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Brian's Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,555 Reviews)
97
Write a Review
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Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Billerica, MA, you’ve found us. Here at Brian's Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Billerica car service you can rely on, so your satisfaction is our top priority each and every day. If you’re looking for auto repair in Billerica, MA, you’ve found us. Here at Brian's Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Billerica car service you can rely on, so your satisfaction is our top priority each and every day.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(978) 667-0669
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
806 Boston Road Billerica, MA 01821
Get Directions
Brian's Automotive 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,555 Reviews)
Write a Review
Recent Reviews
LW
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LISA W.
Billerica, MA
Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Great automotive Place
Brian's automotive is the best ! Love Rachel ! Brian is a great guy and I won't go anywhere else !! They have helped me so much and I'm so appreciative!!
CF
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CHERYL F.
Billerica, MA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Everyone who works for Brian is always polite
I have gone to Brian’s since he opened. He is honest, polite and respectful to all. I asked if I needed my brakes done or new tires and he said no, they are both still good. You have another 15,000 miles on the tires. What mechanic says no to making more money? I have recommended Brian’s to all of my friends and anyone who has asked where I go.
LC
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LINDA C.
North Billerica, MA
Chrysler 200
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Excellent service
I had my spark plus replaced and recently had new ties replaced. Great prices & service. The tires are better than my Goodrich tires. They have better traction and a smoother ride. Brian and Rachel go above and beyond with service, prices and friendliness. Highly recommended
JB
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JOHN B.
Billerica, MA
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Honest, and reliable service
Broke down, on the way home. Had me back on the road the next day.
TB
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TIM B.
Burlington, MA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Brakes and quarterly Service
Took my car in for low brake pedal, plus general service and an inspection service. Brake issue was diagnosed quickly, course of action was communicated extremely well, how long it was going to take, and how long. Work was done on time and on budget. Staff was great. Highly recommend Brians.
ML
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MARTY L.
Billerica, MA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Honda Pilot Brakes
Brian and Rachel accommodated a last minute scheduling change. Much appreciated!
NC
Nick C.
Billerica, MA
Dodge Challenger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Nick said they were very helpful and straightforward.
Recommended
PN
Patti N.
Billerica, MA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Patti said the service was great, on time, and the vehicle is fixed.
Recommended
JS
Julian S.
Boston, MA
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
Category: Service
Julian said they did a good job, were informative, and are in a convenient spot.
Recommended
JW
JOYCE W.
Billerica, MA
Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Excellent Service
Excellent, reliable service. Complete with a listing of findings to be aware of. Along with info about them. Great for clients to plan for any future repairs.
MB
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Mike B.
Chelmsford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
10
Always Great Service
Brian has been a long-time trusted source for servicing my vehicle(s). I highly recommend you visit his shop. Straightforward, professional services from he and his team, always. Rachel does a great job greeting you and scheduling as well.
TD
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TOM D.
Billerica, MA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Great Communication, they make it easy
Always helpful, honest, and even a touch of entertainment whenver I get one of my car's serviced at Brian's Automotive
RC
Robert C.
Burlington, MA
GMC Acadia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
Category: Service
Robert said they were very accommodating, they gave him a ride home and they did a good job.
Recommended
RA
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Richard A.
North Billerica, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
10
Great Service & Fair Prices.
I've had several cars serviced at Brian's Automotive for a few years now. I can say unequivocally there service is excellent and their pricing is competive and fair. The staff is knowledgeable and very friendly. It's obvious they care about their customers. On a scale of 1-10, they are an 11.
Brian J. from Brian's Automotive responded on 05/15/2025 09:30 AM

Thank you so much for taking the time to share your experience with us! It's always great to hear that our team’s hard work pays off, and we promise to continue raising the bar. Having knowledgeable and friendly staff is our secret ingredient, so we’re glad it shines through. We appreciate you, Richard! Always a pleasure when you visit. We look forward to keeping your cars happy and running smoothly for years to come!

CW
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CAROL W.
Billerica, MA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Amazing!
Thank you! For keeping us rolling on a moments notice! Lots of Love at Brian’s! They truly care about us. Thanks Rachel! She & Brian run a tight ship!
Service Coupons and Posts
We're thrilled to be your go-to for all 5 family vehicles! 🚗💨 Thanks for trusting us to keep you safe on the road. Nothing makes us happier than honest service and quick repairs – even when it means finding unexpected nails! 😂🔧 #TrustBrian #FamilyService
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Thanks for the fantastic review! We're thrilled to hear you enjoyed our service, expertise, and friendly vibe. 🚗💨 Remember, we’re here to keep your ride running smoothly without breaking the bank! 😊 #AutoCare #BrianTechs
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Thanks for the love! 💖 We're glad Rachel could make your visit enjoyable and clear—she knows her stuff! We promise to keep the good vibes rolling and the cars running smoothly! 🚗✨ #BriansAutomotive #CustomerAppreciation
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Thanks for the kind words! We're thrilled to hear you've had nothing but great experiences with our crew. 🛠️😊 We're like a well-oiled machine here, and it's our pleasure to keep you satisfied! #BriansAutomotive #CustomerLove
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We're all about giving those trusty old cars a second chance! 🚗✨ Thanks for trusting us to keep them running. We promise to keep it real and reliable. Here’s to many more miles together! #TrustBrian #AutoCareExperts
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Thanks for the stellar review! 🚗✨ We're thrilled to hear our service keeps you cruising smoothly. We promise to keep the good vibes and great service coming—just like your engine! 😄 #BriansAutomotive #GreatService
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Thank you for the kind words! We're thrilled you found us reliable and wallet-friendly. 🚗💰 We're always here to explain everything—no mystery under the hood! Looking forward to your next visit! #TrustBrian #AutoCareFun
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Big thanks for the “excellent” shout-out! 🚗✨ We're thrilled to keep your ride running smoothly. Remember, we're here to give your car the TLC it deserves—no magic wands needed! 😉 #BriansAutomotive #AutoCareExcellence
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Thank you for the fabulous review! 🚗💨 We're thrilled to hear our speedy diagnosis and communication hit the mark. Who knew auto care could feel like a well-oiled machine? 😉 We're always here to keep you moving! #AutoCare #Brian'sAutomotive
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Thanks for the love! ❤️ At Brian's Automotive, we strive to be your pit crew of support. 🏎️ Can't wait to keep your wheels turning smoothly! #CustomerCare #AutomotiveExcellence
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We're revving our engines in excitement over your fantastic review! 🚗💨 At Brian's Automotive, we believe in service that’s top-notch and quality that’s on point. Thank you for making our day shine brighter! 🌟 #AutoCare #BrianRocks
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Thanks for the fantastic review! We aim to keep your ride running as smooth as butter 🧈🚗. It's always a pleasure to help you out—let's keep those wheels turning! #Brian'sAutomotive #SmoothRides
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We're revved up to hear about your positive experience! 🚗💨 Our team prides itself on quick fixes and top-notch service. We appreciate your kind words and recommendation! See you next time for more smooth rides! 🙌 #Brian'sAutomotive #CustomerCare
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Thanks for the awesome review! 🚗💨 We love getting you back on the road in no time, and Rachel is always ready to roll! Flat tires don't stand a chance with us! 🛠️ #FastService #Brian'sAutomotive
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Thank you for that fantastic review! 🚗✨ We always strive to provide honest and trustworthy service. Pleasures like yours make our work enjoyable! Come back anytime for more maintenance magic! 🔧 #HonestService #BrianAutomotive
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We're thrilled to keep you rolling with quality care, even on quick pit stops! ?️? Remember, we’re always here for that oil change or inspection sticker when you need us. See you soon—don't let the oil get too oily! ? #BriansAutomotive #CustomerCare
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Thanks for the kind words! ?? We love saving the day, one tire at a time! We're thrilled our team was able to help you out. Your appreciation fuels our passion! Remember, we're always here for your automotive needs! ?? #BriansAutomotive #TireTales
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?? We love speedier service as much as you! We're thrilled we could get your truck ready in a flash. New tires and bright headlights = safer night driving! Thanks for trusting us with your ride! ? #Brian'sAutomotive #SpeedyService
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We’re blushing! ? Thank you for the fantastic review! Here at Brian’s Automotive, we strive for precision and reliability—because your car deserves the best! ?✨ Stop by anytime, we’ve got your back (and your engine)! #BriansAutomotive #TopNotchService
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? We're all ears here at Brian's Automotive! ? Thanks for trusting us with your automotive needs. We're thrilled to know we hit the right notes with you! ?✨ Keep those wheels turning! #CustomerCare #Brian'sAutomotive
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Thanks for the kind words! ?? We take pride in making car care stress-free and will always keep you in the loop. We're here to keep you rolling smoothly – just like your favorite tune on the radio! ? #Brian'sAutomotive #CarCareExperts
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We're revved up about your fantastic review! ?️✨ At Brian's Automotive, we believe in honest service and reliable results. Thanks for trusting us with your ride—keeping you rolling smoothly is what we do best! ?? #CustomerAppreciation #HonestService
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We're thrilled to hear that our dedication to customer care and top-notch service shines through! ?✨ Like a tune-up for your worries, we’re always here to keep things running smoothly. Thanks for trusting us! #BrianKnowsBest #AutoCareExcellence
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Thanks for the fantastic review! ?✨ We’re thrilled to hear our team keeps your ride running smoothly and your experience top-notch! Honesty and great service are our jam! ? #BriansAutomotive #CustomerCare
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?? Thank you for the fantastic review! We're all about speedy service—because who likes waiting around? We're glad we could keep you moving! See you next time! ? #BrianAutoMagic #OnTheGo
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Thank you for the kind words! At Brian's Automotive, we take pride in being your go-to for correct and reliable service. ?✨ Keeping you rolling smoothly is our mission—no detours allowed! #ReliableService #AutoCare
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We’re over the moon to hear that our team—Rachel, Brian, and the crew—made your experience at Brian's Automotive a trusted one! ?? Trust is key, and we’re happy to be your go-to garage. Thanks for your kind words! #TrustInUs #AutoCareHeroes ?️
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Thanks for the love! ? We aim to spoil you and your ride—after all, who doesn't love a professional pit stop? ?️✨ Big or small, we’ve got you covered! #Brian'sAutomotive #SpeedyService
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Thank you for putting your trust in us! ?? We promise to keep your ride happy and healthy—after all, a well-cared-for car is a happy car! ? We're thrilled to be your go-to shop! #CarCare #TrustBrian
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We're thrilled to hear you had a bright experience with us! ? Rachel's superpowers save the day yet again! Thanks for trusting Brian's Automotive with your ride. Fast service is our middle name! ?? #CustomerSatisfaction #HeadlightHeroes
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We love hearing that you're extremely satisfied! ?? Fast service is our specialty, just like lightning—minus the thunder! Thanks for trusting Brian's Automotive with your ride. Keep cruising! ? #AutoCare #FastService
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? Thank you for the fantastic review! At Brian's Automotive, we're all about delivering quality work with a smile. ?✨ We appreciate your kind words—now let's keep those engines roaring! #QualityService #Brian'sAutomotive
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Huge thanks for the fantastic review! We're glad you trust us to keep your ride running smoothly. ?? Honesty and reliability are our turbo charge! Need a pit stop? We’ve got your back! ?️ #LocalMechanic #BrianKnowsBest
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Thanks for the awesome review! ? We're glad we could help you juggle those automotive expenses—like a pro! ? We're always here to keep your ride running smoothly. Don’t hesitate to drop by anytime! #CarCare #Brian'sAutomotive
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Thanks for the love! We’re thrilled to have you as part of the Brian’s Automotive family! ?❤️ Rachel and Brian are here to keep your car running smoothly and your spirits high—just like your engine! #AutoExperts #CustomerLove
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We're thrilled to hear that your older SUV is back on the road and running great! ?? Clear communication is key, and we're happy to provide it. If your SUV starts dancing again, just know we’re here to help! ? #BrianSavesTheDay #SUVWhisperers
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We love it when our team goes the extra mile—literally! ?? Thanks for the kudos! We’re thrilled your ride was ready early and that we could save you some bucks. That’s what we call a win-win! ?? #BriansAutomotive #CustomerFirst
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? Thanks for the ⭐⭐⭐⭐⭐ review! We've got a "mice" surprise for you on your next visit ?? Thanks for highlighting our team, we'll keep delivering great service! #CarMaintenance #CustomerSatisfaction
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, John! ? We're thrilled that we could get you back on the road quickly. Recommending us to friends and family means a lot! ?? #CustomerAppreciation #CarRepair
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? We're thrilled to hear about your positive experience, Chris! At Brian's Automotive, we take pride in delivering honest and trustworthy service. Your support means the world to us! ? #Trustworthy #HonestService
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review! We're thrilled to hear that we could tackle the issue swiftly and effectively. Your support drives us to keep delivering top-notch service. ?? #CustomerSatisfaction #Brian'sAutomotive
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Thanks for the stellar review! ? We're thrilled to hear that you had an excellent experience with us. We look forward to serving you again in the future! #CustomerAppreciation #FiveStarService
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Thanks for the 5-star review! We're thrilled to hear you had a great experience with us. ?? #CustomerService #TopNotch
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Thanks for the awesome review! ? We're glad to keep your "baby" in top shape! We couldn't do it without our amazing team! #QualityService #HappyCustomers
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We're so glad to have kept both you and your wife rolling smoothly! ?? Thanks for the love and trust in our service! #HappyCustomers #AutoCare
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Thanks for the 5-star review! We're thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again. ?? #CustomerAppreciation #Brian'sAuto
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Thanks for the ⭐⭐⭐⭐⭐ review, Ed! We're happy to hear you had a great experience. Spread the word and let your friends know where they can get top-notch service! ??️ #CustomerSatisfaction #TopService
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Woohoo! ? Thanks for the 5-star review, Matt! We're thrilled that you loved our tires and service. Let us know if there's anything else we can do for you. #HappyCustomers #TiresForDays
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Thanks for the 5-star review, Joyce! We're thrilled to hear you had a fantastic experience with us. We'll make sure to keep up the excellent work ?? #HappyCustomers #TopNotchService
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We're thrilled to hear your tire didn't need fixing, Robin! ? Thanks for letting us know - we're always here for all your automotive needs! #Grateful #HappyCustomers
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Thanks for the 5-star review, Barbara! ? We're glad we could help in your emergency and that you found our staff great! ?? We appreciate your support! #Brian'sAutomotive #CustomerAppreciation
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Thank you for the kind words, Michael! ? We're thrilled to hear that you appreciate our punctual and informative service. Let's keep your wheels rolling smoothly! ? #CustomerAppreciation #5StarService
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Thanks for the 5-star review! We aim to always go the extra mile for our customers. We appreciate your support! ?✨ #CustomerAppreciation #GoingTheExtraMile
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? We're thrilled to hear that you had a great experience with us! ? Thanks for taking the time to share your positive feedback. Our team is dedicated to providing top-notch service. #CustomerAppreciation #TopNotchService
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? Thanks for the 5-star review! We're glad we could get you back on the road quickly! Your wheels are in good hands with us. ?? #CustomerAppreciation #Brian'sAutomotive
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?? Thank you for the glowing review, we strive for top-notch service every time! We're so glad you trust us with your cars. We appreciate your support! #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review, Matt! We're glad you found our service honest and reliable. We'll continue to keep your car running smoothly! ?? #CustomerSatisfaction #Brian'sAutomotive
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Thanks for making us your go-to auto shop! We're glad to have your trust and we're always here for your family's automotive needs. ? #Brian'sAutomotive #HappyCustomers
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Edward! ? We're thrilled to hear you always enjoy our service. Your kind words keep our engines running! ?? #CustomerAppreciation #FiveStarService
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Shawn! We're thrilled to hear you always have a great experience with us. We appreciate your support! ?? #HappyCustomers #AutoCare
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Thanks, Vinny! We're glad to hear we could help keep your motor purring like a kitten! ?? #HappyCustomers #FiveStars
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We appreciate your 5-star review! ????? Thank you for trusting us with your car and for acknowledging our dedication to customer service! #BriansAutomotive #Billerica ?
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????? Thank you for the kind words! We're thrilled to hear that our mechanics provided top-notch service and kept your car humming ?? We appreciate your support! #Brian'sAutomotive #TopNotchService #CarMaintenance #GratefulCustomers #Billerica
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? Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that we were able to schedule your service quickly. We appreciate your recommendation! ? #Brian'sAutomotive #CustomerSatisfaction #Billerica
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?Thank you for your kind words! We strive to provide reliable service and always take the time to explain the work done. Your satisfaction is our top priority! ? #CustomerAppreciation #SuperiorService #ReliableAutoCare #BriansAutomotive #Billerica
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We're so proud of our team at Brian's Automotive! ? They worked hard to diagnose the issue with our customer's truck and were able to solve the problem. #BrianAutomotive #Billerica #HappyCustomer ?
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Thanks for the great review, Linda! ? We're so glad you've been coming to us for years and that your car is happy. #Billerica #HappyCars #GreatService ??
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Thanks Robert! ? We appreciate your kind words and are so glad you're happy with our service. #Billerica #Brian'sAutomotive #CustomerSatisfaction ?
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Thank you for the kind words, Marilyn! ? We're so glad to have earned your trust and the trust of your family. We strive to provide excellent service and results every time. #Billerica #AutoRepair #Trust #Service #Results ???
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Thanks for the kind words, Josie! We're glad you and your husband have had great experiences with us. ? #Billerica #FriendlyService #HappyCustomers ?
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Thanks for the great review, Mary! We're so glad we could help you out and provide you with an honest conversation. ? We strive to provide the best service and we're glad you noticed. #Billerica #HonestConversation #AboveAndBeyond ???
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Thanks for the kind words, John! We're glad to have you as a customer. ? #Billerica #BrianAutomotive #CustomerService #HappyCustomer
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Thanks for the kind words, Barbara! ? We're so glad you trust us with your car and truck. We appreciate your business! #Billerica #Brian'sAutomotive #Trustworthy ?
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Thanks for the kind words, Sandra! ? We're so glad you had a great experience with Brian and Rachel. #Billerica #CustomerService #Honest #Friendly
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