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Brian's Automotive Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(659 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Ontario, CA, you’ve found us. Here at Brian's Automotive Repair we work hard to earn your trust and loyalty. We know how important it is to find a Ontario car service you can rely on, so your satisfaction is our top priority each and every day. Here at Brian's Automotive Repair we understand what If you’re looking for auto repair in Ontario, CA, you’ve found us. Here at Brian's Automotive Repair we work hard to earn your trust and loyalty. We know how important it is to find a Ontario car service you can rely on, so your satisfaction is our top priority each and every day. Here at Brian's Automotive Repair we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Ontario offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Ontario, we are totally confident that Brian's Automotive Repair is the best option in town! ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(909) 391-3800

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
120 S Plum Ave Ontario, CA 91761
Brian's Automotive Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(659 Reviews)

RJ
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Robert J.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Service summary
Brian and his team are very efficient and fast working. Everyone is cordial and friendly. Services are recorded and well explained by Rob.
Thanks for a job well done!
Rob from Brian's Automotive Repair responded on 07/19/2025 09:34 AM

We appreciate your feedback regarding your recent experience with our team. It is gratifying to know that you found our services efficient and that our staff provided clear explanations of all procedures. We strive to maintain a cordial atmosphere while ensuring all aspects of automotive repair are managed effectively. Your acknowledgment of our efforts is greatly valued.


DF
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David F.
San Bernardino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
8
Excellent
Work was performed as promised. I appreciated having exactly what was done on the invoice.
Rob from Brian's Automotive Repair responded on 07/16/2025 01:46 PM

We appreciate your feedback regarding your recent experience with our automotive repair services. It is gratifying to know that the work met your expectations and that you found the detailed invoice helpful. Your satisfaction is important to us, and we strive to maintain transparency and quality in all our services. Thank you for choosing us for your automotive needs.


JA
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Jose A.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Never Disappointed!
Brian's always delivers, I am so happy to have been referred to them and will continue to bring my vehicles in with them. They are quick, honest and deliver top tier service.
Rob from Brian's Automotive Repair responded on 07/09/2025 07:49 AM

We appreciate your positive feedback regarding your experience at Brian's Automotive Repair. It is gratifying to hear that our commitment to quick and honest service has made a difference for you. Your trust in us to service your vehicles is highly valued, and we remain dedicated to maintaining the high standards you have come to expect. Thank you for choosing us for your automotive needs.


JC
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Joe C.
Upland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Tune up oil change
Very courteous and professional did the oil change and rotation and rear brakes plus checked fluid and belts etc. fairly quickly too. Very pleased. Great bunch of guys.
Rob from Brian's Automotive Repair responded on 07/10/2025 09:34 AM

We appreciate your feedback regarding your recent experience. It is satisfying to hear that you found our team to be courteous and professional while efficiently handling your oil change, rotation, and rear brake service. Ensuring that your vehicle is thoroughly checked and serviced is one of our top priorities, and it is encouraging to know that you were pleased with our work. Thank you for choosing Brian's Automotive Repair for your automotive needs.


MP
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Mickey P.
San Bernardino, CA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Excellent Service
It was taken in right when the appointment was scheduled. Work was completed on time and everything done was first rate. Everything was clean, cost was as estimated, and I appreciated the great service.
Rob from Brian's Automotive Repair responded on 07/08/2025 09:01 AM

We appreciate your positive feedback regarding your recent experience. It is gratifying to know that your appointment was honored promptly and that the work met your expectations in terms of quality and efficiency. Maintaining a clean environment and providing transparent cost estimates are priorities for us, and it is rewarding to hear that these efforts enhanced your service experience. Thank you for choosing us for your automotive needs.


AM
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Ashley M.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Excellent Service
Very friendly staff with quick turn around time and very informative. Never disappointed in their work. Will be coming back soon.
Rob from Brian's Automotive Repair responded on 07/01/2025 12:57 PM

We are pleased to hear of your positive experience with our team. It is our priority to provide efficient service while maintaining clear communication with our customers. Your satisfaction with the quality of our work reinforces our commitment to excellence. We look forward to serving you again in the future.


Verified Customer
Lytle Creek, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Great Service
Brian’s was quick and thorough. Thrilled we found this shop.
Rob from Brian's Automotive Repair responded on 06/29/2025 09:34 AM

We appreciate your positive feedback regarding your experience with our service. It is gratifying to know that you found our team to be both quick and thorough. Your satisfaction is important to us, and we are pleased that you chose Brian's Automotive Repair. If there is anything further we can assist you with, please do not hesitate to reach out.


TP
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Thomas P.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Reliable
Best mechanic shop around… thorough fair priced and friendly
Rob from Brian's Automotive Repair responded on 06/28/2025 09:34 AM

We appreciate your feedback and are pleased to hear that you found our service to be thorough, fairly priced, and welcoming. Maintaining high standards in both our work and customer relations is of utmost importance to us. Your support encourages our team to continue providing the best automotive repair services possible. Thank you for choosing us for your automotive needs.


KF
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Kelli F.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
10
Very friendly and professional and will get the issue fixed.
I have been going to Brian's Automotive for years now and so do my sons and family. They have found things like a small leak in my radiator while my vehicle was there for just an oil change which I really appreciated as I was going to Havasu a month later. They get things done in a timely manner as well. Rob is great and fun to chat with. Brian and Rob are very friendly and have a great team there. I highly recommend Brian's Automotive.
Rob from Brian's Automotive Repair responded on 06/23/2025 10:13 AM

We appreciate you taking the time to share your positive experience with Brian's Automotive Repair. It is gratifying to know that our team's attention to detail and timely service have made a meaningful impact on your vehicle maintenance. We strive to keep our customers informed about their vehicle's condition, and it is rewarding to hear that you found our service helpful, especially with your upcoming trip to Havasu. Your recommendation is valued and underscores our commitment to providing friendly and efficient care. Thank you for your continued trust in our services.


NL
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Nick L.
Upland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
My truck transmission
Thank you very much
Rob from Brian's Automotive Repair responded on 06/19/2025 08:37 AM

We appreciate your business and are pleased to have met your expectations. Your support is important to us. If you have any further needs or concerns, please do not hesitate to reach out.


Verified Customer
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Very friendly and professional
Thank you Rob for always being there for us and taking care of our vehicles.
Rob from Brian's Automotive Repair responded on 06/17/2025 10:31 AM

We appreciate your feedback and are pleased to hear that you are satisfied with the care you receive for your vehicles. It is our priority to offer reliable service and support to our customers. Thank you for choosing Brian's Automotive Repair.


AC
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Adrian C.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Long-time Customer for a Reason
Have been going to Brian's Automotive for many years because they always do a great job at a fair price. They go above and beyond every time.
Rob from Brian's Automotive Repair responded on 06/16/2025 09:33 AM

We appreciate your continued trust in Brian's Automotive Repair over the years. It is gratifying to know that our commitment to delivering quality service at a fair price consistently meets your expectations. Your feedback encourages us to maintain our high standards and strive for excellence in all our work. Thank you for choosing us as your automotive service provider.


JS
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John S.
Rancho Cucamonga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Very nice and helpful people
Thanks again for your help
Rob from Brian's Automotive Repair responded on 06/13/2025 04:06 PM

We appreciate your feedback and value your support. Your satisfaction is important to us, and we are always here to assist with your automotive needs.


JA
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John A.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
General maintenance
Come in for an oil change, found some other problems took care of them, and did it in a timely matter
Rob from Brian's Automotive Repair responded on 06/01/2025 09:33 AM

We appreciate your feedback on your experience! It's great to hear that we could not only take care of your oil change but also spot those pesky problems before they turned into bigger headaches. Timeliness is our middle name—or at least it should be! We aim to keep everything running smoothly for you. Your car will surely thank you!


IM
Irma M.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
F-150
Very good service today for our truck
Rob from Brian's Automotive Repair responded on 05/24/2025 09:34 AM

We appreciate you taking the time to share your experience with us. It’s great to know that our service hit the mark for your truck. We always aim to provide the kind of care that keeps those wheels turning smoothly. If ever there's anything more we can do for you, just holler!


Displaying Review 1 - 15 of 659 in total
Service Coupons and Posts
We’re thrilled to hear Rob took great care of your water pump! 🚗💧 Nothing like a speedy repair to keep you cruising smoothly. Looking forward to serving you again! #Brian'sAutomotiveRepair #HappyCustomers
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Thanks for trusting us with your ride! 🚗 We're glad we caught that leak before it turned your Havasu trip into a hot mess! Stay cool and keep those adventures going. 🔧✨ #AutoCare #RoadTripReady
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Thanks for the fantastic review! We're thrilled to keep your vehicles running smoothly. 🚗💨 Just remember, our garage is always open for business, and your cars love our services as much as we love them! #AutoCare #CustomerSatisfaction
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We're thrilled to hear you had a speedy turnaround! 🚗🔧 Just in case anyone's counting, that's almost superhero-level service! 🦸‍♂️ Thank you for trusting Brian's Automotive Repair! #FastService #HappyCustomers
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🚗💡 We’re thrilled to hear that your son’s Ford Focus is back on the road! Keeping you informed is our top priority. Thanks for trusting us with your auto needs! We'll be here whenever you need us. 😊 #AutoCare #BrilliantService
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Thank you for the awesome review! ?? We're thrilled to be your go-to for quality repairs. We promise to keep your ride running smoother than your favorite playlist! ? #BrianAutoMagic #QualityRepairs
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We love hearing that our team hit the sweet spot of friendliness and efficiency! ? We're thrilled your car is running better than ever—no more maintenance marathons for you! ?? Thank you for trusting us with your repairs! #AutoRepair #HappyCustomer
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Thank you for the glowing review! ? We aim to be faster than a speeding ticket and friendlier than your favorite barista! ?☕ Your recommendation means the world to us! #AutoCareHeroes #BrianIsYourGuy
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We're thrilled to be your go-to automotive pit stop in Ontario! ?? Timely fixes and attentive service are our superpowers! Thanks for the love; we promise to keep your car running smooth. See you again soon! #BrianKnowsCars #AutoCareMagic
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Thanks John! We're so glad we could help with your fleet of classics and modern beauties ?? We appreciate your trust in our expertise! #CustomerAppreciation #ClassicAndModern
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Thanks for the stellar review! ? We're thrilled to hear that your car leaves feeling happy. ? Our team is always here to keep your ride in top shape! #CustomerAppreciation #5StarService
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?Thanks for the glowing review! We're glad we could get your car running smoothly again. We appreciate your support and look forward to seeing you again soon! #BestAutoRepair #Grateful ?
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? Thanks for the fantastic review! We're thrilled to hear about your positive experience with our team. We appreciate your recommendation and look forward to serving you again. #CustomerSatisfaction #FiveStars ?
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Thanks, Gabriel! Your feedback made our day! We're all about the details and keeping you in the loop. Here's to many more worry-free miles ?? #CustomerSatisfaction #ProfessionalService
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Thanks for the great review, Marvin! We're so glad you had a great experience with us. ? #Ontario #Brian'sAutomotiveRepair #HappyCustomer ???
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Thanks for the kind words, Chris! ? We take pride in providing the best service possible. #Ontario #autorepair #happycustomers ?
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Thanks for the great review, Noe! ? We're glad we could get your truck fixed quickly. We appreciate your recommendation! #Brian'sAutomotiveRepair #Ontario
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Thanks for the 5-star review, Dean! ????? We're glad we could help you out at Brian's Automotive Repair! #Ontario #AutoRepair #HappyCustomer
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Thanks for the great review, Dean! ? We're glad you had a great experience with us at Brian's Automotive Repair. #Ontario #AutoRepair #HappyCustomer ?
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