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Birchs Automotive LLC

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(392 Reviews)
36
Write a Review
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Score Details

5 stars
84%
4 stars
8%
3 stars
2%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
36
Net Promoter Score ®

Business Details

About

Since 1999, Birch's Automotive has provided motorists in the Arlington, TN 38002 area with comprehensive auto repair services that include General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Since 1999, Birch's Automotive has provided motorists in the Arlington, TN 38002 area with comprehensive auto repair services that include General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Towing, Fleet General Services, Fleet Engine Work, Fleet Brakes, Fleet Tires, Fleet Electrical, Fleet Electronics, Fleet Suspension Work, Fleet Drive Train, Fleet Front End Services, Fleet Wheel Services and Fleet Trailer Work. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. ...more

Categories
Auto Repair, Towing Service, Transmission Repair
Contact
(901) 385-1486
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
8223 Hwy 70 Arlington, TN 38002
Get Directions
Birchs Automotive LLC's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(392 Reviews)
Write a Review
Recent Reviews
JC
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Jen C.
Arlington, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2024
0
Disappointing All Around
Took my truck in for repairs on shocks specifically, given an estimate of around $3200 (estimate from GMC Sunrise was closer to $4800). Owner said he would do a diagnostic check for no charge and call me with results. 4 tires, alignment, shocks, arms, ball joints, brakes, etc. later, estimate was closer to $8600+. When I declined so I could take back to dealership, owner went back on his word and DID charge for 2 different diagnostic tests ($360), a tire change ($99), and an electrical update ($287). Paid $787 for essentially nothing to be fixed. So disappointing. Heard from others this is their MO. Be careful and triple check everything.
JC
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Jen C.
Arlington, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2024
0
Disappointing All Around
Took my truck in for repairs on shocks specifically, given an estimate of around $3200 (estimate from GMC Sunrise was closer to $4800). Owner said he would do a diagnostic check for no charge and call me with results. 4 tires, alignment, shocks, arms, ball joints, brakes, etc. later, estimate was closer to $8600+. When I declined so I could take back to dealership, owner went back on his word and DID charge for 2 different diagnostic tests ($360), a tire change ($99), and an electrical update ($287). Paid $787 for essentially nothing to be fixed. So disappointing. Heard from others this is their MO. Be careful and triple check everything.
KE
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Ken E.
Olive Branch, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2024
10
Honest & Trustworthy
Dealership told me there were no problems with my A/C filled it with freon and sent me on my way. They did this to me twice. The third time I took it Birches and got the truth. Honest & Trustworthy.
LP
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Lara P.
Memphis, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2023
0
Cheat
Took my car there he tried to tell me all of these things he ",found"
Came to over $2000 went elsewhere for estimates
$300 to repair they said he lied
BC
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Bo C.
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2022
0
06 Z71
John and his crew at Birch’s have Worked on my trucks for years. Excellent service!
MT
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MICHAEL T.
West Memphis, AR
Ram 1500
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2022
verified customerVerified Customer
0
Poor service. Overly priced
Did not repair the exhaust leak but charged me for it. Told me it was an additional leak, when in fact it was the same leak. Even if it was an additional leak, they gave it back to me like that and didn't inform me unit I picked it up. Because they jacked it up and didn't want to redo it. Had to pay additional money to get it fixed properly somewhere else. I also had a severe leak on the driver's side that they did not tell me about. They charged 2,000 dollars for a repair that should have been under 1,000. My extended warranty only paid some of it.
TW
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TIMOTHY W.
Memphis, TN
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2022
verified customerVerified Customer
10
Strongly Recommended
my 2015 Ford F-150 wouldn’t tun over, got it towed to ford and they told me that it would be a month before they could even take a look at it. so I called around and Birch’s Automotive said they can look at it within a day, and they did exactly that. My truck was towed there by 3pm tues and It was ready Thursday at 12:30pm. There was nothing less than good vibes there, I strongly recommend them to anyone and everyone!!!!

Tim Williams
KV
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KEITH V.
Memphis, TN
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2022
verified customerVerified Customer
10
Excellent work
They are very helpful and explain everything so there are no surprises.
JD
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JAMES D.
Arlington, TN
Ford E450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2022
verified customerVerified Customer
8
Oil change and steering repair
We have been going there for about a year now and had work done on multiple vehicles. They are friendly and ,I believe, thorough. My only issue is that they expect to be paid for their work.
ON
Ori N.
Memphis, TN
Ford Transit Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2022
verified customerVerified Customer
Category: Service
Ori said he was happy with them.
Recommended
BP
Benjamin P.
Memphis, TN
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2022
verified customerVerified Customer
Category: Service
Benjamin said they were really friendly, easy to work with and helpful.
Recommended
JK
Jason K.
Cordova, TN
Cadillac CTS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2022
verified customerVerified Customer
Category: Service
Jason said he liked their personal touch, they let him know what they were doing and how they would approach every aspect.
Recommended
CW
Collin W.
Cordova, TN
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2022
verified customerVerified Customer
Category: Service
Collin said they did a good job, they were courteous and polite.
Recommended
MC
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MARCO C.
Collierville, TN
Volvo XC90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2022
verified customerVerified Customer
10
Excellent services
Very responsive service provided by owner John Brandon and his team members Mike and Josh
JH
Jerrod H.
Memphis, TN
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
verified customerVerified Customer
Category: Service
Jerrod said this business did a good job replacing his muffler and they have very friendly service.
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