lake, Pasadena, Crosby and every community in between since 2003. Stop by during our convenient hours and schedule an appointment at Baytown Hyundai’s state-of-the-art service department. Baytown Hyundai has been serving the automotive needs in Baytown, Beaumont, Clear Lake, Pasadena, Crosby and every community in between since 2003. Stop by during our convenient hours and schedule an appointment at Baytown Hyundai’s state-of-the-art service department.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(281) 839-1020
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
4343 Highway 10 Baytown, TX 77521
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,415 Reviews)

BN
gravatar
Blanca N.
Humble, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2024
0
Category: Service
BBB F Rating
BBB F RATING FOR PATTERNS OF COMPLAINTS FROM CONSUMERS.
Do not buy or deal with this dealership before reading the reviews on the BBB and on-line. Be forewarned that several customers report that they are manipulated in giving a high rating in exchange for a free service. If the reviewer does not across the board give high marks, the offer for the free service is reneged. So be wary of any high marks. Baytown Hyundai, Humble Hyundai and North Freeway Hyundai are owned by Paul Peebles. The General Manager at Humble Hyundai is John Kay and Service Director Tim Shipe.
Rather than honor my safety recall appointment of three weeks, I was told that I needed to return because the part was not available and that customers need to come in first to have their VIN number and odometer photographed before the recall part can be ordered. Gave me a 21-point inspection list of REQUIRED IMMEDIATE ATTENTION totaling $1,040.64. One item was for an Alignment for one month old tires with alignment already performed a month prior. I was put on a PERMANENT DO NOT SERVICE list at Humble, North Freeway and Baytown Hyundai dealerships by Tim Shipe because I became upset when my scheduled recall appointment was not addressed, I was deceived and made to waste my time and income. These three dealership service departments have refused to address a Federal Government safety recall on my car.
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