I had a difficult experience with Beech Monroe Auto Service but they have since worked to resolve the situation.
I had a difficult experience with Beech Monroe Auto Service but they have since worked to resolve the situation.
On October 14, 2025, I brought my 2014 Jeep Grand Cherokee Limited in for a temperature gauge issue. The shop initially told me I needed a thermostat, water pump, and radiator flush for $2,500. They processed the payment through American First Finance but mistakenly charged $3,000. After several follow-ups and some complications — including a bounced refund check — they eventually issued the correct refund via Zelle.
While the repairs initially caused some ongoing issues with my heat and check engine light, Beech Monroe Automotive worked with me to provide a refund of $779.99 to resolve the matter. I appreciate their effort to make things right, although the process was stressful and required time and follow-up on my part.
I’m sharing this to caution others to double-check invoices, financing, and get everything in writing. Even when issues arise, it’s possible for the shop to take steps toward resolution.
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On October 14, 2025, I brought my 2014 Jeep Grand Cherokee Limited in for a temperature gauge issue. The shop initially told me I needed a thermostat, water pump, and radiator flush for $2,500. They processed the payment through American First Finance but mistakenly charged $3,000. After several follow-ups and some complications — including a bounced refund check — they eventually issued the correct refund via Zelle.
While the repairs initially caused some ongoing issues with my heat and check engine light, Beech Monroe Automotive worked with me to provide a refund of $779.99 to resolve the matter. I appreciate their effort to make things right, although the process was stressful and required time and follow-up on my part.
I’m sharing this to caution others to double-check invoices, financing, and get everything in writing. Even when issues arise, it’s possible for the shop to take steps toward resolution.