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Boulder Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(965 Reviews)
50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
53
Total ReScores
4.5
ReScore Average
50
Net Promoter Score ®

Business Details

About

Boulder Hyundai is staffed with expert technicians who provide the highest quality for our customers! Boulder Hyundai is staffed with expert technicians who provide the highest quality for our customers!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(303) 442-1114

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (Us & Canada)
2555 30th Street Boulder, CO 80301
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(965 Reviews)

NC
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Neil C.
Longmont, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Professional staff with deep knowledge
Professional staff with deep knowledge

FW
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Frank W.
East Peoria, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Staff
They helped me retrieve items left in the car always tried to answer my questions
Recommended

CS
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Craig S.
Boulder, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Place
Great place to service your car. Staff in cordial, helpful, and efficient in the services they provide.
Recommended
JEFF B. from Boulder Hyundai responded on 07/29/2021 05:06 AM

Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


LK
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Leslie K.
Englewood, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good place
Recommended
JEFF B. from Boulder Hyundai responded on 07/15/2021 05:12 AM

Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


JC
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Judy C.
Parker, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Best Everything!
Service, personnel, clean shop, customer care, great sales....just the best!
Thanks to Jeff Baca for awesome management!
Judy
Recommended
JEFF B. from Boulder Hyundai responded on 07/15/2021 05:11 AM

Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


Verified Customer
Superior, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My top choice for oil change!
Excellent service and inexpensive price. My top choice for oil change!
Recommended
JEFF B. from Boulder Hyundai responded on 07/01/2021 01:10 PM

CHRISTINA M F., Service Manager from Boulder Hyundai responded on 06/30/2021
 
Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


RB
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Robert B.
Thornton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go Navy
terrific
Recommended
CHRISTINA M F., Service Manager from Boulder Hyundai responded on 05/26/2021 12:50 PM

Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


PM
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Paula M.
Louisville, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Excellent Service!
Boulder Hyundai Service has been consistently excellent, over the 10 years we have owned our vehicles.
Recommended
CHRISTINA M F., Service Manager from Boulder Hyundai responded on 05/04/2021 03:22 PM

Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! It is always such a pleasure to work with you! We appreciate you and your business! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


JC
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Judith C.
Parker, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Boulder Hyundai is Excellent!
I remain a very pleased customer after buying my Tucson at Boulder Hyundai three years ago and returning for
service checks to keep my car safe on the road and running in top condition. I would recommend this dealership
to anyone who looks for quality and best management all around!!
Recommended
CHRISTINA M F., Service Manager from Boulder Hyundai responded on 04/22/2021 03:31 PM

Thank you Judy for this delightful five star review! It is always our pleasure when you come in to have service done on your vehicle and we appreciate you making the long trip out here! We appreciate your kind words and as always look forward to working with you again!

Sincerely,
Christina F.
Service Manager


DM
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Donna M.
Westminster, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honesty
Staff!! Service staff/mechanics always so honest about my servicing. Luis service rep attended this visit and as always so honest, professional and courteous!
Recommended
CHRISTINA M F., Service Manager from Boulder Hyundai responded on 04/19/2021 07:18 AM

Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


JE
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John E.
Boulder, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Great service!
Recommended
CHRISTINA M F., Service Manager from Boulder Hyundai responded on 03/26/2021 04:10 PM

Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


MM
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Manuel M.
Erie, CO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CHRISTINA M F., Service Manager from Boulder Hyundai responded on 03/27/2021 09:13 AM

Thank you valued customer for providing us with this review. I attempted various times to get in contact with you to discuss this visit and provide some more information based on your concerns, but was unable to get ahold of you. We recommended replacement of the wiper arm due to the nature of the failure. We found the arm to be stripped. The reason this is an issue is that those teeth hold the arm into place to ensure it operates even when there is resistance such as snow, sleet, or hail present. When the teeth are stripped the slightest resistance can cause that arm to move again, which will result in it not operating. We tightened down the bolt during that visit to allow you to have operation of the wiper temporarily; we essentially put a band aid on it for the time being, but it is not a proper or guaranteed repair. I apologize the advisor during your visit did not explain this to you as they should have, which would have prevented this issue. . I hope this helps to better explain the reasoning for recommendation of replacement of the wiper arm. In regards to the email response, I checked every spam folder and way I could have received an email from you to ensure I did not oversee it or forget to respond, but was unable to find any email from you. I always ensure to promptly address communications with our customers, so I apologize that this has occurred. If you have any further questions regarding this visit or the repairs I would be more than happy to discuss this with you. We look forward to working with you on future service visits.

Sincerely,
Christina F.
Service Manager


KK
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Karen K.
Boulder, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CHRISTINA M F., Service Manager from Boulder Hyundai responded on 03/26/2021 11:42 AM

Thank you valued customer for providing us with this review. I attempted to reach out to you to discuss this issue, but was unable to get in contact with you. I went and pulled all of the inspections that were performed on your vehicle during each visit. I see the visit where your front brakes are measured to be at replacement point, then the next couple they are measured with more life. Unfortunately, since so much time has passed there is no way further for me to investigate this issue or discuss with the technician about the vehicle and the visit. From what I can see from the paperwork associated with your vehicle it looks as though the lube technician made a mistake in his measurement of the brakes the visit where you were advised the fronts were at replacement point. We have a check and balance in place that invoices a main line technician checking all the recommendations that the quick lube recommend to ensure we are in accordance with Hyundai maintenance schedule and accuracy. It does not look as though this inspection was signed off on, which is our fault for not catching that. However, if the brake replacement had been approved it would have gone to a main line technician who then would have brought it to my attention and we would not have performed the replacement, if it was not necessary at that time. We as a dealership pride ourselves on being honest with our customers and never recommending replacement services that are not needed. Our recommendations are based upon Hyundai's   maintenance schedule or condition a visual inspection. I apologize about this occurrence and will address it with my team to ensure we provide the best service possible for our customers.

Sincerely,
Christina F.
Service Manager


Verified Customer
Louisville, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
First oil change on car recently purchased
Recommended
CHRISTINA M F., Service Manager from Boulder Hyundai responded on 03/15/2021 07:42 AM

Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! We would appreciate feedback on how we can make future service visits a five star experience as anything less than five is a failing grade for us. We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


JC
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Joan C.
Erie, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Ease in scheduling and friendly, helpful staff.
Ease in scheduling and friendly, helpful staff.
Recommended
CHRISTINA M F., Service Manager from Boulder Hyundai responded on 03/12/2021 07:03 AM

Thank you valued customer for providing us with this review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager

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