Big Star Hyundai is staffed with expert technicians who provide quality Hyundai repair and service.Big Star Hyundai is staffed with expert technicians who provide quality Hyundai repair and service.
Very disappointed with this dealership’s service process
Very disappointed with this dealership’s service process. I recently purchased a Hyundai Santa Fe (only has 2,500 miles) and started noticing issues including transmission, decreasing oil level, and fueling problems. I scheduled a diagnostic appointment for Saturday at 8:45 AM since weekends are the only time I’m available.
I woke up early and drove over 30 minutes to arrive on time, only to be told they would not even look at the vehicle and that I would have to leave it until Monday just for a diagnostic. That makes no sense, especially when I had a scheduled appointment. They also did not offer a loaner or rental option, even though this is my only vehicle and my family depends on it for transportation.
Extremely frustrating experience and a waste of time.
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I woke up early and drove over 30 minutes to arrive on time, only to be told they would not even look at the vehicle and that I would have to leave it until Monday just for a diagnostic. That makes no sense, especially when I had a scheduled appointment. They also did not offer a loaner or rental option, even though this is my only vehicle and my family depends on it for transportation.
Extremely frustrating experience and a waste of time.