Business Solutions
English French Canadian
SureCritic / Car Maintenance / Bob Thomas Automotive Inc.
business image

Bob Thomas Automotive Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(883 Reviews)
95
Write a Review
Service Coupons Schedule Appointment

Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Since 1997, Bob Thomas Automotive has grown from a 4 bay, 2 technician shop to a 10 bay, 5 technician shop. In 2010, BTA expanded our facility to include a new 6000 sq. ft. shop and added 2 new technicians to our staff to serve the needs of our customers better. It allows us to focus on our expanding fleet customer base in the new 12-bay Since 1997, Bob Thomas Automotive has grown from a 4 bay, 2 technician shop to a 10 bay, 5 technician shop. In 2010, BTA expanded our facility to include a new 6000 sq. ft. shop and added 2 new technicians to our staff to serve the needs of our customers better. It allows us to focus on our expanding fleet customer base in the new 12-bay shop, while still giving all of our customers the service and attention that they have come to expect at Bob Thomas Automotive. ...more

Categories
Car Maintenance, Auto Maintenance, Domestic Auto Repair
Contact
(541) 734-3743
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
535 Rossanley Dr Medford, OR 97501-1771
Get Directions
Bob Thomas Automotive Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(883 Reviews)
Write a Review
Recent Reviews
SM
gravatar
SEAN M.
Central Point, OR
Buick Terraza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Fair, efficient and cool.
My latest visit to BY was as all visits there are. A great crew, fast service and more than fair pricing. Highly recommended!
LF
gravatar
LAURIE F.
Central Point, OR
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Trip check
Love your company for its honesty and great service.
TB
Ted B.
Gold Hill, OR
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Ted said they were very good, he dropped his vehicle off without an appointment. The service he received was perfect but he wondered about the price, it always seems a little higher than he thinks it should be.
Recommended
CF
Cynthoni F.
Central Point, OR
Ford Econoline Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Cynthoni said they've never been awful, they've never been bad. They work on everything, they try to please and they get it done. She always recommends them.
Recommended
CS
CONNIE S.
Medford, OR
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Great service
Fast, dependable service. Customers are made to feel welcome when coming in the door. Car was ready in no time. Everything that was done was explained. My questions were answered and the price was very reasonable. Highly recommend these guys!
LF
gravatar
LESLIE F.
White City, OR
Chevrolet Aveo
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Checked over used car
After thoroughly checking car over, calling to inform me of needed repairs and costs, the technician proceeded to correct/replace parts. Very pleased with the work done.
RH
Richard H.
Medford, OR
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
Category: Service
Richard said he has gone here for years and the service is good.
Recommended
DF
Dan F.
Seattle, WA
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Dan said they were exceptional and they knew their stuff. They took care of him, he was from out of town and pulled in there from the freeway. They were attentive and very good. It was an excellent facility, they did an excellent job and they had excellent people.
Recommended
WR
WARREN R.
Medford, OR
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Excellent
Fixed our car in a timely manner. The employees are nice and knowledgeable.
Only place we will take our vehicles 👍
LF
gravatar
LESLIE F.
White City, OR
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Pickup repairs
Jon gave top knotch communications as the technician checked over all things on my list.
SA
gravatar
SUE A.
Jacksonville, OR
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Always a good experience
Excellent service. Valuable knowledge and all around good customer experience.
BH
BRANDON H.
Medford, OR
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Great honest service
John was great. He set expectations on timeline and cost for repairs. They advised on what was necessary, what was recommended and what could be done on future visits. Great honest and effecient service.
PS
gravatar
PAULA S.
Medford, OR
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Excellent
My experience was excellent. I called and I got in the next day. I was taken care of very well. Jeremy was right on top of everything.
WF
Walter F.
Medford, OR
Ford Econoline
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
Category: Service
Walter said they are very kind, courteous and professional.
Recommended
LC
Laurie C.
Central Point, OR
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
Category: Service
Laurie said they did everything she asked, and it was done correctly and nicely.
Recommended
Displaying Review 1 - 15 of 883 in total
Service Coupons and Posts
$50 off Any 30k, 60k or 90k mile Service work.
Bob Thomas Automotive is taking off $50.00 off any 30k, 60k or 90k mile scheduled maintenance this month only! Call and schedule today. 541-734-3743
Offer Valid 05/19/2025-06/16/2025
$50 off Any 30k, 60k or 90k mile Service work.
Bob Thomas Automotive is taking off $50.00 off any 30k, 60k or 90k mile scheduled maintenance this month only! Call and schedule today. 541-734-3743
Offer Valid 05/12/2025-06/09/2025
$50 off Any 30k, 60k or 90k mile Service work.
Bob Thomas Automotive is taking off $50.00 off any 30k, 60k or 90k mile scheduled maintenance this month only! Call and schedule today. 541-734-3743
Offer Valid 05/05/2025-06/02/2025
$50 off Any 30k, 60k or 90k mile Service work.
Bob Thomas Automotive is taking off $50.00 off any 30k, 60k or 90k mile scheduled maintenance this month only! Call and schedule today. 541-734-3743
Offer Valid 04/28/2025-05/26/2025
$50 off Any 30k, 60k or 90k mile Service work.
Bob Thomas Automotive is taking off $50.00 off any 30k, 60k or 90k mile scheduled maintenance this month only! Call and schedule today. 541-734-3743
Offer Valid 05/19/2025-06/16/2025
$50 off Any 30k, 60k or 90k mile Service work.
Bob Thomas Automotive is taking off $50.00 off any 30k, 60k or 90k mile scheduled maintenance this month only! Call and schedule today. 541-734-3743
Offer Valid 05/12/2025-06/09/2025
$50 off Any 30k, 60k or 90k mile Service work.
Bob Thomas Automotive is taking off $50.00 off any 30k, 60k or 90k mile scheduled maintenance this month only! Call and schedule today. 541-734-3743
Offer Valid 05/05/2025-06/02/2025
$50 off Any 30k, 60k or 90k mile Service work.
Bob Thomas Automotive is taking off $50.00 off any 30k, 60k or 90k mile scheduled maintenance this month only! Call and schedule today. 541-734-3743
Offer Valid 04/28/2025-05/26/2025
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.